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November 2024 by Jim Weldy
Service was much faster than other body shops in the area. Work quality was excellent. Did a fantastic job communicating the status of the work so I knew when to expect it to be completed. As excellent as an experience can be after a car accident.
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October 2024 by Kevin vrsek
They were upfront about timing and worked well with my insurance. Second time here and they are at the top of my list for the next repair I need.
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October 2024 by Rob L
Working with the team at the Gerber (Jackson Rd location) was a great experience. The estimator is a true professional and fully understands the various nuances of a body repair job. During the estimate, she provided me with a clear and detailed explanation of the various stages of the repair (other shops were not as detailed) and I felt very comfortable that she’ll take care of the repair as if it is her own car.
Communication during the repair was great and I was notified every few days about the timeline.
The repair itself and the paint matching (of a specialized paint) were perfect!
Having body damage to your car is never pleasant, but working with the team at Gerber (Jackson Rd) made the whole experience smooth and worry-free and, most importantly, fully restored the damage!
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October 2024 by Matthew Murphy
Great people informed all along highly recommended
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April 2024 by M K
The Gerber Collision on Jackson Rd. in Ann Arbor was by far the best repair facility I have ever been to. Nicole was so very informative on the whole process and kept me updated at least twice a week, so I never had to worry about the status of my car. From the moment I went in for an estimate everything was very detailed and geared towards the customer. I had gone to other shops, and they were very quick with the estimate and were more focused on them vs. the customer. I found them from the Subaru website as they were a certified repair facility, and my Outback Wilderness was only 3 weeks old when I was rear ended, so I wanted to find the best shop to do the work, and this was exactly that place. The work was top notch and fast, they ensured only the OE parts were used. They were so efficient, and customer focused even took care of the rental car, the day I dropped off the car they already had a shuttle scheduled for me to go pick up the car and when it was time to get my own car back, all I had to do was go to the shop, they took the keys and had the rental picked up and turned it. Picking a repair shop for your car can be stressful but this Gerber makes it so easy, and rest assured you are getting the absolute best work!
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February 2024 by Stefany V
DROVE my Equinox into Gerber to be repaired after a rear end accident. My vehicle was there 10 days and somehow while doing body work... my engine was blown! Mind you it was DRIVEN there- engine was not blown. Troy had my car pulled back into the shop to try and tell me my oil was depleted and because my oil change sticker (incorrect as we did our own the beginning of the month and have receipts) that the shop isn't reaponsible.We are now out a vehicle as ot sits in their parking lot as we try and figure out what to do because we dropped off a running vehicle.We have used Gerber for 3 other repairs and never had any issues... but this time a huge issue and basically told too bad deal woth it.... really professional.
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January 2024 by Angela Dillon
I had an unfortunate run-in with a deer, and the staff at Gerber Collision and Glass were so helpful. They kept me updated on the progress of my car's repair, and it was finished much sooner than I expected. Don't hesitate to bring your vehicle here!
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January 2024 by Tom Frederick
Wow! What a great experience at Gerber! Farmers recommended them and they were not my normal go to body shop but I was open to trying them out. Am I glad I did! The work was done a day early. I am OCD with a really high expectation. 9 out of 10 repair shops/mechanics/contractors disappoint me. I was ready for "the usual". But the work was exemplary! I was so pleased that I went in to thank them personally. Then I got into my car...they had detailed it like brand new! I have seven kids and that car was trashed. Now I want to sleep in it. Hats off to Gerber and their team. I highly recommend!
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December 2023 by Thomas F.
Wow! What a great experience at Gerber! Farmers recommended them and they were not my normal go to body shop but I was open to trying them out. Am I glad I did! The work was done a day early. I am OCD with a really high expectation. 9 out of 10 repair shops/mechanics/contractors disappoint me. I was ready for "the usual". But the work was exemplary! I was so pleased that I went in to thank them personally. Then I got into my car...they had detailed it like brand new! I have seven kids and that car was trashed. Now I want to sleep in it. Hats off to Gerber and their team. I highly recommend!
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December 2023 by Mollie Sharrar
Nicole and the staff at Gerber were fantastic! They took care of us from beginning to end and communicated everything. It was a pleasure to work with them and they fixed our vehicle 10 days before another shop could even schedule us. They are friendly, professional, and thorough. Highly recommend!!
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November 2023 by tammy westman
Timely and friendly. Awesome experience!
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November 2023 by Rachel Cummings
Marilyn and Nickole at the Gerber Collision off Jackson Rd in Ann Arbor are amazing to work with! They were kind, compassionate, considerate. Both ladies worked their tales off making sure the process was as painless and straightforward as possible. So kind and wonderful to work with, truly a pleasure. My truck was given back to me in amazing condition. They had multiple claims to tackle and my truck looks beautiful! It was also nice and clean on the inside. I will only be working with this Gerber here forward. They were amazing through the whole process, keeping me informed and updated. I really appreciated working with this collision repair shop in the not best situation (a car repair). They made it as painless as possible!Services: Painting
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November 2023 by Mike
Exceptional service ! Nicole and Marilyn are experts in client services. They are fantastic communicators during the whole process and when I picked up my car the repairs were TOP TIER it’s like the damage never happened. Highly recommend!! 5/5 Stars !
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September 2023 by Jeff
Visited two Gerber locations in Ann Arbor Friday. Clearly, they hire and train the best. Everyone there is very friendly and helpful. They made sure I knew while waiting that they saw me and would be with me soon. I watched and listened as they dealt with a very challenging customer in a very professional and polite manner. When my turn at both locations they took time to look at my possible job request. It was the smallest of the small repairs and they treated me like I was getting a complete autobody overhaul. They provided good advice and were considerate of my newness to town with directions and phone numbers to another location. Well done to the leadership team here.
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August 2023 by A Ross
I thought dealing with having my car fixed after an accident would be a bad situation. But this shop really made life easier because of their attention to detail and very responsive staff. Marylin is absolutely wonderful and has been a pleasure to work with. I highly recommend this business.
