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September 2023 by Junyuan Zhao
I have great experience with this property, especially with their maintenance team, always fast and fixes everything. It's in a safe and peaceful area in Ann Arbor and has a wonderful pond view. The management team is super helpful, if you communicate your need properly!
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March 2023 by Shannon Cole
The entire team at this community truly cares. If you are looking for a community where you will be taken care of by management, Ponds is the place!! Any issue thrown at this team is handled with or promptness and care. Keep up the great work!
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December 2022 by Clinton Morton
Great maintenance staff! They are always timely and friendly. Helpful and Jason explains everything that he does to fix the repair. I would recommend this apartment complex to everyone!
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August 2022 by Hiroyuki Ouchi
I stayed in this apartment for 3 years and liked the view to the ponds in front of balcony.Good enough space and very efficient and responsible management team. They helped me until the last minutes of my leaving day. I appreciate it !
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August 2022 by Ebonie Jonae
Until I get a response back from them I feel I’m going to leave a 1 star review. I have been calling and calling they never answer . I tried emailing about how long they can hold the apartment or if I can get my deposit back they just won’t answer…. This is the 3 business day I tried calling !! Was off to a great start but now I’m not getting anywhere with them at this point.
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July 2022 by Ahmed Matboli
I was living here for 3 years, the place is at a nice area in Ann Arbor, and the apartment complex are great. Also, the manager Paul and the assistant are so helpful, efficient and friendly.
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April 2022 by Bob Beaser
My wife and I have lived at The Ponds for eleven happy years. The apartment is spacious and very well equipped. Management is friendly and they respond promptly to all inquiries and requests. A special compliment goes to the maintenance team. They are exceptional and make living here hassle-free. From the small tasks, like replacing the fridge light to major repairs, such as bathroom sink replacement, they are true pros. The work is completed efficiently and skillfully. When they finish a job, they tidy the work area so that you wouldn't know they had been there. We really appreciate the efforts of all the staff and look forward to more years at The Ponds.
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September 2021 by Sophia Beebe
Maintenance is fast, and my apartment here has been great so far. I am yet to have a bad experience here. Thank you guys!!
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January 2021 by april crockett
Quiet community and friendly neighbors, caring staff. Love the dog park and the many neighborhoods that connect to walk. Proximity to downtown. Affordable rates for Ann Arbor and for 2 bedroom, two bath. I enjoy my renovated home.
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January 2021 by Matt Cantillon
My experience here at The Ponds has been uniformly positive. My apartment home is well equipped, safe and very much my home. I have extended my lease well into 2022. I very much enjoy living here and should also point out that the staff have been excellent the entire time. - From a verified resident on ApartmentRatings
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August 2020 by Osman Swedeh
I agree with the last review , things went fine until the end . expect to pay for remodeling the apartment when you leave.for example , the carpet was coming off at different places from the first month. When we asked for repair, they fixed it in a very cheap way then when we left they charged us for a new carpet .same thing with the toilet . they had to fix it from the first week we moved in and kept breaking , we have to shut the water down every time until they show up to fix it , and they didn't replace it till we left . and we paid for it........
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July 2020 by Christina Jones
Do not live here. Had a good experience until it was time to move out. I was expected to pay a prorated amount for 5 days. The entire month was taken out of my account, and told me it would not return to me for 30 days via mail to my forwarding address. They would not reason with me or accommodate with me to fix this. Because of them stealing my money, I could no longer put down money for a security deposit at my new place. They were telling me it was my fault that this happened, although they had not communicated with me on how to make this not occur. They pride themselves in electronic payments, yet told me "our automatic payment system is not smart enough to know when you are moving out and you will be charged the full amount." DO NOT LIVE HERE. The stole 1581 dollars from me.
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July 2020 by Christina J.
Do not live here. Had a good experience until it was time to move out. I was expected to pay a prorated amount for 5 days. The entire month was taken out of my account, and told me it would not return to me for 30 days via mail to my forwarding address. They would not reason with me or accommodate with me to fix this. Because of them stealing my money, I could no longer put down money for a security deposit at my new place. They were telling me it was my fault that this happened, although they had not communicated with me on how to make this not occur. They pride themselves in electronic payments, yet told me "our automatic payment system is not smart enough to know when you are moving out and you will be charged the full amount." DO NOT LIVE HERE. The stole 1581 dollars from me. Also, you get charged 30+ a month for sewer, which they say is normal upon the apartments. 20 dollars for valet trash even if you don't use it and other random fees every month they don't tell you about.
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June 2020 by Drew Caron
The same week I resigned my lease, a deal for no rent increase was offered to all residents. Property management was unwilling to extend me the same offer.Edit: An email was sent the same day I learned of the rent increase. Management never replied to my email. I had to call after getting my renewed statement.In the mean time I have reached out to corporate and I hope they can rectify the situation.
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December 2019 by Pam A
I love my home... have lived here for years. The only reason I give it 4 out of 5 stars is because my neighbors have wind chimes. Why do people feel that everyone wants to hear metal clanging everytime the wind blows? Anyway, I digress. The Ponds will get 5 stars when wind chimes are banned. :)
