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December 2023 by Rob Miles
Disappointing First Visit at Oasis Ann ArborI recently had the opportunity to visit at Oasis Ann Arbor, and I must admit that my first experience was far from the relaxing getaway I had anticipated. Upon arriving, my eagerness was met with a lack of thorough communication and a host of surprises that detracted from what could have been an enjoyable visit.First and foremost, I experienced a discrepancy in the booking process that left a sour taste in my mouth. When making my reservation, I was not informed about the full range of rooms available for selection. This oversight led me to be relegated to the basic Casa Blanca room, which was a stark contrast to the more luxurious offerings that I later discovered were options at this establishment. Had I been made aware of the various rooms, including those with more amenities or better views, my decision might have been different, and my experience significantly better.Furthermore, the lack of active engagement from the staff was noticeable in the details, such as the absence of a question about my preference for a room with a fireplace. Given that certain rooms come equipped with fireplaces, which can add a touch of warmth to the stay, being asked should be a standard part of the booking process. This lack of personalization speaks to a broader issue of not catering to guest preferences, something that is paramount in the customer service industry.The Casa Blanca room itself, while clean and adequate in its most basic form, felt like a letdown considering the reputation that Oasis Ann Arbor holds for luxury and comfort. Without the enhancements of more premium rooms, the Casa Blanca felt lackluster and the experience paled in comparison to my expectations.In conclusion, my first visit to Oasis Ann Arbor was less than satisfactory. To improve for future guests, the staff should place greater emphasis on clear and detailed communication during the booking process, ensuring guests are aware of all available options. Additionally, a more personalized approach to inquiring about guest preferences could have elevated my stay significantly.Despite these issues, I am hopeful that this feedback can help Oasis Ann Arbor to refine their approach and enhance the guest experience for others. While my first impression leaves me hesitant to return, I believe that every establishment has the potential for growth and improvement.
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December 2023 by Sabrina St-Amour
I was disappointed when I drove 40 minutes in the bad weather to make it on time for my appointment and they told me it was for tomorrow, not today. It was not a mistake on my end. I understand mistakes happen, I work in a office. They rescheduled us for a later time that evening, which would change the price from $63 to $90, I asked them if they could honor the $63 price and they rejected it.
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December 2023 by Desirea Showers (Desi)
Our experience at Oasis is always great!! This is our second time here. Check in is smooth and the feeling of being able to soak for 2 hours is wonderful!! The prices are reasonable in my opinion and the staff is very friendly and welcoming. The facility itself is clean and we have never had a poor experience with our soak sess. The rooms have satellite radio available, they give two complementary towels and there is a shower to rinse off afterwards. There are also swinsuit drying stations, baggies for wet bathing attire, and water to hydrate before and after. The only downside is that they do not have restrooms inside of the hot tub rooms but the restrooms are not too far away and are easily accessible. Definitely recommend coming just for relaxation and some time away from adulting lol ??!
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December 2023 by eric bere
It was only my 2nd visit to the place but each time was amazing. Despite the temperature outside we got an "outside" room and loved every second. My only complaint is that the 15 minute warning call seemed to come after only 20 minutes, it was just that enjoyable.
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December 2023 by jeronda colbert
I took my boyfriend there from Georgia in the winter time and he loved it. Matter of a fact he can’t wait to come back..
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November 2023 by Emily K
Loved it. Great experience. I just wish it was easier to see online what the rooms looked like and that they had better quality speakers you could actually hear.
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November 2023 by julie piccolo
Everything was perfect other than a few things I wish I would’ve known that our time ended at 5:30 I thought we could stay in the area until 5:30 then get out. Also our tub was luke warm and all I had to do was call to have them fix it and they were great and turned up the heat immediately which was nice. I would change them asking me prior what I wanted the temp at.
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November 2023 by Vertis Seward II
Oasis was a great time for me and my wife. Despite the weather having other plans we were able to call in and get a room on our anniversary. The only reason it wasn't a 5 star is because the original room we were in had bugs and debris in the water. But we were able to get the room next door which has a fireplace set up that really set the mood. The only thing I would change is to have a picture or digital selection of what rooms look and like and the availability of them.
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November 2023 by Liberty E
I have been here a few times now and it is amazing! Lorie helped me today and totally hooked me up with a great reservation; she also has great customer service! Thanks y'all for being so good at your jobs!
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November 2023 by Jessii C
My husband and I really enjoy this place! We've been coming more recently and it's just so nice to get away and just relax sometimes. 100% recommend ?
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November 2023 by mike
Absolutely excellent place for quickie! Nice clean and very relaxing. Came here wit a real firework ? and set it her off like its forth of july! God bless America and thanks oasis hot tub gardens!
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November 2023 by Sel Alvarado
Staff was nice, room was very clean and inviting. The downside that day, was the guests in the room next to us. There were multiple young kids yelling and screaming our entire visit. We cut our visit short because the noise from the guests next door just ruined the whole experience. We had a later Saturday night reservation, so it was definitely past (what would normally be considered) “family time”. Oasis…perhaps you could institute specific days and times for families with children. (No I’m not one of those guys that gets mad at screaming kids in a restaurant. I just feel that for a hot tub location, screaming children shouldn’t be part of the package on a late Saturday night soak.) overall the place is very nice. Will visit again!
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November 2023 by Diane Kerr
We loved our experience at Oasis Spas. The staff was kind and explained how everything worked. My only issue was the booking experience. It would be nice if they had real time photos of the rooms so you knew what you were picking. We also booked over sweetest day weekend which required a phone call to reserve. We would definitely do this again.
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November 2023 by Alyssa Manimtim
Just amazing. Took my hubby here on sweetest day for our first time and we loved it! I think it’s such a neat idea to be able to reserve a hot tub for a certain amount of time. It’s the perfect place to go to to wind down after exploring around Ann Arbor. Had Bluetooth speakers so we could add our own music. Here in the pic I have the Japan style since we’ve always wanted to visit there one day. I will say it was very hard to pick which theme I wanted, all of them are lovely and they even have indoor ones. Can’t wait to come back.
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October 2023 by Young Metro
This place doesn’t deserve a star or even the right to stay open. Me and my girlfriend had the unfortunate encounter at this pig water park. I was weary about going here after seeing the story on the news about them finding cameras in their rooms and hot tubs, but I still went to not upset my girlfriend because she always wanted to go here. When we went I asked a worker how they clean this place because it also my first time, they said there’s a UV filter an that water is filtered every hour. Which is a complete lie, when we entered we assumed it was clean and ready for use. After 30 seconds in I could see black scum in the bubbles, then I told my girlfriend who shut off the jets. Then we inspected the water to find many disgusting things inside it. One of the most disturbing things me and her ever experienced. This is the type of stuff you expect in third world countries, not the United States Of America. This place is devils playground. I wish my comment reaches a higher power who investigates this rancid, most likely disease infested place. Karma is a real thing and I hope the owner of this place realizes that. Also when we asked for a refund after that putrid experience they offered us 60$ coupon to come back to that semen filled water pool. I threatened to call the police which later made them change there mind about the refund. If your planning on going here, bring the Better business bureau rep, a new reporter, and a doctor with you. God Bless Us All.
