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November 2023 by Carlos Vivaldo
Took multiple days to get back to me with mock-ups, when the mock-ups were finally approved they forgot half my order, the day before the the event. They ruined a part of my dissertation defense as my family wanted to wear matching shirts
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September 2023 by Anthony C.
Speed of delivery, garment and print quality were outstanding. I can't say enough about their customer service, really Fantastic. There is no reason to look any further. Order from this company and you won't be disappointed. I won't use anyone else for my Printing needs.
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April 2023 by Jon L.
I wanted to get some custom shirts printed for my brother's bachelor party, and I had zero experience. Working with this company was a complete breeze. And, their customer service was extremely responsive and helped me make some last minute changes to the artwork. I cannot recommend a better custom tshirt company to work with!! The price was also as good if not better than the other popular online custom tshirt companies (believe me, I shopped around).
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February 2023 by Maggie S.
So so so happy about using Underground Printing for a Soupfest event with my friends. A friend created a design and it was easy to upload and customize how we wanted the shirt to look. They send a couple follow-up emails to make sure the shirt design is just how you like it and the turn around time was incredibly fast. I never ad to call customer service but the process was seamless for me to figure out online. Will refer UP printing to everyone I know and can't wait to use them in the future. Thank you!!
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January 2023 by Nicole C.
My employer uses Underground Printing and I love their products. I have had my first sweatshirt for about a year now and still not problems with it. Such good quality!
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October 2022 by Mike M.
I found this shop through google searching. I am glad I did. I have ordered from Underground multiple times and have yet to be disappointed. what stands out the most to me is their unbelievable customer service. I have never seen customer service with integrity. I could go on and on about how satisfied I am with underground but instead it will just let you know that you will NOT be disappointed if you order from them. HIGHLY recommend.
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October 2022 by Laura Staudacher
Great quality, fantastic customer service, quick turn around, and good prices! We will use Underground Printing again for our next event!
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September 2022 by basil m.
So disappointing. They sent me an email saying my order had been received. Then they failed to deliver on a simple tee shirt design. Seems to be a case of the monkeys running the zoo, or more probably a bunch of children trying to run a business. Not recommended.
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March 2022 by Jay J.
They went above and beyond to be sure I was happy with my order!! 5- Star customer service for sure! I am so grateful I chose to order my shirts with Underground Printing!!
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March 2022 by Stephanie Ossowski
After all the raving reviews I was pumped to place an order with UP. I sent them one black and white image to print on the back of a dark sweatshirt, centered and even. Unfortunately the placement was pretty crooked (by almost an inch). I contacted their customer service and they were quick to respond. They didn’t address the uneven printing but offered me a discount for the quality or a refund.The shipping was faster than anticipated so that was great. But I would've gladly sacrificed a longer ship time had it meant my order would've been right the first time.
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February 2022 by Stephanie O.
I sent them one black and white image to print on the back of a dark sweatshirt, centered and even. Unfortunately the placement was completely crooked by almost a whole inch. At almost $50 a sweatshirt, I was extremely disappointed. I contacted their customer service and they were quick to respond. They took no responsibility for the uneven printing (even though I went as far as to send measurements from each corner of the image to show exactly how lopsided the placement was). They offered me a discount for the pokt quality (I wish I was joking), or a refund. I opted for the refund since I would never wear or gift the item I received. If you want it done "cheap" opt for Underground, otherwise I would suggest an alternate company. The shipping was faster than anticipated so that was great. But I would've gladly sacrificed a longer ship time had it meant my order would've been right the first time.
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December 2021 by Woody Stover
Matt was terrific. Patient and knowledgeable.
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October 2021 by Anna Johnson
Excellent customer service. We changed our minds about designs three times (because we were indecisive, not at all an issue with UP) and they had new designs back to us within hours. Tony was stellar to work with and helped us figure out exactly what we needed. Will continue to work with Underground Printing as much as possible!
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October 2021 by Svala Birnudottir
We had an excellent experience working with Matt, who was very responsive and helpful throughout the process. The service was quick, and the products turned out great!
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September 2021 by Ginger L.
My design is off-center and crooked. Not sure how it passed quality inspection. I paid $60 for the shirt. I will amend my review when someone from CS responds to me. Edit: They got back to me very quickly, refunded my expedited shipping charges and are sending me a new shirt.