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September 2023 by Alanna G.
They are honestly very very good at what they do. Thorough kind and helpful. They let me sell them my Diamond ring that I didn't use and were very fair and honest. I can't wait to go here to get my rings soldered together
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August 2023 by Joe S.
My mother was in from out of town and believed she needed a battery in her watch. A friend recommended Lewis Jewelers. We went to Lewis Jewelers and had a battery installed for $30. The price was about twice what my mother's local (another state) jeweler had recently charged for a battery install, but she wanted the watch repaired, we didn't know where else to go, and they were recommended. A couple days later the watch was running about half the time, so back to Lewis Jewelers we go to ask them to take a look. After checking the watch, a gentleman comes out and tells my mother the watch is running slowly because it needs a cleaning, and a cleaning would require a $500 deposit and the total may be as much as $700. The gentleman assured us with his decades of experience and expertise, doing this for hours every day, that a cleaning was the issue. We declined to have the watch cleaned. A week later, my mother calls from home after taking the watch to her jeweler. He tightened the screw holding the battery and the watch is now working well, no cleaning needed. This was my only experience with Lewis Jewelers and with their reputation I am sure they have helped many people. However, I would recommend getting a second opinion on any expensive repairs, or possibly even going elsewhere for routine maintenance for things like battery replacements.
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August 2023 by Cheryl O'Brien
Sara was amazing and very helpful. She answered all my questions. I felt educated about my purchase when I left. Lewis jewelers also gave me two copies of the appraisal for my purchase so that I could give that to my insurance person.Sara also showed me some beautiful pieces that I am considering for my next purchase. I would highly recommend Lewis jewelers they are passionate about beautiful jewelry and easy to work with.
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August 2023 by David Hess
I had a wonderful experience with Sara! She helped me pick just the right piece. She is very kind, patient and knowledgeable. I would definitely recommend both her and Lewis Jewelers. Ann Hess
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August 2023 by Laurie Mendoza
Very disappointing experience with the repair of my Omega watch. A watch very sentimental to me, and probably worth 3 grand. Originally I was told it would be three weeks, it took six weeks and could have been longer had I not called to check on it. The watch needed a new link which was added and the fit was fine. The pin to hold it in was completely different from the others, jagged, and stuck out enough to snag my clothing and dresses. On return the watch was not cleaned, a courtesy, all other Jewelers have always done for me. Very poor attention to detail in craftsmanship and service which is a shame since I have always liked Lewis Jewelers in the past.
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August 2023 by Kristine Robertson
My experience with Sara & Masen was amazing! I came in with a two week timeframe and they were able to find me the perfect engagement ring and get me out of there SAME DAY!Everything was so personal and sweet, from switching the Diamond out for a different shape so I could really picture it, to mounting it same day!10/10 recommend!
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August 2023 by Jonathan Scheets
I wish I could say I’ve had the experience so many have had prior.I came to Lewis for an engagement ring and had great service at first. Decided on and purchased a ring that came with a wait time of 4 weeks. No problem, but it was late. 5-6 weeks later received a call that the product was ready but at that point couldn’t pick it up right away. When I did come in to receive the ring, my salesperson didn’t even recognize me. She showed me the final product and I realized it was not what I had ordered. The mistake wasn’t caught in the time it was ready to the point I was able to pick it up. I was promised of a call back on what they could do to fix it, and it was simply another 4 week wait time to make it right. It was suggested that I propose using a ring that we never wanted, which I thought was unacceptable and decided to delay my proposal. Over a month later I came to pick up the replacement. Needless to say, it was beautiful but I was overall super disappointed with the service. I wasn’t offered anything to make up for their mistake nor did they ever reach out to me regarding a wedding band or overall follow up on my purchase which was close to $30k.I went to a competitor to purchase a band and received the level of service I wish I had at Lewis. I’ll most likely never go back.
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July 2023 by Susan Diehl
Lewis Jewelers is exceptional in every way. They make you feel like family, always greet you with a warm smile, learn your taste, provide honest feedback and work with you to make your jewelry choices fit your lifestyle. Selection in the new location is amazing and the service is unparalleled! I cannot say enough good things about them! Sara, Lucinda and John are the best.
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July 2023 by David James
Jon and Chuck helped me and my fiance pick out her engagement ring as well as our wedding rings. They made the process really enjoyable and easy. I cannot recommend them enough. Beautiful store and everyone is very friendly!
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June 2023 by Ben Sheff
Great service and excellent selection. I cannot recommend Lewis Jewelers enough. The staff are very friendly and knowledgeable on the watch brands they carry. Regardless of my reason for visiting, Masen is always in the mood to talk watches and show me the latest models in stock.
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June 2023 by Celeste Gentile
We have purchased several items from Lewis over the last few decades. Always beautiful items and friendly, kind, and helpful service! Wanted to especially note that very recently, after my father-in-law‘s passing, we were in a rush to get his wedding ring polished and buffed for his burial. Lewis not only took on the job but did it within a day and a half so that we could have it in time. All of the staff are so kind and friendly and helpful. I will always be forever grateful to them for their kindness and speedy service.
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May 2023 by Alex Hall
Mason is the best, he always greets us with a warm smile every time we walk into the store. I appreciate the personal touch of a local business who knows your name which is why we purchased our engagement and wedding rings here. I have recommend Lewis jeweler's to all my friends in the Ann Arbor area who are getting ready to pop the question.
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May 2023 by Dan Schleh
I recently brought three watches to Lewis Jewelers for batteries and one for repair they replaced the batteries for free and repaired my watch and then a week later I had to return because I had to have a necklace fixed for my wife. All my experiences with Lewis Jewelers have been excellent. Their staff have been friendly very knowledgeable and we're great to talk to. I recommend that you stop in and see their new store all their offerings and they're great for customer service
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May 2023 by Sally Richie
I needed a jeweler for some repairs. I had no idea where to go. I was hesitant to leave my jewelry somewhere where it would be sent out for the repairs. A friend recommended Lewis Jewelers. Best recommendation ever! I was greeted entering the store, given advice on the repairs and told up front what the cost would be and my jewelry never left the store. I felt very comfortable. Lewis Jewelers are now my jewelers!
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May 2023 by Carol Griffith
Absolutely first class service with attention to details. All of the staff is friendly and accommodating. Special recognition to Lucinda, Chris and Keith. All 3 are superstars at their "craft" designing jewelry accompanied by unmatched customer service. Re-purpose your jewelry with a new design with this Team-you will be as pleased as I am!!