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April 2024 by Trisha Mullin
Today me and my husband went and got coffee with the gift card my bestie got me for Christmas it was definitely amazing tasted perfect the only thing is is mine did not have the caramel on top like it normally does but other than that everything else was great I definitely would recommend you stop by they are pretty fast in the Drive-Thru so don't worry if you see a few cars. Not to mention the inside is always clean and their bathrooms are super clean so if you ever have to use it don't be scared.
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April 2024 by Ruth Wilson
Purchase with caution!!!!!!The last few times I've ordered for delivery or went in to order my drink it has not been a great experience.The last time I ordered, I got a blended drink, but it arrived as an iced drink.Decided to go in store, and when I asked about using a milk alternative, like almond milk which they advertise offering, the 4 baristas behind the counter all looked at me like I was crazy. So I ordered something else and when I ordered my redbull drink they, again, looked at me like they had no idea what I was talking about/ordering so I had to show them the item off their menu on my phone so they could see the list of included ingredients.Today, I ordered for delivery as I'm working from home and was unable to go to the store myself, and 2 of 3 drinks arrived wrong. My Frozen BYOblast with mango and raspberry, arrived as an iced mango blast. The White Choclate&Caramel "Frozen Hot Choclate" arrived as a hot coffee!! (Thankfully, I was ordering this for myself and not the kid!). The only thing correct on my order was a kids chocolate Magic Milk (which I had to check to make sure that didn't get made as a coffee drink like the frozen hot chocolate..)Overall, I am very disappointed in this shop. I'm not sure why they have all of a sudden stopped bothering to read the order or make drinks correctly over the last few months, but it's getting old quick. They were great and made everything correct probably 5-6 months ago, but now they can't seem to get much correct.
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March 2024 by Jazzmin V Arbitter
just wanted a coffee before my long drive and waited 15 minutes for a bagel, water, and kids orange juice. What was really disappointing is that I ordered a small vanilla iced coffee with 2 cream and 3 sugars, only to wait 20 extra minutes for that. There were coffee grounds in it, barely any ice so it melted really fast, and all the sugar was at the bottom, stirred it for a long time with the straw to try to move it around. I couldn’t drink it so unfortunately had to throw it away. They were short staff so that was understandable but were making drive thru top priority and didn’t stop taking orders for drive thru until there were 10 people waiting inside.
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February 2024 by Sarah
Unfortunately the drinks are very Inconsistent. Some days they're good, others I can't finish my drink because it's disgusting and tastes like they forgot to flavor it. I get the same drink every time. Always tastes different and its a gamble. I guess it depends who's making the drink, but after getting so many nasty drinks I've chose to not go here anymore. Not paying $7 for a drink I can't finish due to disgust. Also tried the omelet bites one time and they were cold. Bummer...
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February 2024 by Zoran land
It was nice early morning.
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February 2024 by Google Account User
The bagel cream cheese on one side is annoying but Lexi corrected her co worker and gave me coupons. She’s so sweet
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December 2023 by Sean Wright
Unfortunately I had to wait in line for 30 minutes. Very disappointed with the wait. No apology for the wait time either. I Won't be
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December 2023 by casper singleton
My first tinge at this one, not that great. Hopefully yours will be better. Staff might of just been having a bad day, we all have this days so maybe next time will be better.
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December 2023 by Vanessa
Service was great, ordered on the app and my drinks were ready and fresh when I got there.
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December 2023 by Jonathan Poulos
I have given them multiple tries but the drive-through service is abysmally slow.
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December 2023 by June Allport
I hate leaving bad reviews, but I was so excited for my coffee today and was so disappointed. I ordered my coffee hot, and they handed it to me cold. It was also very bitter tasting like it was burnt. I paid $7 for a bitter, cold cup of coffee! I had to dump it out.
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December 2023 by Paige Cook
This biggby has so much heart. It's evident they are working their hardest to be an excellent addition to the community they serve.Dietary restrictions: So so many options to please any diet. Milk substitutes and sugar free options, the baristas are knowable on what's what.Parking: There's even a lane in this lot built specifically to pull out and head north on Joslyn. How convenient!Kid-friendliness: Kids menu and toys! Very colorful.
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November 2023 by M Foxy The Mama
We always use their drive thru for service. I must say for years now this is hands down the best and most customer service friendly Biggby Coffee in Michigan. Whenever we are in Auburn Hills we purchase beverages and food from them. I do recommend them.
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October 2023 by justina marku
Shout out to the staff today I walked in, and there was a line wrapped Around the building, and a bunch of people inside. These employees were doing their best ,just very kind as the customers kept coming they kept trying to do their best.Good job ?
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October 2023 by Monzer S.
Was waiting for 15 minutes inside the store , they were taking care of drive thru orders , after 20 minutes they told me they didn't even start my order. I left after I paid. They were talking laughing and making jokes while I was waiting and they didn't even start my order.
