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October 2023 by JC Mark
Brittany was super helpful and patient in helping navigate the new Jean trends and what to pair them with. Thank you, again!
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September 2023 by Katy A (Katy LA)
The staff was so nice helping me find jeans!! They all checked on me in the changing room and helped me decide what size I needed and what looked good. I will definitely be shopping here more often as this has been one of the better shopping experiences I’ve had in a long time!!! Thank you!
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May 2023 by jillian miller
i usually never write reviews BUT the girl who helped me deserves it. i am plus size and i have such a hard and stressful time looking for clothes that are cute and that are my size. i don’t know the employees name but she had a little statue lady tattoo named penelope if i am not mistaken??? anyways she helped me with this program where u can send clothes ur size to the store without obligation of buying them FOR FREE!! i was so excited and she was so empathetic and sensitive towards me due to how hard if is to shop because i am curvier. we chatted and she let me nervous ramble without seeming annoyed. i usually never have good experiences like this being bigger but i did today thank u sm to whoever u are
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April 2023 by Kate S
Quality goods. Staff mostly ignore me, but some have been nice. Right now, predominantly neutral clothing.
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January 2023 by Ally T. N
I am one of those people who *hates* shopping for clothes, especially jeans as a petite woman (5 ft 1–Jean shopping is a nightmare!). I went into this made Madewell location to get some help with jeans & truly had the best experience today. Two different employees helped me & both were so kind, understanding, & patient with me. I left with two pairs of jeans & couldn’t be happier.
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November 2022 by G Jones
Wasn't asked if I needed help(never been in this store), wasn't told about the scratch off card event (I had to ask) and the person who rung me was short (maybe a manager). The sale event (50% off purchase) was good so that is why I gave my review a 3 star.
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November 2022 by Colleen Brummitt
This is my favorite madewell location! Every staff member I’ve encountered has been so helpful and kind. Brittney and Sarah were especially helpful. Great customer service and of course, great madewell quality!
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September 2022 by Yahaira Vega
Thank you Sarah for helping me have a stress free shopping experience!!!! ❤️
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July 2022 by curto26
This place is the best! Very cool clothing - staff is super friendly and nice. Shelly is so helpful and it felt like I had my own personal shopper. Will definitely be going back.
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June 2022 by Chelsea Vahdat
I was completely ignored… I stood in line, waited for the cashier to check out the person in front of me and after the customer left the lady at the cashier just stared down at her tablet or whatever it was… so I thought she was busy doing something. I waited literally 2 minutes she didn’t look up at me, or acknowledge me..just ignored me. Another employee came over because she must’ve noticed I was just standing there being ignored and then the girl at cashier finally acknowledged me saying oh I didn’t know you were ready…. Super weird, unhelpful vibes in there. It was not the first time I was not acknowledged coming in there, too.
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December 2021 by Taylor Sastre
The employees are incredibly helpful.
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November 2021 by Yvonne Lin
Rude employees, poor customer service
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October 2021 by Kristen Zolner
The zipper completely detached from the bag after one year of use, making it impossible to close my backpack now. I tried contacting customer service, but they said there was nothing they could do for me. Honestly, I expected more from a company of your stature. Sadly, I won’t be buying your products again.
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August 2020 by Gladys Terrell
Best clothes store ever!! The sales manager was super helpful and nice thank you so much for helping me find my dress.
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August 2020 by Charles Townes
Amazing clothes!!! A big selection of different styles and colors.
