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December 2023 by Fishing B.
Cheep products like carnival quality, sound recording is horrible, the girl working was absolutely the worst , the girl working was horrible, I had to ask 3 times for help before she got off her butt to kinda help me out, every time I asked a question she gave me a dirty look and just kept saying, it's right there it's right there look harder. I have never had anyone so rude wait in me in all my 50 yrs of shopping, this was supposed to be a fun thing to do and she made it so miserable that I did not even pay for the bear. I left her holding it and I walked away, also my voice recording was awful, could hardly hear it. It also had background noise from the mall in my recording. Do not purchase. Also this is a kiosk in the middle of a mall. Not a store like the website says it is, I was there on 12/27/23 at around 2pm. It was a girl and guy working together, the guy was way more pleasant from what I seen while he was working to build a bear for a couple little girls.
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November 2023 by Abdullah Hassan
Very kind and nice people working here, my kid bought a bear, a month later, we brought back to be fixed. They fixed it properly, my kid was super happy.
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November 2023 by Britni Reese
My girls had a wonderful experience today at the Great Lakes Crossing Build-a-bear. Tyler helped us and man, this guy is the best. He was super patient and made the entire thing extra special for my girls. This is like, a kiosk spot in the mall but we were seriously immersed in the whole process. I definitely recommend this location and specifically Tyler. It's my first experience with build-a-bear and it was so special. I am just floored by how wonderful the process was and how great Tyler was with my little ones. Thank you for such a special experience!!
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November 2023 by Mike Brehmer
Tyler did a great job with my two grandchildren. One on her birthday she is 8 the other is 6. He was very receptive to there needs. We all had a wonderful time thank you!
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October 2023 by Josh Gibis
Nadia, Abby, Tyler are ALWAYS amazing when they help us. They ALWAYS make our visits special
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October 2023 by Drew Seydell
There awesome I went shopping for my puppet Timmy this is the only place that has clothes for him
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September 2023 by Jay Boo
It’s at a kiosk in the mall and it’s super cute, quite a few options for a kiosk. The lady working there though.. she was the rudest person I have ever met! I couldn’t believe it. She wouldn’t move out of the way so my son could see all of the stuffed animals. When I asked the price on one of them she ignored me. After he picked out his stuffed animal we were going to look at the little outfits, but she stopped us and said “umm no! We stuff them first!”.You pay almost $100 for the experience of building it yourself and this lady gave him no experience at all.I would suggest going to any other location because that woman should not be around your kids.There was a second worker that stepped in and she really was amazing! She definitely turned the whole experience around at the end, I wish it was her the whole time! She has him run the little heart and put it in before she sewed it up, very sweet!((In the end, not worth the $74))
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September 2023 by Xsocial cartoonX
Daughter had fun building a bear. Wish they had better options then just picking a bear and stuffing it.
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June 2023 by Anthony Tafoya
The lady that helped my children build their bears was amazing!!! I would definitely recommend the experience!
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June 2023 by Rose Kuchta
My wife and I went to get her mothers heartbeat put in a teddy bear. The staff at this location was HORRIBLE, the two women working there were so rude and impatient that it made us feel like an inconvenience and a nuisance. First, the machine where you record your own voice was down, no problem at all! We will take a look in a neighboring store while the issue gets resolved. That was a problem too apparently when she shrugged her shoulders and rudely said “I guess” while rolling her eyes. I cannot believe that this staff works with children. I’ll give her the benefit of the doubt, maybe she’s having a bad day. No, because we were at this location a few months ago and got the same service from the same staff member. We decided to get our bear stuffed at a different build a bear location, because their attitudes ruined our entire experience.5/30/2023
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May 2023 by Michael Marcero
Stopped in to get my niece a bday bear. They were really short staffed, I waited 45 minutes with only 1 person in front if me just to build the bear and another 25 minute wait to pay.
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April 2023 by Lynn Gordon
I have been shopping with Build A Bear since they first opened. Now, they are just a kiosk in the center of the mall. It was an absolute disappointment. The staff is not helpful. They have the smallest selection. They don't do the dance anymore. They didn't offer birth certificates, which they have done since opening the company. I made 6 animals. One for my pregnant daughter, one for my granddaughter that is on the way, two for my son that is a wish kid, and two others for my daughter's neice and nephew. The whole experience was again just an absolute disappointment. I spent over $200. No dance, no magic, no birth certificates, and now you have to pay for the boxes or bags?! It's ridiculous. For the cost of going here there should be some magic, some happiness. What a shame this company has turned into. ?
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April 2023 by Ann Pakenas
Took 2 granddaughters to pick an animal of their choice. A good variety. They liked that they could push the pedal to stuff their animal. They left very happy and loved showing off their new friends.
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April 2023 by Jessica Chamberlain
No one to help until we asked where to start. Should have signs like step 1 ect.... There was 1 sign that said wait for employee but no1 came so we went to ask for help. Then we felt rushed when she was asking if we wanted this or that. Then we waited in line for 20min with only 2 people in front of me. I have no idea what took so long so check the other people out!!! Wont go back again.
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March 2023 by Savannah
Not a real build a bear experience to say the least. It’s a pop up shop in the middle of the mall. for how much it costs for a stuffed animal, I highly suggest going to an actual build a bear workshop. Super convenient for a quick gift or something like that.
