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December 2023 by Sharon Mcglothin
I love coming to rite aid. The staff are very nice to me all the time....
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November 2023 by Edwina Simpson
I go to Rite Aid because the people who work there are friendly, cheerful, and helpful.
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May 2023 by James Reiter
This is extremely clean store it is well maintained and this staff is very friendly. The pharmacy is quick and efficient.
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February 2023 by Shermane Woods
This rite had another black woman working there named talonda. She was a great cashier and was asking if she could move up. Trust me we needed the help! Nancy told her no bc her attendance wasnt good. They harassed her until she quit. Talonda still comes to shop and the supervisors refuse to ring her up bc they still hold aggression against her. The next black woman that got hired right after certain supermade remarks saying “shes another talonda”.
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November 2022 by Mahdi C
HIPAA VIOLATION ALERT: I went to pick up my prescription, they don't check your ID at all, and didn't even ask my name, I just gave them the first 3 letters and they just grabbed the bag and asked for month/date of my birth. Checking ID for prescription in Michigan isn't a requirement but this level of lousiness with patient data will really get them in big trouble sooner or later. When I brought up this issue, the pharmacists was very rude and eventually told me that they know everyone by their looks, and I had never seen that person in my life before! I asked for her manager's number and after lots of resistance, she eventually gave me a number that turned out to be her own work phone!! Avoid this pharmacy if you care about your information and also wanted to be treated professionally.
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November 2022 by Larissa Sano
I would not recommend shopping at Rite Aid. They are not able to return anything unless you have the receipt, which can be incredibly inconvenient especially since many other competitors - CVS and Target - can look up your purchase based on your credit card. CVS even has the option to have your receipt emailed to you. In addition, their inventory tends to be low and their prices tend to be very high, especially compared to nearby stores (such as Kroger and CVS).
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October 2022 by Chess Nooby
22 yr coming to the same pharmacy. Have filled prescriptions many time. No change in any details..but they needed my information that they have twice in an hr to fill a prescription. Very disappointing
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September 2022 by Camille Ward
If I could give zero starts I would. Horrible pharmacy experience. When I consulted with the pharmacist about how to take a very serious medication, she told me I could take it with food and drinks. I explained it's the opposite of what I had read. She assured me I didn't need to take it on an empty stomach.However, when I got home and later opened the prescription and read the insert, the instructions were the exact opposite of what the pharmacist told me.I called and spoke with the pharmacy manager who told me that it wasn't there fault, it was my doctor's responsibility. She also shamed me and talked louder over me as I tried to explain what had happened. I can't imagine what would have happened if I followed the pharmacist's directions in terms of taking the medication.I reported her to the Rite Aid corporate office and they said they would follow up in 3-5 days with a phone call. It never happened. Rite Aid is worse than a 3rd world pharmacy. Stay away. The pharmacy manager should be fired.
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September 2022 by Kathryn Sims
Pharmacy especially helpful w Covid shots plus other vaccines. Store was clean and well stocked.
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August 2022 by Nina B.
The pharmacist (I presume and not the tech) was unreasonably rude to me today during the entire encounter with her but the important part is that when I asked about the USE OF THE MEDICATION. She told me none of the 3 (2 pain meds and 1 muscle relaxant) were for what I was told by the prescribing doctor they are used for. I now realize that the "muscle relaxant" can also be used for issues of constipation, but she simply told me the medical terms for the medications without applying the context I gave her and disregarding my questions very flippantly. The person who I was picking up the prescription for has been taking pain meds for a while and I did not want to give anymore medications than needed to protect his liver. Anyway, I asked the other pharmacist (kind older woman) the same question but the evil one butted in that she "already told me" in an aggressive manner. The kind one said I could call the pharmacy with questions about the medications but I was treated with such hostility that I am too uncomfortable to do so. -unimportant, but still wanted to share. She told me to wait 15-20 min and I came back around 12 minutes just to see if things finished early and asked "is it still some-more time? Okay." And she remarks "it hasn't been 15-20 min like I said right? Yeah its going to take that full time." In a rude tone. This is all poor etiquette when dealing with people clearly in sensitive situations to need to visit a pharmacy.
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July 2022 by Lauren Heinonen
I transferred my prescriptions here from a nearby Walgreens after seeing that there was a huge difference in price using GoodRx coupons at RiteAid vs anywhere else. I was so pleasantly pleased with the service -- the transfer was seamless, the woman I worked with at the pharmacy was very nice, fast, and caring, and there were no lines. They even applied the GoodRx coupons without me asking as they looked up the pricing with my insurance vs GoodRx ahead of time and made a note of the big difference. I'm so glad I switched. I'll be coming here for all pharmacy needs for as long as I live in Ann Arbor.
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May 2022 by Nancy O.
The pharmacists at the Plymouth Road Rite Aid are wonderful and have been taking care of my needs for years. I trust them completely and they not only are careful with my meds, they also search for ways for me to get discounts. I highly recommend this pharmacy.
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March 2022 by Tristin Lloyd (Tristin)
Called pharmacy about a medication and the woman that tried to help me was very short answered and snarky with her responses. Got to the point where “she couldn’t help me and I should find another pharmacy” was her response. Horrible customer service!
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March 2022 by Nancy Rinke Ozturk
I truly appreciate all of the professional and kind service I receive from this pharmacy! I feel that they go above and beyond in their care of my entire family.
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February 2022 by Elizabeth Z.
Their cashier doesn't wear a mask, and the pharmacy staff attempted to diagnose me (incorrectly).