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January 2024 by Chris Allen
They’re great, awesome service. Sign up for the email to get coupons, today they had 40% off all oil changes! Today only. 24% off all month long, my oil change was only $66 with the 24% off.
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January 2024 by Nancy
I love this location. The guys know what they're doing and are really great to work with. Highly recommended.
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January 2024 by DeAnna Strong
On November 29th I got an oil change at this location because I was in need of one on my 2013 Kia Soul. I have always had full synthetic with no issues.I have them do the oil change and then I pay $119.00 for the service. That same day I had a loss of power/ something felt off with my vehicle. I idled for a bit and then my engine stalled and the dash lights seemed to be in auxiliary mode. I thought "hm maybe I am imagining it" as I was parked. I went about my day. The next thing I know I am idling in downtown Ann Arbor traffic and my vehicle does it again. Im like "hm okay somethings up." This happens about 5 more times in a little over a week and half. I then have some time one day to actually check my oil (I used to be a certified oil change and top side tech). They had overfilled my oil by almost half a quart. I call my mechanic. I tell him I noticed this happening the day of the oil change from this establishment and he asks me to double check the oil type that they put in my vehicle. I go out to my vehicle and they put 0w20 in my vehicle when it specifically calls for 5w20. I think okay simple mistake I will go back to that oil change shop that I went to fix it and be on my way. This was also RECOMMENDED by my mechanic because he said a different oil type can cause these issues with lack of lubrication on certain portions of the engine because of the differences in viscosity. I go to this victory lube. I explain very kindly the first time about all of this. The gentleman that helped me when I came in looked up my vehicle. Sure enough the computer said 5w20 for all temperatures. And he even muttered under his breath "oh she is right" before walking to call a supervisor. I think okay a quick fix of this issue and I will be on my way. A different gentleman comes out. I explain briefly to him what happened and he said " oh they don't make 5w20 full synthetic oil anymore". I said "oh but they do because you can get it at any major auto parts store and almost any other oil change location has it available"He says " oh well we swap ours for 0w20"me:"without telling the customer? that's a risky game."him:"well we just don't have 5w20 full synthetic"me:" well then you could tell me that since it says 5w20 on my oil cap. It's risky not to tell someone what you are putting into their vehicle."That gentleman walks away. While I am parked there over the bay and I am idling my car does that thing that I mentioned. I show them and they all look concerned but say nothing. The first gentleman comes back out, says that 0w20 full synthetic is a replacement oil for the 5w20 synthetic. I say oh but I was not notified on what oil was actually going into my vehicle.He said but the 0w20 full synthetic is fine for my vehicle. I tell him that simply isn't the case. I tell him that I even consulted a mechanic before stopping back in. At this point I am frustrated and concerned.I ask the question " well if 0w20 is the same as 5w20 then why are there different types and thickness of oil for different vehicles?"He tells me that "well for your vehicle it does not matter if it is 0w20 or 5w20"me: " okay but it does matter because the manufacture recommended is 5w20 which is what I assumed I was getting but I wasn't told about the switch to 0w20 until I found out after the fact. With all due respect if they are the same then why does my vehicle call specifically and ONLY for 5w20 oil instead of saying interchangeable with 0w20 oil?"him: "I don't know."All in all a horrible experience and I felt belittled and like I didn't know what I was talking about even though I had called my mechanic. They also tried to say they would do a regular conventional oil change with 5w20 oil but I explained that my car has always had full synthetic. I asked for a refund and then felt the need to demand one because in the end they claimed that "oil have come a long ways and really any oil is fine&
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November 2023 by Natalie Rudoni
Jordan was very knowledgeable and professional. He took the time to answer my questions and explain everything. He didn’t try to upsell me on anything. I would highly recommend Victory Lane on Plymouth, especially after years of being fooled by the Subaru dealership service department. Thanks again, Jordan!Services: Air & cabin filter replacement
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November 2023 by Ariella Shikanov
Absolutely amazing service! Did not have to wait in line, got in and had an oil and filter change. The staff is exceptionally knowledgeable, professional and kind! Definitely will be coming back!Services: Air & cabin filter replacement
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October 2023 by Gwace Marie
Courteous and quick, informative service. The mechanics answered my questions and addressed my concerns. They made sure I was satisfied and gave me a fair price for the service provided. I plan to return in the future. Thank you very much, Victory Lane!
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October 2023 by Mitten Tales
The guys at Victory Lane - Plymouth Rd. are phenomenal. They’re so thorough, so friendly, and so accommodating and they even washed my windshield and gave me a free car wash. Go there if you’re in the Ann Arbor area!Services: Air & cabin filter replacement
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October 2023 by Kendra Crowe
I don’t go anywhere but here to get my car’s oil changed. Jordan and Zack were personable, professional and great at taking take of their customers!Services: Air & cabin filter replacement
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September 2023 by Rhace Sibbitt
Super service at this location.Highly recommend this place for all your needs. They also have a touch free car wash and regular self serve one if you prefer..Great management and customer service! This is my new go to place from now onServices: Air & cabin filter replacement
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September 2023 by Stephanie Hogue
I have been coming here for oil changes, wiper blades and such for quite some time now and have always been treated respectfully. The staff is very friendly. Thank you Plymouth road location
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August 2023 by Katelyn Shelley
The gentleman who changed my oil was super friendly and knowledgeable. The tech who washed my windows and filled my tires was very thorough. Altogether I plan to start coming here regularly for my oil changes.Services: Air & cabin filter replacement
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July 2023 by glen modson
I had to ask to check all items w full service premium oil change and they never checked my air filter nor trans fluid and seemed distracted .. even begging for air pressureMost of all I was really bummed when they said they lubricated my front end when they in actuality didn’t .. and said they didn’t hv lube gunsSuch a disappointmentGlen MServices: Tires
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July 2023 by Rancid Gunner
They broke down my prices up front and we discussed several package options before the oil changw/engine flush began, which is awesome since most shops will be already charging you. Also, they asked me if they could fill my washer fluid, no charge. I didnt even know my fluid was low. Great service, they seem like they care about their jobs.Service: Oil change
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July 2023 by Viviane Shammas
Convenient and courteous service with no waiting. Glad to get my oil and air filter changed.
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June 2023 by Pranav Thirumalai
Super quick and convenient at good rates! Special shout out to Jordan (Plymouth Road Center) for the exceptional customer service.
