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February 2024 by Heather Hartman
I went to Staples a few weeks ago with a friend to print off some wedding programs. Zoe was super friendly and helpful; she was patient with us and answered all of our questions as well as offering suggestions to get the best quantity and quality within our budget.
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January 2024 by Joan Mosyjowski
Shout out Larry for helping me find what I need. Kindness was very appreciated. Thank you!!
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January 2024 by TeAnna Daniels
Customer service is trash!!!On December 16th around 11:45amI needed help printing off my resume. The customer service clerk was not helpful at all. Instead of helping me with my issue she continuously took other customers when I was there first.I am very disappointed with my experience at Staples and I will NEVER come back!!!I should've just went to FedEx!!!!
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January 2024 by Nick Basile
This place inside looks part decrepit Detroit but at least you can return Amazon packages here. I do like the carts of stuff just lying around though, adds style
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January 2024 by Payton Glander
Doesn’t accept Amazon returns.
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September 2023 by Mark Hachey
You have to love a product marked $12.99 on the shelf ( I even matched sk# with product and price label on shelf) and suddenly it becomes $16.97 at checkout. I was told it must have been in the wrong place. Don't waste your time unless you enjoy getting scammed and robbed. I guess that is what it means on the back of their shirts "Let's see what is possible"
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July 2023 by Jena Downs
I have been impressed with this store, and more specifically with printing on a couple of occasions now. I was very pleased with the print job of my training manuals and even more so with my business postcards I printed recently.My order came through Canva and printed in even better quality than expected. I appreciated the fast processing time as well as couple of the young staff members being very helpful. Very professional, helpful and even creative with my process when I came for more copies. Frank in particular has gone above and beyond. I’m impressed.
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June 2023 by Kathleen Bailey
Extremely disappointed with the Print department. DO NOT use them for same day printing.I placed an order Thursday, for an event I had Saturday. I was supposed to be able to pick up the order by 8:30pm Thursday. I came in Friday morning to pick it up, they informed me they had lots of orders placed Thursday, but that they only 1 order ahead of me & to come back sometime 12:00-2:00. I came back at 3:00pm and was told to come back 45 minutes later. I waited in my car, and received a phone call telling me they had an issue punching out what I needed and they need me to come back at 7:00pm. At 7:15pm, I call ahead and was told to come back 10:00am Saturday (the day and time of my event) because they ran out of paper and have nothing completed.The associate on the phone at 7:00pm was extremely rude. The excuses and times I was told by different employees throughout the day is ridiculous. If you need printing, I recommend using any other Staples or Office Max/Office Depot.
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June 2023 by L Scherer
Chelsea at the print counter was amazingly helpful! Best staples around!
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April 2023 by Paula A.
The Ann Arbor Staples store is not a good place to shop. The store is quite dirty and has not been vacuumed or cleaned in quite some time. The women's bathroom stalls were disgusting. The shelves were half empty and did not look like anyone ever straightens them up after closing. Binders in first aisle were thrown all over the shelves. I also purchased a steno notebook that was listed as $3.79 on the shelf, really expensive, but I bought just one because I needed it. Got home and I was charged $4.49!! And finally, the cashier could not figure out my correct change so had to call manager over to do it. I'll never go back to this store!
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March 2023 by Doris Moton
Office Depot’s on Washtenaw in Ann Arbor has the worst customer service! I’d rather drive a few extra miles to Staples on Jackson Rd. and get excellent customer service like I did today! Staples you’ve got a faithful customer. Thank you so much for such great service!♥️
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February 2023 by Leann M
11-Feb-23Husband returned to get a high definition scan. They could only offer it emails because they clearly do not know how to download to a USB drive OR download to a DVD like all other office places. They charged us $2 and couldn't even do that right. They sent me a pdf......I called, Joanne answered, and now I have been sitting on the phone on hold. Just got off with manager and WOW! Does not know the difference between a pdf and PFG file!!He actually told me that he told my husband about doing the scan and because my husband said okay, that he interpreted that as my husband accepted the work they did. When in reality, how would my husband know that they sent to MY email a pdf........ not a high print definition scan??DO NOT WASTE YOUR TIME HERE.10-Feb-23Tried to get a scan of 9x12 drawing. The 3 employees did not know how to use scanning machine, while all self scan machines are down.Train your employees to do basic functions. Your store should be embarrassed.
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November 2022 by Jill Damon
I recently had 2000 business cards printed at the Ann Arbor Staples. There was a VERY SLIGHT problem with the way it aligned, but they reprinted it for pick up the next day and it turned out perfectly. Excellent and quick service. Thank you
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October 2022 by Alli Hall
Always use this Staples for my print services. Great quality images and fantastic customer service from my print specialist Max and manager was also very kind Kevin is always helpful at STORE #1564! Thanks Staples
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October 2022 by Natalie S.
I have always had positive experiences here. Staff are very helpful and conscientious. I have had amazing experiences getting materials printed. Today I was helped by Alex who made sure everything in my order was printed perfectly. Can't recommend this store enough!
