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November 2023 by Michelle Erikson
Tried the car wash twice in a couple of weeks. Both times it did not get my car fully cleaned. First time it was dried dirt and mud from dirt roads that was still all over my rear windshield and bumper. Second time the car wash didn’t even remove bird poop on the hood of my car. The second time I also bought the 15.99 package (Gold?) but didn’t seem to receive any of the extra gold cleaning or sealing add ons and the receipt that printed out was incorrect and did not match my credit card charge. Terrible car wash. Don’t throw away your money here.
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October 2023 by Amber Connell
Great place to get your car washed. We had a membership for years. Now we just pay each visit. The facility equipment is always updated and the staff friendly. It's always very busy during rush hour and on the weekend. There's always a line out the drive. I took away one star because it's on the expensive side.
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October 2023 by Chad M.
I want to give it a better rating, but I can't do that until the workers start power washing both sides of the vehicles. Stinks coming out with one side looking better than the other. Most times I have to go through a second or third time before it's considered a decent wash. The automatic wash doesn't even get most of the bugs/dirty off of the vehicle either. Definitely needs some change in the way they do things at this location. Hopefully I can come back and edit this review if anything improves in the future.
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September 2023 by Stephanie M.
This is a good car wash, but they put cars really close together and I've almost gotten hit by people behind me several times because they're too close and unable to stop because the track. It's good pricing, good benefits, and the car wash is very efficient, I just never like coming here because I'm always worried about an accident happening. I've gone to other automatic washes before and never had this problem, only here.
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September 2023 by Austin Boynton
This place only cleans one side of your vehicle. Everybody has an attitude. And your vehicle never gets clean. If u pay for the best pass you only get the bronze wash anyway. So u mise well only pay the 19 dollars.
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August 2023 by Deborah Howitt - Hoffman
Typically I go through here and I am satisfied. Last few times I've gone through, as mentioned by someone else, one side of my vehicle would be sprayed, the other basically still having some dirt on the running boards or in the wheel wells where the washer doesn't go. I haven't complained.Today I went in, I was the only person there. No one going through in front no one behind me when I got there. I got the best wash. On occasion I splurge for a really good wash. I am disappointed. My back window has dirt streaks running down it when the wash was done, not to mention the outline from the wiper, which was before I pulled out. Also, the ount of bugs still on my front bumper looked like it hadn't been touched. It didn't have many to begin with, but now they are clean, and very possibly waxed. My wheel wells still have some dirt in them. If I had the time, I'd wash my vehicle myself, but I don't so I go here. Also, the person who sprayed my car, stood in one spot directed me in and only moved when I was past. It wasn't to spray the back of my vehicle. Had time been taken as I was the only vehicle, this may have been a very different review.Addended - thank you to management who responded. I will likely be back in the next few days. For perspective though, my car was not extremely dirty. It hadn't been driven in a bit because I was out of town, just road dust and bugs from a previous trip. That was why I was upset. Had it been really dirty, as I have gone in the past, I would not have said a word about how it came it. I was more frustrated I think with the person spraying it who didn't even seem to try.
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August 2023 by Jennifer T.
It's expensive for the top of the line wash and it didn't even really clean my car. It also scares me because they just rush cars in so if there is a line a car is basically right on your bumper as soon as you enter. My car still has bird poo on it and it's not really clean. $14 for a rinse pretty much.
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July 2023 by G K
Used them twice. Truck came out dirty both times. Now they quit accepting cash. I feel like they don't trust the employees with cash. I won't return
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June 2023 by Tyler Baker
I've been a Zippy pass holder for years; I go there almost daily and still plan to do so. I'm concerned about how they can justify having one person spraying one side of the vehicle while 2-3 other employees sit in the break area or office. This is happening at every location except for the Ellsworth one, where many of the original employees work....go figure, the ones who care. I'm not trying to put this business on blast because everything else is excellent, but I'm writing this in hopes management sees this and can fix the problem.Service: Vacuuming
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June 2023 by Remigijus Kazlauskas
Car don’t come out as clean as it should. Purchasing best wash and come out with dirt on it. Recently car wash has only one person with pressure washer only on the drivers side. It’s l”not like passengers side gets mud on it or gets dirty…. Quite disappointed of quality that went down. I guess like everything else, prices increase and quality goes down…
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June 2023 by Lauren D.
I love the car wash I get when I come here. The only reason it's not a 5-star review is that their dryers miss the back of my car and when it dries, a film is always left. Maybe have a 5 second wipe down of the trunk/back end of vehicles as they exit the wash? Either way, though, I'm still going to come here.
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May 2023 by Med A. Sahli
This Business delivers Quality and a great wash service, changing the Car wash game across Michigan, great, fast and very practical, a quick in and Out and your car is all washed, and now they re adding air pressured cleaners and strong free vacuums so you can clean your car in and out, make sure you drop at their Carpenter location and check the new vacuums they have too, you can even clean your engine block.
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May 2023 by Aaron Vrolijk
Worst experience ever. First the person waving me in provided no help in making sure I was lined up appropriately. Then, I thought I was putting my car in neutral and must have accidentally put it in reverse. I took my foot off the gas and must have not been in the track correctly because my car fell back and hit the person behind me.Ok, so mistakes happen. Honestly, if they had handled this better, I wouldn’t be giving them one star. But then the person waving people in chewed me out. I went through the car wash and checked with the gentleman who’s car I backed into. Thankfully both our cars were fine. When I went to talk to the supervisor, the person who waved us in came and started yelling at me again.Apparently this is the second time this has happened to the gentleman who’s car I bumped into. Accidentally switching into reverse should not result in an accident. And forget about customer service. Steer clear of this place!
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May 2023 by John DeBaeke
This particular location needs serious help. All of the other complaints that everyone else has noted... Not clean, car getting barely sprayed off. The one person working here has zero clue and zero training. Yesterday I got rear ended because the half wit is trying to squeeze the cars in on top of each other. Put some room between them, your obviously not going to fix the problem of getting good help that will pre-spray the vehicles on both sides so at least give the machines enough room to get around the vehicles to do their job. Please don't reply a generic BS response like drive around again or go in and waste time trying to talk to someone about the terrible service....Fix the problems!!....I have a monthly pass that is not cheap, I expect a clean vehicle in one pass through.. and for God sakes I don't expect to be in an accident in the car wash because someone is incompetent at the controls.
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May 2023 by Aaron V.
Worst experience ever. First the person waving me in provided no help in making sure I was lined up appropriately. Then, I thought I was putting my car in neutral and must have accidentally put it in reverse. I took my foot off the gas and must have not been in the track correctly because my car fell back and hit the person behind me. Ok, so mistakes happen. Honestly, if they had handled this better, I wouldn't be giving them one star. But then the person waving people in chewed me out. I went through the car wash and checked with the gentleman who's car I backed into. Thankfully both our cars were fine. When I went to talk to the supervisor, the person who waved us in came and started yelling at me again. Apparently this is the second time this has happened to the gentleman who's car I bumped into. Accidentally switching into reverse should not result in an accident. And forget about customer service. Steer clear of this place!
