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March 2024 by Cindy Parker
Sarah was amazing!! Super sweet, witty and funny! Will tell all of my friends to shop at zales!
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March 2024 by Matt Carney
Beautiful store, bought a beautiful ring from this location. salesman/woman were very kind and respectful!Just felt a little more like number than a customer if that makes sense.
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March 2024 by Alli
Very good customer service. David is exceptional!
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February 2024 by Sabrina Itawi
Great experience with everyone who works there. Great jewelry at great prices.
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February 2024 by Sam Boughton
What an amazing experience I had! I was helped by Zales highly knowledgeable manager Katia! She helped me buy a new watch. It was great to have her expertise and knowledge of the jewelry. She was able to find me the best deal in my price range and I couldn't be happier with the purchase. I would highly recommend the briarwood Zales! Best jewelry buying experience ever!
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February 2024 by Natalia Alexandrova
Very welcoming I went in looking to get a gift for someone special and had a great experience ?? definitely recommend this store for anyone looking for a memorable gift. Special thank you for the store manager Katia whose patience and knowledge helped me make the perfect choice.
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February 2024 by Jordan Idol
Everyone is very professional and Sabrina really knows what she’s talking about. Will definitely be returning for my jewelry needs in the future.
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February 2024 by David Mazurkiewicz
Sabrina was very helpful and knowledgeable about jewelry! Had a great experience at this location!
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January 2024 by Gabrielle Godbold
Me and my boyfriend recently came in yesterday night a little bit before closing time we were approached by a woman who had red hair and glasses. She proceeded to ask us what exactly we were here for. We then stated we want to do engagement ring shopping. She then went straight to the clearance section 1st was very adamant about the pricing, asking him what he wanted to spend didn’t ask exactly what my style was, was very dismissive, and once again kept going with prices, we felt racially Picked on. Also, you could tell she was in a hurry because she wanted to close, and she seemed off. For my first experience, looking for engagement rings with my future husband it was the absolute worst experience I’ve ever had. I would not recommend
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December 2023 by Lydia
Sent my engagement ring and wedding band in to get resized and to replace a small stone. They damaged my diamond “on transit” on the way back from repair so they sent it back out to get fixed again. They then welded my rings together against my wishes after telling them explicitly not too. Ended up finding out they never even resized my rings which was the big reason I sent it out for repair in the first place. I get married in 4 months and now i have my engagement ring and wedding band stuck together before the wedding. I don’t trust anyone in the store or the repair center. I don’t want to send my ring out for yet a 3rd time due to their own failures and lack of communication. Very disappointed.
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December 2023 by Rose
Best jewelry store experience I've ever had in my whole life! The staff was extremely helpful and kind. Will be coming back again!! 10/10
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December 2023 by Sharon Edwards
I enjoyed my experience at Zales loved the lady that took care of me. Very professional and humorous. Will come back again.
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December 2023 by Adam LeClerc
I brought my wife’s ring back into this location which was purchased 10 years ago. I could not find the paperwork but I remembered that I purchased extra coverage at the time. We had not brought it in for a few years and it needed the works including tightening of the diamonds. Sabrina gave me a warm greeting immediately when I entered and took the time to look everything up and deal with corporate customer service for the applicable approvals. She provided excellent customer service and took care of me. This is why I will continue to purchase jewelry from this Zales.
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December 2023 by Kyle Kupsche
Great experience. Very welcoming staff. Made me feel welcome and that my business was appreciated. Helpful and knowledgeable! Will return and would definitely recommend to anyone!
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December 2023 by Margaret Bohan
Great shopping experience. Bryan was very helpful, kind and gave us the time we needed to make a decision on our wedding bands!