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February 2023 by Ms. Fox
Pros: easy to locate. Great hours. Friendly tellers.Cons: Always a 5-10 minute wait. Shared parking lot is a little challenging.
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July 2022 by Jaxon Rynder
Worst experience i have an with an auto loan. Whole customer service team was incompetent, unhelpful, rude, and inconsistent.
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June 2021 by Michael Brito
Was a victim of a fraudulent vendor, lost over $1000. Tried to reach out to UMCU's fraud protection department to file a "merchandise not received" report and the representative was short, rude, and entirely unhelpful to me. The experience was so upsetting that I'm closing my accounts after 4 years with them. I swapped to a credit union from a big bank to try to avoid this sort of treatment. Graduate students, if you're like me and you have to protect what little capital you have, avoid this credit union!
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June 2021 by Kathy Hatfield
I was on the phone waiting for an hour in your queue. I was disconnected. My call is extremely important. I need to do a stop payment on a significant amount of money. This treatment is unbelievable!!!
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April 2021 by Katie Walesby
one of my favorite credit unions
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February 2021 by Farzad Khoeini
I got a letter from UMCU to submit a form by visiting a local branch. I stopped by Plymouth branch and passed my form before the deadline. However, after a month, I got a notice that I have not submitted the form and it has expired! So irresponsible!
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October 2020 by Jason Quick
If you are in a hurry because you have a emergency stay clear of this place. Needed a money order on short notice and this location is the closest on my way home and I had to argue with a employee about not having an appointment while they were empty. Its one thing to be swamped but if your empty you should probably help your customers who are there.
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December 2019 by Dieon Roger
Just had a horrible experience with UMCU's customer service (thrice). Do not open an account with them if you are not a student. Worst banking support ever!!
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November 2019 by Paul Bullion
The nicest staff you ever wanted to meet
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June 2019 by Ashley Burgess
Most of the staff is great. They helped deal with a credit card fraud without an issue and a banking issue too. One thing I was not pleased about was that even though I paid off my debt they still kept my card locked without informing me. Even though I paid it all off before 45 days. So I'm stuck waiting for a whole week unable to afford groceries and now depending on others to help me. To be honest, after this situation, I'm debating on switching to a different bank.
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June 2019 by Marta Wyngaard
Everytime I go to this credit union, that is not often because I do not live in Ann Arbor, the experience is excellent. Everybody is polite and professional, and they answer all your questions. As a graduate of the University of Michigan, I am partial to the UM system, however, the services are very good.
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March 2019 by Douglas Zarnick
worst experience i have ever had . Spoke with a loan officer Krista on the phone
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January 2019 by Nice Price II
I like the staff here. Smaller branch. Open until 2pm on Saturday. longer than normal wait times during peak hours. Coin Machine, ATM outside, PC computer station, 4-5 small offices near keriug station. seating area in the back. usually 3 lanes open. Convenient location next to Dominos Pizza.
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December 2018 by Travis Peterson
I love this institution. The people are 5 star and the program reflects the people behind it. This is My priority 1 organisation i work with and plan to keep it that way. Hail to the victors
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December 2018 by Dilushan Chandrajith
UMCU is the best bank for students. Their service is fantastic and their APRs significantly low compared to other banks. The staff is super helpful.
