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March 2024 by Karen France
Deplorable service. Cannot talk with a person. Not dealing with the stupid virtual assistant. You get no where. Will be eliminating some services. And I don’t want to be asked why. Worst customer service ever. Actually there is none.
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March 2024 by William Samples
Great help and knowledgable
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February 2024 by Venus “Venie” Heard
Just paying my bill to stay on track ?
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February 2024 by Dave Hale
Very quick and friendly service.
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February 2024 by Steve Van Zoeren
useless
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February 2024 by Christopher Fernandez
If I could give this company 0 stars for not even letting you call them I would
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February 2024 by Shakia Williams
I went to the Ann Arbor office because I had Issues with the Canton office. The staff at the Ann Arbor location were very welcoming. I had the privilege of working with Blake. Blake listened to me was very understanding of my situation. I appreciate his help more than he realizes. There was another gentleman who worked with him, but did not get his name. I appreciate him as well. The two of them word hard to try to resolve my issue.
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February 2024 by Jeanne Dotson
So much attention to the details of my particular problem with our new cell service.
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February 2024 by Thomas Dowds
Trying to get to a real human Tech support, for complex issues, is a nightmare. They really really want to push you into the 'virtual assistant' nonsense.
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February 2024 by Yarah M
Grant was very helpful and helped us set up WiFi easily
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February 2024 by B
Xfinity has chosen not to apply my government approved ACP credit of $30 per month for the internet. My bill is supposed to be $0, instead they keep taking $30 out of my bank account which is against the law.
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January 2024 by Jake Li
Xfinity sux
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December 2023 by Beth Chapin
Didn't give me the entire self Start kit. Had to go back multiple times. Can't call their store you just get a stupid robot that will never give you a live agent. Horrible experience. Thanks for making me hate you guys before the internet is even connected
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November 2023 by Andrew Kwong
I lived in Ann Arbor and used Comcast for 5 years, and I can confidently say they are the most unscrupulous, conniving company that I've had the displeasure to deal with. They refused to honor my cancellation request after I moved away, and continued to charge me after I cancelled. They even tried to call me after I cancelled (presumably to try and convince me not to cancel), and after I got in touch with an agent who promised me that he would fix the issue and reimburse me, Comcast of course did not honor the promise. I then disputed the charge with my credit card, and won, to which Comcast responded by sending a debt collector after me to tank my credit score. Now I'll likely have to take this to court to rescue my credit score. I've already filed an FCC complaint, and I encourage others to save themselves the hassle and avoid Comcast at all costs.
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November 2023 by Theresa VanBuren
Horrible service can't reach people if you do can't understand them and vice versa. App doesn't work properly.
