October 2021 by Alyssa H.
It is so frustrating living here with the number of surprise fees they charge! I have lived here for two years now and honestly, I was hoping it would get better. Here is my list of complaints 1. You don't know exactly which unit you are getting until right before moving in. This is so frustrating because you bind yourself to the lease, pay for the application and security deposit fees only to get an apartment that you might not like. 2. The management system for packages relies on office hours and when they "register" your package and send you an email to pick it up. It takes the office the whole day to register the package and they wait until the office closes to notify you saying the package has been delivered and is ready to be picked up. 3. Their customer service is so rude or they seem like they don't want to work there in the first place! I've seen residents get yelled at by staff at Willowtree just because they needed their packages urgently and went to pick them up before their slow email service was completed. If their main market is students, they need to understand that most packages are needed as soon as possible for work/classes. 4. They will capitalize on any opportunity to milk out money from their residents. You didn't pay for the fee that we JUST told you about? Charged. Did you take too long to transfer your items into your new apartment? Charged. I don't understand where all of this money is going either because they don't even fix up their units for new residents. They are just taking advantage of students and other residents at this point. 5. There is always something wrong with the laundry machines in apartments and it takes forever to get fixed. Did I mention there is exactly one washer and one dryer for each apartment building which houses about 12 units? The washer and dryer are not even effective, I feel like my clothes either aren't properly washed or properly dried. 6. They don't even maintain public facilities like the gym, pool, basketball court, tennis court or lake! The basketball and tennis courts are unevenly floored. The pool is always dirty and never cleaned on a daily basis. The lake is so filthy and smells so bad! It's embarrassing bringing friends over and having them see that. 7. There are no sidewalks to any of the tower's entrances besides the main entrance. You have to trudge through mud and grass or walk through a parking lot without any path for pedestrians. What makes this even more dangerous is that there is no lighting at night around towers!
