-
December 2023 by Taylor L.
Buyer beware is honestly all I have to say about this place. Don't let the salespeople fool you. Go read their reviews on Reddit and the BBB and you'll get a true understanding of what you're getting and the trouble you'll go through with this place. Really sad because I was initially really optimistic and almost fell for it. Truly glad I didn't get anything from here. Poor quality compared to the stores where you may pay just a little more for better and more reliable quality. YOU GET WHAT YOU PAY FOR FOLKS.
-
December 2023 by Michael Haynes
Wish I could leave a zero star. I purchased a couch and they sold me and extended warranty. The motor on the couch died and I tried to file a claim. They give you the run around you have to contact a 3rd party company. That company then tell you to send stuff which I did to them then they said give us 24-48 hours to review over a week later I call to follow up and they said oh that it takes 7-10 days to maybe make a decision that’s not what there emails says. Don’t purchase from here ever again I will not. The warranty the sell you is a joke.
-
November 2023 by Aimee Labrie
Had been trying to decide for a long time what couch we wanted for our living room, and finally decided to bite the bullet and make a choice. Everyone at Bob's was incredibly helpful especially Nolan who answered all our questions and didn't mind running around the store multiple times to figure everything out for us. They really put our minds at ease and we can't wait to see what our new furniture looks like!
-
November 2023 by Brandon
Tanner was great, he greeted us as we came in without being pushy. He checked on us here and there as we browsed, again without being pushy. We made a purchase and he was nice and helpful and answered any questions we had. Purchase process was rather quick and easy.
-
November 2023 by Jessica Vanderbossche
Great experience! I had done most of my shopping/comparison online, but wanted to the the furniture in person. Staff was attentive and helpful, without being too overbearing. Second purchase from Bob’s and can’t wait to get our new sectional!
-
November 2023 by Paul Sielinsky
They had what i was looking for, the price was a deal. Dustin took great care of us, friendly, good sense of humor, knew his product and process. Made the sale and delivery set up quick and easy. In fact so easy we did it while sitting on my new couch. Will return for any future furniture needs.
-
October 2023 by Jacey Milford
Overall not satisfied. I walked in to look at the dream cloud couches. A younger salesman approached and it was Very obvious what his thoughts were from his facial expressions. By the end of the experience with him, we sit down to get financed and we get denied for our couch. Which is odd considering we have a great credit score and a very nice income. The salesman responds. "You can just get something cheaper" I have never met a worse salesman. Whoever hired him must've known his parents or lost a vet when they hired him.We actually ended up buying a couch for over 3k at value city and interest free for 36 months unlike bobs who tack on 9% for over 30 month financing.If you want better quality furniture go to value city. Not to mention the wait period is less than two weeks. Bobs wanted us to wait 2 months....
-
September 2023 by Tashenia Eason
My first time in the store the service was Excellent. Our salesperson knew what she was doing. The furniture is great quality. I will highly recommend this company.
-
September 2023 by Charles Parrott
I walked in with the idea I wouldn’t buy anything yet and just wanted to look at some couches I had seen online. The associate that contacted me there, Kerry, showed me the couch I was looking at but thought I should look at one that was a little more comfortable. By the time we were done I had bought a nicer couch and a rug to match. Kerry was fantastic to work with, really knowledgeable and a low pressure convincing sales representative. I appreciate the help and will be back when I need more!
-
September 2023 by Ariane Fountain
My saleswoman was awesome! She greeted me at the door with a smile. She had 20 minutes left on hwr shift and was patient, truthful and forthcoming. She gave me all of the information I needed such as delivery options and set up. The furniture selection was great as well. The entire process took about 30 minutes!
-
September 2023 by Sarajane Zylik
Nolan was incredibly helpful with the purchase of our new mattress. He was patient and let us browse, and had answers when we needed them. We were looking at furniture and bedroom sets as well and he was able to answer all our questions. He was not pushy at all. We will be returning to purchase our couch from him soon! Highly recommend Nolan!
-
August 2023 by Elizabeth Bouchard
We were greeted with kindness and not hounded or followed like a shark. Very respectful of space. Clean! I was happy this store had a lot of inventory and we were able to get our purchase delivered the same week! James was great!
-
August 2023 by Vicki Moore
First time here, wonderful selection and quality. The prices are very nice too.I want to give a shout out to Devin our guest specialist, super friendly and so helpful, excellent at his job! The whole experience was awesome!! Definitely will continue to purchase furniture from here!
-
July 2023 by Christy Giampetroni
First time walking in, I was impressed with the great selection at Bob's Furniture. If you want great service, go see Kerry! She was fantastic! She welcomed us with a friendly greeting and listened to our wants and needs. No sales pitch or push from her, just straight to the furniture selections and provided answers to our needs. We went to 2 other stores to compare prices but went back to see Kerry because she was personal, kind, down to earth and professional. We did pay more than originally planned but I know we got great quality furniture that will last! Thanks Bob's!
-
July 2023 by Patty Travelbee Walters
Our salesman, Dustin, was attentive without being overbearing. He listened to our needs and preferences carefully and showed many options. Highly recommend shopping the Auburn Hills location!
