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December 2024 by Eve Aronoff
To be honest, I have had challenges with First Merchants Bank through the transition from AASB (which we adored and still miss) to Level One to First Merchants - But, I will say the key people on site at the Maple Rd location of First Merchants in Ann Arbor are in a league of their own - exceptionally kind, competent and knowledgeable - Including, but not limited to Walker, Kristin (sp?), Ray and Michelle - They have all worked hard to resolve any issues that have come up for our personal and business banking accounts and very grateful to have them as a resource!! I make a bee line for this location every time! Ranking is for their service!
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March 2023 by Alan G.
Rude, unprofessional and one of the worse customer services I've ever experienced from a corporate banking chain. Trying to take care of a simple family account issue, the clerk, 'Grant' and an unnamed manager type were unhelpful and gave instructions that weren't true when we called their corporate office to clarify. Do NOT deal with this pathetic clown car mess if you can help it.First Merchants Bank: incompetence taken to a new level.
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December 2022 by William
Nice drive through newly remodeled love this one
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October 2022 by Eric Eschler
Level one was good, but FMB has been nothing but trouble from day one. This was a downgrade, about to switch banks asapEDIT: Switched to chase and couldn't be happier!
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April 2020 by Bean's Best LLC
I have banked with Ann Arbor State bank for a few years now, for business primarily. I loved A2SB but the transition to Level One is exactly what I feared. Loss of relationship, horrible transition including a completely nonfunctional website (chat help under maintenance, phone number not working, login not working etc). So far this is the typical small bank takeover and it is a real bummer.
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November 2019 by Trooper Long
Newly remodeled and furnished
