-
August 2024 by Shelly
I have been a member for over 20 years. I have never been treated so poorly by a teller. She was unprofessional, rude, short, curt, not pleasant, didn’t explain anything, etc. I went for two different services; to provide them with my mother’s death certificate and to obtain a new debit card because I can no longer read any of the numbers. First of all, she had ZERO compassion whatsoever. As if it wasn’t difficult enough having had to notify them of my mother’s death, but then to be treated so nasty - I am beyond furious. She slid my mother’s death certificate back to me with a, ‘You’re all set’. I told her again that I needed a new card, she started typing quickly and loud and said, ‘You know you’re gonna have all new numbers right?’. How would I know that? I told her to forget it then and she just slid my card back to me. She didn’t thank me, nor ask if should could help me with anything else, etc.
-
July 2024 by Michael Olechiw
UMUC is fantastic! The Plymouth Road branch and staff is always very helpful. From credit cards, to auto loans and help with online applications I have always been met with a friendly reception and professional help.I highly recommend UMCU.
-
July 2024 by Shirley Wentz
Sara was awesome from the moment we stepped inside the credit union! She answered every question we had and even had some great advice regarding my account, which I took! She is the best!!!
-
June 2024 by Sarah Khan
Horrible customer service. They lost my documents twice.
-
June 2024 by AV White
Richard was awesome! Brought my son who is now 17 and Richard explained everything clearly and patiently to him. He really went the extra mile and it is appreciated.
-
June 2024 by Amanda Seidl
Alayah went above and beyond to help me with what seemed like an impossible situation. She was very friendly and eager to help. Thank you so much!
-
June 2024 by Stacey Aksman
Yes, this branch is popular, with lines at times. But the staff is fantastic, especially today-- the assistant manager went out of her way to problem-solve for me. It was a stellar level of customer service! And the teller called me "love!!" I love this place!
-
May 2024 by Mncedisi sikhondze
Sarah R. was just amazing. Very knowledgeable, personable and provided great service.
-
May 2024 by Brittany Ervin
Incredible service, knowledge, and kindness. Would work with Sarah R. any day.
-
May 2024 by Paulette Martin
The University of Michigan Credit Union, Carpenter branch is exceptional in my opinion. Whenever I needed advice regarding my accounts, or if an issue should arise pertaining to a creditor' s unauthorized attempt to debit my account; University of Michigan Credit Union has always been so helpful to resolve any issues I have needed help with. I give them 5 stars, because they have certainly earned every one of them !
-
April 2024 by Richard Mishler
I recommend this bank. They helped us a lot.
Tenaya Robinson was the person who helped us. She speaks Spanish.
-
April 2024 by Gerson Perez
Excellent attention from Tenaya Robinson, I recommend this bank
-
April 2024 by Scharney Bell
I have had nothing but excellent service from this branch. The customer service is above and beyond my expectations, every time. Keep up the outstanding customer service. Thank you
-
April 2024 by Knuckle Sandwich Studios
Best experience!!! Thank you so much!!
-
April 2024 by Corline Amine
always very helpful!
