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November 2023 by Timothy P.
I can only speak to their propane "refill" process and sales. I have actually been buying propane from them for years which has required. lot of patience. Nobody responds to the little button you are supposed to push to get some service. Then if you go inside you wait for someone to get off the phone. Then they say they'll get someone to help you asap, and you wait some more. Today, I finally decided they aren't worth the aggravation and left. Across the street at the welding supply place I was in and out in 5 - 10 minutes with an exchange cylinder. If it cost me more, it wasn't much based on my past refill cost experiences at uhaul. The place is understaffed or undertrained or both. Either way I will do my best to avoid doing business with them again,
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August 2023 by Travis M.
This place is ridiculous. Waited over 45 minutes just to return a truck. Unacceptable! The one person working was trying to help, but her systems were so slow she needed to take 15 minutes with each customer... They really need more than one person working inside when it is move-in week. Be aware... Need to do better...
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August 2023 by B D
Despite the internet being down after a major storm, the gentlemen in this location were figuring out how to make all the customers' reservations go smoothly, with smiles and patience for everyone. From the owner at the desk, to the operations manager who walked me to my truck & gave me a smile and hug, to the young men finding and prepping the vehicles - it was clear to see the customer-focused, respectful teamwork that makes this place special. Saturday is extremely busy and boy were they hustling! I feel blessed to have this business close by and highly recommend them for all jobs big and small!
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August 2023 by J R.
This was the absolute worst Uhaul experience I have ever had. 1. There was only one person processing customers at a time when there were several customers in line. With about five customers in line ahead of me to begin, it took an hour to be served. There were several other Uhaul employees just standing around waiting to be told to fetch something or run errands. But only one person was at the computer processing customers on a Friday morning/afternoon. 2. The one person at the computer processing customers kept breaking away from his job to text message someone and take personal phone calls which made the wait unnecessarily even longer. After each time he finished with his cellphone, it took him a minute to figure out where he was and what he was supposed to be doing on the computer. 3. When it was my turn in line, he assigned me a unit (1127, I think). When I went out to the unit, it already had a chrome lock on it. It was already occupied. I went back inside and waited 20 minutes for him to finish with a customer. 4. When it was my turn again, he searched on the computer then told me he doesn't have any units. I told him that I had a reservation and asked how can they not have any units if I have a reservation. He then told me that they were over-sold and that since my reservation was free that I don't have a unit. My mind was absolutely blown. I told him that doesn't make any sense at all. I said that the Uhaul website offered me a free month's rental on a confirmed reservation for a unit. I told him that the Uhaul website didn't say anything about being oversold or that my reservation was pending or on standby for a unit to come available. I told him that the Uhaul website didn't say that if I accept the free month's rental that I would be put on standby instead of having a confirmed reservation for an existing unit. I told him that this was extremely bad business. 5. I asked him to cancel my reservation. He told me he already did. I have had a long-standing relationship with Uhaul at other locations around the country. This, by far, was the absolute worst. It was embarrassing. Fortunately, there were other storage companies with available space on short notice without a reservation. I went with Cube Smart down the street. Their prices were reasonable, and their staff was extremely helpful. Thank you for allowing me to submit a review and report of what happened last week. Sincerely, J. R.
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October 2022 by Keith B.
Poor customer service and tires to overcharge me $80 over the amount i had paid online. Found wire not secured on the trailer hitch. Not the IHaul of years past.
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August 2022 by Jason C.
Came here to get my propane gas tank refilled. Got here around 7:15am, ran the bell and waited. About 20 minutes later, a gentleman working there saw me and said, that they'd be with me soon. Then another 20 minutes later, that same guy asked me if I ran the bell lol... I mean, it's not my first visit!! So he told me to ring it again, so I did... then waited another 10 minutes and opted to leave. I drove to TSC in Saline, pulled up, got the tanks refilled and paid all in five minutes. I get that staffing can be issues, but ignoring your customers shouldn't be one of them. Definitely won't be coming back here, took my business some where else!!
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July 2022 by Steve S.
Can here twice for a propane tank refill and both times I was asked to come back later because the person doing the refills was busy. Seems like they only have one person that can do this
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April 2022 by Abraham W.
We made a reservation for a storage unit. Then they gave away that unit to someone else who showed up sooner. What is the point of a reservation if it doesn't actually hold the unit? This is totally unacceptable. We relied on the reservation and then got the rug pulled out from under us! Don't ever count on them!
