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September 2023 by Kayleah Wetzel
Such a great place! Great deals on pretty much everything! Miles helped us and was great!
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September 2023 by Isla B.
I love this location and their clothes and usually their customer service is great but today I went in with a online order to return it because it turned out being see through anyways to the cashier said that I'm unable to return it I showed her the recipt and she said that I can return it or exchange it because the pull off tag was pulled off but I showed the tag to her and she still said the same thing i ended up leaving with losing $78!!!!
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August 2023 by Danielle Leithauser
Stars are for the staff... they were friendly, attentive and helpful, 5-star staff, for sure. Lululemon is a 0-star, mostly for their body-shaming sizes (then their exaggerated prices). My daughter, who is an XS, 0 or 00 wears a 4 there... so an average 10 or 12 lady would be a 14 or 16... not cool for the ridiculously over priced "athleisure" store...
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July 2023 by Caden Musa
I had an issue with a clothing piece and Kailey was such a helpful staff member with a brilliant smile! People like her are the reason patrons come back in stores and make purchases!
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June 2023 by Joey Anthony
This place is not BLM friendly. I tried to put merchandise in my pants while I was shopping and the employees were watching me, making me uncomfortable. Will not return
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May 2023 by J AG
Rudest customer service ever. Don’t go to this store! There’s other lululemon stores in Michigan that are way better with their customers. My experience here was awful. Brought in my yoga pants to do exchange, but instead was she tried to turn away and handed a customer service number.. until I actually stood there scrolled through my email and pulled my purchase receipt. Almost like she didn’t believe me. After demanding help she was so persistent on just getting my yogas replenished, battery was dead on the machine and she ran to find another one. The girl that was doing my repair, told me they are allowed to do exchange but Amanda did not explain that to me at all. She is Very rude and passive aggressive. Not to mention extremely unhelpful and followed me around the store. The next day I went to another lululemon store in Troy Michigan and the service was 10/10. Never will I return to this store and will let others know of how rude some of the workers are. People like Amanda shouldn’t work in customer service.
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April 2023 by Beth M.
Casey was willing to help with an exchange, staff was helpful answering questions and helping fun what we needed.
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March 2023 by Jenica A.
Customer service could use some work, cashiers are normally friendly and sometimes find someone willing to assist. Parking is challenging though not impossible. Store small, selection limited. If you have time and want to drive away from this area, give Somerset a try! I will stick to online though, as their products are nice.
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March 2023 by Joey Saez
I’ve always loved the Lululemon brand and this place is no exception. Great staff and they always have my size in stock. Their joggers and yoga pants are the best quality for a decent price. Would highly suggest them for all your indoor exercise needs.
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March 2023 by Jessica Millerwise
First time here with my daughter and the young lady that helped us was absolutely phenomenal! Wow!!! I wish all stores had customer service like this!The store was clean, and staff was absolutely amazing!!!!
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February 2023 by Abigail VB
I went into the store today as a first time Lululemon customer. I had great customer service and ended up finding a pair of leggings that worked for me. I received helpful advice about the different types of leggings. I’m glad I didn’t make my first purchase online as I would not have bought the right size for me.
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January 2023 by Javier Reyes
Customer Service is great! People are friendly and make you feel welcome. I like their clothes. It is a little pricey but if you want comfort and good quality with good looks this is a good option to explore. I recommend trying it out.
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January 2023 by Laura L.
I was shocked by how rude the customer service here was. It's a shame that this is the only location in Ann Arbor. I will be avoiding this store at all costs in the future.
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December 2022 by Amy S.
If I didn't need something fairly urgently for travel, I would've just ordered online and avoided this store. Am shocked when a staff person is nice and/or helpful. Have been there multiple times and almost always leave annoyed by the service.
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December 2022 by Soohie Coco
placed an online order for pickup, sales associate said they hold order for only two days but they cancelled mine after only one day. when i tried to pick it up they said they already cancelled it and there was no more of that item in store. very poor system considering I already paid for the item and haven’t gotten my money back