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March 2025 by Sharon Moon
They are very helpful.
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January 2025 by Yuta Washington
Incompetent employees who don’t even know their own prices in their store. I sat in line for 20 minutes just to get told a phone that was supposed to be $130 out the door then all of a sudden it’s $205, because he forgot the price just changed. Get it together for the customers sake,
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September 2024 by Ivan Her-Mo
Very very bad. A salesperson added a charge that he apparently wanted to sell me, I didn't want it and I left. And now that I had to pay I see that I do add it. Bad service and abuse of workers
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February 2024 by Talia J
Terrible service, metro sucks.Verizon may be high but at least it’s worth it!
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November 2023 by Dana Bartush
For the life of us, we couldn't get this pop up to stop popping up. We went into every app downloaded and fixed the settings but the pop up still continued. I was getting frustrated until we went into the store and the gentleman had fixed im the pop up issue within 15 minutes! He explained what the problem was and how to fix it myself. Bryson (sp) was a fantastic help!
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October 2023 by Deverick
its so so..seems there phones act or perform less than perfect, even lesser so than years ago.but this store has great customer service nevertheless speaking....EDIT.. 2023.. october! this store is worse. they refuse to answer the phone when you call,EVER! i was just there last weekend and the phone rang and the employees acted as if there was no phone in the store.! i went to this store twice because i could not get the google play store app. to download at least 3 different applications! plus 1 app just kept spending but never downloaded! finally i called customer service and problem solved without me being there...the phones are as such, that i must talk at the windows in all 2 bedrooms and the living room to get a reception! in a year once im back to work or etc. im no longer using metro/t mobile..going to try another provider. i down voted this company to a 2 star status...i would have a 1, but due th the fact the staff are friendly i had to give credit where its due!
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June 2023 by David Frank
I honestly believe that it has the best deals
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June 2023 by Mildred Williams
Very friendly and nice.
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June 2023 by Gonzalo Ledesma
It is the best staff in all of Michigan, super attentive and good people all
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May 2023 by M Slauter
I was assisted by an employee named Elijah. He was very helpful and informative. I walked in wanting to buy a new phone. I was in and out the door in literally 15 mins. It was one of the best experiences I've ever had with customer service. Every customer that walked in the door behind me was assisted immediately by his coworkers. This location does a great job assisting their customers.
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April 2023 by Google user
I was assisted by an employee named Elijah. He was very helpful and informative. I walked in wanting to buy a new phone. I was in and out the door in literally 15 mins. It was one of the best experiences I've ever had with customer service. Every customer that walked in the door behind me was assisted immediately by his coworkers. This location does a great job assisting their customers.
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April 2023 by Ninja A.
Went in to replace a phone. There was only ond customer finishing up and three employees. It took a while to be greeted. Looks like it was pissibly shift change since one employee walked out with their gear. I was approached by a female. She greeted me in spanish and proceeded to tumble out a littany of foreign words. I had no clue what she was saying and stated so. She stood silent so I explained to her that I am just a brown person and no I don't speak spanish. She had no appology but glared at me dismissively and annoyed as if I just offened HER. I saw this as clear racism. I am Asian. I have a tan. This woman was offensive by assuming that I can only speak Spanish simply because of my complextion. Point of fact : Spain is in EUROPE. That's where the pale gene pool is from. It's affectionately known as "WhiteManistan". Most of the world sports various shades of tan/brown. They don't all speak Spanish but have a multitude of other languages... that are NOT Spanish. To T-Mobile, I emplore them to hire better quality people AND in addition, please incorporate "racial"/ ETHNIC sensitivity to their training ( how not to be a F%$#@&g racist)Oh.. also, she didn't really help me find a new phone. She was totally clueless about the products in her store.
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February 2023 by Alan Frederick
Arrived at the Ann Arbor location an hour before posted closing time to buy a new phone, only to be told by some kid sitting down u0026 playing on his phone that he shut the computer down already u0026 was closing the store early. This happened on 2/11/2023 @ 7pm. I have been to the Taylor corporate location in the past u0026 they have always been polite u0026 professional, so that's where I will go for now on.
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February 2023 by Mohammed Sharafi
This is the worst metro in ypsilanti the management has no skill set and play the blame game on every one. Brianna is the worst person alive she should never be aloud to work for metro or TMOBILE she has no knowledge of anything cell phone related and is rude to customers and co workers she thinks she is god gift to the world.
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January 2023 by Kimberly Mills
Devon was here alone, she was amazing ! She helped souch! I was very frustrated and not believing in a new person but she hooked me up!
