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December 2023 by Bethany G.
I backed into a parking structure pole. Ugh. But Broadway did an excellent repair to the body of the car. Pricing was very fair and they even saved me money from the initial quote. Highly recommend.
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August 2023 by Eric H.
My daughter and I drove over Ann Arbor on a Saturday from Chicago to do a campus visit at Univ of Michigan. After walking around the Big House we drove over to get lunch at Zingerman's and my car started hissing and the engine started smoking right when I parked. I found Broadway Auto from a Google search and called them. I believe the owner answered the phone and said he could look at the car even though it was Saturday afternoon and he even helped arrange a tow truck to take my car to the shop. Unfortunately for me the problem was more entailed than originally thought so I had to leave my car there over the weekend. The guys in the front were very helpful finding a rental car and finding transportation to get the rental so I could get back to Chicago. Monday morning I received a call saying they had worked on the car on Sunday (their day off) and it would be ready to pick up by lunch time. By the time I arrived the car was ready and the bill thankfully came in at the low end of the estimate. Exceptional customer service!! Based on my experience I would definitely recommend Broadway Auto to anyone needing auto repair and will definitely use them in the future if I need auto work done when in Ann Arbor.
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March 2023 by Jeanette G.
They crashed my car and wouldn't take responsibility. I have video proof the car wasn't crashed before dropping it off.
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June 2022 by Eunji Y.
Abe and his team have been taking care of my car repairs for the last 4 years. I've had quick turnaround for easy things (same day on a Saturday!) and other times waited a week for body work. Even if it takes a while, the work is of high quality, and if anything seems off, they have no qualms about revisiting it. Sometimes the quote takes longer than I expect, but this doesn't bother me because I know they work around the clock, and they always communicate honestly. I have had many a conversation about the estimate, and when other unexpected items have come up (the car is 15 years old) have trusted them to tell me what is essential vs. recommended to fix. They are always kind and warm with their customers and I'm very thankful to have found a reliable mechanic! Would recommend without hesitation to anyone on the northside of Ann Arbor.
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June 2021 by Daniel B.
Abe saved the day! My wife gave me a call on a Saturday afternoon because our car was doing something funny on the north side of town. I went out to see if perhaps my mere presence might be able to fix the issue. Don't laugh. Sometimes that's all it takes. But not this time. This time, the car was clearly broken. Fortunately, we have AAA and could get a tow. Unfortunately, by the time our tow truck was going to arrive, most garages would be closed. Plus our usual mechanic was a good bit further away. Grabbing the handy dandy Yelp app, I looked for nearby mechanics that had good ratings, which is how I stumbled upon Broadway Auto Services. I spoke to Abe on the phone, and he told me about the after hours key drop box, so our tow truck driver could simply drop the car for Abe and his team to evaluate. You already know how this ends. Abe saved the day. Once the problem was diagnosed, he emailed me an estimate. The estimate was fair, I approved it, and the work was complete. Apparently, the work is also guaranteed within a network of independent auto shops. Bonus! Now the car is back to being fully functional. Sure, there is other work we can do on it, and Abe let me know what else could be done. But there was no pressure to take care of any of those issues at the time. While we still love our regular mechanic, I have no reservations recommending Broadway Auto Services to anyone who lives nearby, or finds themselves in a pinch on the north side of Ann Arbor.
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May 2021 by Joe B.
Took my car in for brake shuddering and was told I needed to replace all 4 brake rotors and pads for about $800 because they looked horrible. It wasn't driving that badly so went to Firestone on Huron, where they told me my back brakes looked great. Dan at Firestone took the time to educate me and told me back brakes are pretty much always replaced less often than the front and I was able to just repair the front for half the price there. Don't go to this place unless you know exactly what your car needs because they're greedy and will try to get you to make useless repairs.
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March 2021 by Lorryn P.
Brought my car in for squeaking AND slapping in the serpentine belt and also to change my front brake pads. This costed 280 for parts and 215 for labor (totaling at 525). Upon driving my car the first time, I heard squeaking. Confirming that they didn't run the car longer than a few minutes or test drive it before returning it (after brake work- which is negligent). After bringing the car back, they asked if the car had any work done on it previously. It had engine work two months ago and, regrettably, I shared this information. Without even glancing under the hood, the mechanic said that the squeaking was coming from the engine. I took my car to another auto shop and confirmed that it wasn't coming from the engine (which I already knew) and it wasn't. I've now not had access to my car for multiple days and paid for services that I cannot confirm were necessary. In total, repairs that would've costed about 500-600 dollars will now total out to 950 dollars.
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January 2021 by Selena F.
My coolant was leaking and I had originally brought it into a different auto shop in town. They told me they could not fix it until Monday, meaning I would have to wait three days, but I have to go home tomorrow. I called Broadway Auto Services and they were able to get everything fixed within 2 hours and all for a very reasonable price! Abe and his team were great and I will definitely be back again in the future!
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December 2020 by Alexander K.
These guys are fast and professional! I came in with a flat tire, needed it changed within 10 minutes so I could be on time to an important appointment, and they got it done.
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September 2020 by J J.
Selling unnecessary services. My friends also have bad experience here
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August 2020 by Chance S.
This was a great experience. In and out fast with friendly service and fair prices. I would go back here again in an instant. Great place.
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July 2020 by Liz G.
This is a great service garage--honest and quick. We were visiting from Brooklyn, NY and had a problem with our car. They fit us in with very short notice, diagnosed the problem, and fixed it the same day. What's more, the price was more than fair. We just wish these folks were in Brooklyn.
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June 2020 by Brittany C.
Great Service! Broadway Auto Services is a very welcoming environment and the employees are incredibly nice and willing to help out however they can. Would highly recommend!
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April 2020 by Jiwon K.
My car windshield was TOTALED with bunch of glass pieces, but THANK GOD i took my car to this place!!!!!!! Love all the workers, SUPER FRIENDLY AND GOOD PRICING, i'm a student so it was way better pricing than any place i've ever went to! They made my day by being such a nice ppl
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December 2019 by Yoel B.
My car was recently in an accident, and the amazing Abe helped bring my baby girl back up to her former glory. Broadway has amazing service, they understood I was a student and helped me get great service at a very affordable price (I checked multiple places prior to choosing broadway). I'm a big car guy so I know good service when I see it, choosing a mechanic can be daunting but I promise this place will give you a fair price and do excellent work.