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August 2023 by Wesley Cardone
I have been a long-time customer of another heavy equipment dealer in Dexter when it comes to my heavy equipment maintenance. I recently called them to schedule a fix-it and scheduled maintenance visit and they were booked up. I called Wolverine and was very much impressed with their customer relations and tractor work up until... delivery. Once they were paid everything changed.One of the things I had Wolverine do was to install brand new front wheel tire chains. I would do this myself but have had trouble in the past. The chains would always come off until I had a dealer fix them for me. After years of use, the front tire chains broke and thus my request to have Wolverine buy and install brand new chains. As you can see from the photo, the tractor was delivered in my driveway with one of the chains falling off. This was unacceptable. I called Wolverine in the matter but could only get a receptionist who clearly had an attitude problem with me saying somebody would need to visit the tractor to fix it.In talking with the receptionist and being disgusted with her attitude I asked for a textable phone number where to send the photo of the tractor still sitting in my driveway. (You can't drive the tractor far with a chain falling off.)Also, in starting the tractor I discovered the fwd/rev gear selector was not synchronized for a neutral position allowing for safe cranking. It took me a couple of minutes to find a position for the selector that allowed cranking the engine. I understand that the tractor is old and maybe this is just how it has to be with age but I don't think so.My big complaint is the attitude. If it were not for that I would wait 24 hours to write up a review. Other than all of that, I was very pleased with Wolverine customer care up to delivery and their pricing which was very reasonable.--- UPDATE 1 ---The owner called in response to my query for which I was thankful. My original review was for 3-Stars but I am now upping that to a full 5-Stars (but see update 2 below) though my complaint remains. I understand that things happen and missunderstandings arise and will give them the benefit of the doubt.It is understandable that the tractor could be delivered with one of the tire chains falling off but that reflects on the quality of the installation. The receptionist differs with me on her attitude and that is her choice. As the customer I maintain MY choice. I was disheartened by the message she was sending that maybe I was being unreasonable. This left a bitter taste in my mouth that will linger for some time. I'm not saying I will not do business with Wolverine in the future but I will certainly keep my eyes open for other avenues of heavy equipment maintenance.--- UPDATE 2 ---With this update I am going down to 4-Stars. I discovered that the tractor engine service panel has been distressed as evidenced by the photo below.At first glance it might appear that it was merely a wrinkle in the edging but it is more than that. The entire panel is buckled. The locking handle does not automatically engage with the hold-down bolt but the panel must be pushed in and held in order for the latch to find its locking bolt. This was not a prior engagement process but is new with today's delivery of the tractor.Admittedly, the tractor is old but is not worthy of paying respect to its owner. I had to find the buckled service panel for myself. There is no question whatsoever as to this being a pre-existing condition as the manner of its attachment to the tractor is now all changed. You now have to press in the panel while turning the locking latch.For concluding remarks I must speculate. We have a poorly installed tire chain and a miss-aligned fwd/ref gear selector start-enable actuator. Somewhere in the work the service panel got in somebody's way and was crinkled by accident."No worries. The tractor is old"is likely the thinking of the help.In view of this second complaint, it is unlikely I will visit Wolverine Rental in the future.
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June 2023 by Brandon Lilly MAIN
Dun rite rentals in Belleville is half the price of this place. Highly recommend going there.
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June 2023 by Mark Crooks
Great place, great employee's and even better prices! Great place
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May 2023 by Wolf P.
Lousy customer service--I'm a builder who frequently rents heavy lifts, tractors etc. for construction projects; go to Sunbelt.
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May 2023 by Lori Roome
They have great service and are real friendly and helpful. We rented a chipper to clean up our yard and they had what we needed when we asked for it. They did a good tutorial on how to run it and actually answered the phone when we had an issue on Sunday afternoon.
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May 2023 by Adel Bishar
I took my Stihl chainsaw here after being very disappointed with wiengratz !I got estimate $450 for the repair from wiengratz on farmboss that costs $600 new.the saw was only one year old that would not start!Wiengratz recommended I purchase a new saw due to piston being scored.And the cost of repair!Wolverine repaired my chain saw for less than $90 dollars!Wiengratz scammers.No scored piston.Thank you Wolverine.
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March 2023 by Stuart Curtis
Staff is now friendly and knowledgeable both inside and in the yard.
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November 2022 by Manny Lentine
Purchased an MX 5400 in December 2021. James Ousnamer was remarkably helpful in guiding me in tractor selection and appropriate option add ons. Very knowledgeable about his product line and process. Due to supply chain shortage, tractor not arrive until April 2022. James was very proactive and informative along the way and I was never in doubt where the order stood. His professionalism is exemplified in this conduct and specifically though his extraordinary communication skills . Very happy with the tractor and very happy with the service provided.
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August 2022 by Mark B
After doing much research on Mini Excavators We purchased 2 new Kubota KX040 mini excavators from TodThe entire purchase experience could not have gone smoother From my initial contact with Tod to when we took delivery from the owner Bob.These guys take pride in what the sell!I wanted to post a update, we are now up to 7 purchased machines (5 mini excavators and 2 tracked skid loaders) as of 7/28/22 from Wolverine rental and 2 more on order! These machines have been bullet proof, zero issues.
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June 2022 by Nathan Ayers
We had a fantastic experience from start to finish with James Ousnamer at Wolverine Rental. James made the process of buying our new Kubota tractor absolutely painless. He went out of his way to answer questions, work with our bank, and even provided a training session once we bought the tractor. Wolverine and James are the ONLY place I would go for Kubota sales and service. 5 out of 5 stars. Highly recommend!
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June 2022 by Michael Amicangelo
I use this shop to purchase Kubota and Stihl equipment and parts. The folks here are friendly and the service is excellent. They will go out of their way to help out.
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March 2022 by David Share
James Ousnamer at Wolverine Rental in Ann Arbor was a huge help and an expert resource. He was generous in offering advice in my search for a utility vehicle. He helped me get a vehicle with exactly the features I need for my purposes, and no more. His approach is very straightforward: expert guidance without pushy salesmanship. He always followed through as promised.
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December 2021 by Christopher Coleman
Great place great service
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December 2021 by Kinzey Cronley
Best place around
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December 2021 by Bart Patterson
Have handled several rentals for me. Everything worked out well. Rented a trencher and got it back to the property. Went to start it after after using it a couple hours and pulled the starter rope right out. They came out to the property and handled it immediately.
