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November 2023 by Megan Threats
I frequent the Washtenaw Avenue location, where I am always greeted warmly and helped by all employees while there. I did not have that experience at this location. The male employee did not speak or offer help. He more so surveilled me while I used the pet washing station. My dog noticed and aggressively barked at him, so he didn't appreciate his poor attitude either. The male employee was helpful and friendly to the elderly white woman who arrived after us though. Will not return to this location.
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November 2023 by Jenn Hayman
This is my new go-to place for dog food, treats and supplies. I was sooo impressed with how knowledgable the staff person was that assisted me. (Wish I remembered her name for future visits!) So rare these days (more recent experiences at multiple pet stores meant an employee reading the packaging to answer my questions, which I can do all by myself and not having any real expertise).
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November 2023 by Amanda LaVictoire
Great selection of cat food and toys. I was able to exchange food that my cat didn't like, to try another flavor. Friendly associates. Love that they have adoption events too!
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October 2023 by Connie VanDeneede
My dog and I both love visiting the store. She loves the attention she gets from the staff. I love how she gets samples of goodies that I then know she will like them. Whenever we are nearby we stop in. Great selection of foods, toys and treats.
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September 2023 by David Hanna
Had an outstanding visit with an incredibly helpful staff to help me find dietary solutions to my dog Remy’s sensitive stomach. I learned a lot and we are happy with our purchase! It was also really fun and touching to see the adoption event today.
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September 2023 by Nolandra Valentine
This is my absolute favorite store. Everytime I go in I get the pleasure of working with a sweet women named Kaylyn. She always knows exactly what I’m talking about when I don’t have the exact name for it. If she doesn’t know the answer she finds it. There was a time when I was looking for particular milk for my cats and she took my number down and actually called me when it got restocked. Last weekend we literally spent 20 mins talking about our home cats. She is like the pet store bestie lol. That girl definitely needs a raise she always there when I am lol Thanks Kaylyn and Hollywood feed team for being there for me and my cats!!!
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September 2023 by Jana Pok
I had such a great experience shopping here! They are well stocked and amazing customer service. An associate named Tina was very helpful and recommended me many amazing items for my cat. I will definitely be back.
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September 2023 by J Nam
Wonderful pet store! Employees are super nice and knowledgeable, and customer service is spectacular. Tina helped me out during my most recent visit and had great recommendations for my cat!
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September 2023 by Amy Lesemann
The two young women were friendly to my little dog and made a real effort to find him treats he liked. He’s a rescue and I do spoil him; they were supportive and kind!
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September 2023 by Jayna Eberle
Customer service was phenomenal! The employees really took the time to help me out and find the right product I would need. All of them really showed expertise and compassion.
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September 2023 by Robert Harrell
I've never had a bad experience at this store. Every one of the employees are friendly, attentive (without being pushy) and incredibly knowledgeable about not only the products that they carry in the store, but dog food and treats in general!
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July 2023 by Chris Hammond
Suprisingly for a chain pet store, the manager greeted us as we came in and when we told her what we needed, she immediatley knew our dog had kidney health issues and guided us to great options. She went above and beyond by knowing which brands had the right ingredients for our dog and even printed out detailed ingredient information that was is not typically found on products. Great store! The manager said the company puts them through lots of hours of training on products and pet health. It paid off! Plus, we bought some treats and they told us if your dog does not like them, just bring them back for a refund/credit, even if they were opened. We did and they put them in a bin for shelter dog treats.
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June 2023 by Fatos K.
Disappointed with the grooming services in this store that I normally like. No dryers available, no notifications were given at the beginning of the service. Clean grooming rooms.
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June 2023 by Shelby
Could I give this store a million stars?! I would if it'd let me!! I have been here so many times and every single person on staff has been a gem.If you love your pets, bring them here. Buy from here. This place is amazing!!As a side note, we got to stop in and meet Paul today and I just wanted to express what a lovely human Paul is. That's the reason I felt the need to leave this review; just wanted to say thank you for being so kind to my pup today.We can't wait to come back!!!
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May 2023 by Stacey Coval
I have been going to this location since I got my pup a little over 2 years ago. The product lines are high quality and they always have what I am looking for. What sets this store apart from the rest is the staff. They are truly AMAZING! Everyone is extremely knowledgeable, friendly and you can tell they all are animal lovers. There are so many pet stores you can go to, but it’s hard to find one where the staff remembers your name, your dogs name and what your dog likes and doesn’t like. A huge thank you goes out to Kristen, Liza, Holly, Tina and the rest of the staff for always being so kind and helpful!