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September 2024 by Irfan Sadiq
Excellent
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September 2024 by Heidi Jean Singh
I had a flat tire on Labor Day, and the call center over booked that morning, but they still got me in. I didn't qualify for any of the financing options but was still able to buy at least one tire with reasonable cost and the service was excellent. Everyone was friendly and helpful. Good conversations while waiting for the tire to be installed. Good experience and will highly recommend.
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September 2024 by Jay (Jayjay87)
Great group of guys. I stopped in to have my car diagnosed because of a brake issue, they checked it out and determined they weren't able to fix it but recommended me to a shop that could.
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August 2024 by Norvel Crawford
I received service at Monroe on recent.
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August 2024 by sammy05 sammy05
Thank you so much you the best
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August 2024 by Robert DuBert
This center does excellent work at fair prices. It's very conveniently located on a main bus line, which I used after dropping off my car and then returning to pick it up after the work was completed. Employee Curt scheduled my appointment, checked me in and was very courteous and diligent about keeping me informed on the progress of my repair job, which was complicated.
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August 2024 by Joshua Kalowick
Went in for appt that was set over the phone. Walk in, the guy states he has bays done because of dead cars. Stated has a 3rd party company in the Philippines who sets the appts. Asked him if he would call them so other customers wouldn't suffer like me. He said I've sent them many emails over time. I asked....have you called them and said no. Long story short he won't call them because he thinks he will lose customers instead of notify the 3rd party when appt times are really available. Place needs a fave lift also. Looks like a dump and can tell there's no real care for.....anything.
Waste of time.
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August 2024 by Douglas Reynolds
Overpriced compared to nearby comparable tire and auto service centers.
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August 2024 by Mike S
First shop I went to for an alignment that didnt try to scam me and this matters as Belle Tire charged me $1,800 in uneeded repairs. Meanwhile Monroe just charged me $350 for an alignment and two new tires, there is a difference!
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July 2024 by Trucker J
Needed tires, the people were very polite and offer quick and great service
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June 2024 by Brian Little
Didn't keep appt. Didn't communicate that they were not going to keep appt.
This place came highly recommended but I understand there is new management now.
I went in and received an estimate on Tues May 25th. I received an estimate and we agreed that I would bring in my car on Thurs June 6th at 8 am.
I dropped my car off at 8 am on the 6th as agreed. They accepted the keys. Now, at 3:30 I find out that they cannot work on my car today or tomorrow. At no point in time did they call or communicate this to me.
If I can't trust you to keep an appointment how can I trust you to work on my car or honor your estimates?
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April 2024 by Linda Waltenberger
Staff were courteous, explaining to me that my car wasn’t ready for an oil change. They showed me how to read the oil levels.
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April 2024 by Anviksha Busa
Kurt is amazing!!!! I highly recommend this center for your auto needs!! I had an unexpected flat tire on my rental vehicle, and went here since it was the closest tire shop. Kurt was super quick in accommodating me, took care of all paperwork, rental center approvals and repair within the hour. He’s also super kind, friendly and helpful.
I had a fantastic experience overall. Definitely check this place out for all your auto services and needs. ?
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April 2024 by mary lowry
Knowledgeable and fair on price, great staff
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April 2024 by S ue
This Monro location on Washtenaw Ave has exceptional service. The front desk man is very professional and honest, not to mention super chill which makes communicating with him so easy and I never feel rushed. Willing to address all of my concerns in a dignified manner. A longtime mechanic there also let us drop in and free of charge took a look at a weird sound the car was making before we had ever used them for any services. He was so kind and unrushed answering our questions with his many years of experience. Waiting room is also clean.
