Sheraton Ann Arbor Hotel is known for its excellent customer service and friendly staff, making it a popular choice for travelers. Guests frequently commend the pleasant reception staff, highlighting their helpfulness and positive energy. The hotel offers a great breakfast, particularly praised is the omelet bar, which some guests describe as exceptional. The restaurant on-site is also noted for serving some of the best food in the city at reasonable prices, making it a preferred dining option. However, reviews indicate that the hotel rooms may require renovations, with some guests reporting issues such as outdated decor and cleanliness concerns, including black mold in showers. While the rooms are spacious and comfortable, the need for updates is emphasized. Despite these issues, the overall experience is often uplifted by the dedication of the staff, who are described as kind, accommodating, and genuinely invested in ensuring a positive stay. The hotel’s location is convenient, providing a better alternative than other nearby accommodations. While there are minor complaints about breakfast options and amenities, the strong service culture and the quality of the hotel make it a worthwhile choice for visitors to Ann Arbor.
Our favorite Hotel in Ann Arbor. Very comfortable bedding, very nice bathroom and shower. Great food and bar.
December 2025
The place is beautiful, everyone is very nice and accommodating. The rooms are clean, very clean. The housekeepers are doing an excellent job. Had a great stay, thank you
September 2025
Nice hotel. Alicia was very friendly and efficient getting me checked in even though I arrived late
