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March 2024 by Robert Bennett
Second time ordering from this Great lakes location. First time was horrible service. Cussing, bad manners and wrong order 3 tries.Year later decided to try again as we don't have Philly Cheese steak places on the Canadian side. Wife ordered 2 cheese steak combos. Very clear speaker. She got an extra Dr.Pepper for some reason. Thiught OK fine. An extra pop. But when she went for the food, theu gave us one combo with 3 pops. Did not get charged extra but the service is horrible. Your employees are not happy working there. May be a management overhaul required
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March 2024 by Shado Amach
After I waited for half an hour.. The manager as she stated that runs the Charley's has the most evil attitude. Wanted to over charge me an extra dollar for the chicken philly, while I had to correct her as her sign showing only 11.99 for the Chixken Philly Sub... instead of saying sorry for the mistake and apologize to me... she yelled and said next customer.... I was disappointed from her behavior, I'm not sure if she does that all the time charging an extra dollar..... Honestly I will never come to this place again... Thank you Charley's.
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February 2024 by Shannon Gartin
There were 3 workers there. No one takes your order, it's all on 1 computer, so the line was long. All 3 workers are doing different things, and calling out your order randomly, like for example I was order #22. I ordered 1 Philly cheesesteak, fries, and pop. One worked called my order number and only had my pop, a few minutes later, another worker calls my order and gave me my fries, I wait about 5 minutes for my sandwich to be finished and another worker called out my number again. So 3 times my number was called out by 3 workers, and I had to get my single meal, 3 different times. The food is good, but the counter was very messy. Seeing as there are about 8 other places to eat inside the mall, I would opt for something else, solely for the lack of organization. I did not like that no one took my order, and there was 1 computer to order from. It's nice actually talking to the workers, and being able to answer questions. Also it's card only, no cash.
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February 2024 by Ryan Ortiz
Place is a joke and does not expect cash
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February 2024 by Mark Stevens
This was by far the worst philly I have ever had. This place should be closed down. Food took 45 min..the meat was so salty it was gagging..fake cheese really topped it and made the taste even more salty. Fries where raw. And we added cheese . There was more cheeze whip than fries. The service was beyond horrible..the little young manager was overwhelmed and had no clue how to control the huge line of people waiting..and her employees..one guy with the natty hair gave everyone angry and nasty looks..when the complained about food especially the fires..the guy who was cooking had no business cooking...really the owner should be ashame of this place..as a owner..all would be fired...I would rather be closed for a week to re train or hire new staff..than have my customers unhappy..
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January 2024 by alia berry
My food was good. The service was horrible. I ordered a large chicken philly meal. They gave me my fresh 8 mins before my food was ready I waited a total of 15mins for my food. Customers who ordered after got there before me. The cashier is extremely rude an definitely should not be the first employee up front super
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January 2024 by William Kuch
Waited at the counter for at least 10 minutes, was not even acknowledged by the staff until I just chose to walk away and try somewhere else.
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October 2023 by Jessica
Spent 34 dollars. No one greeted us so we ordered through the kiosk. We didn't get the extra lettuce extra mayo extra buffalo sauce extra tomato on our subs. Not returning anytime soon. We are here weekly. I guess it's Panda Express next week.
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September 2023 by Nate Poole
Eat anywhere else in the food court and thank me later.Badddd food.
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September 2023 by Mr jolly
This young man, Antonio has this restaurant And team going strong. He went above and beyond not only for me but for everybody in front of that counter as I watched... Absolutely impressive...
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September 2023 by M G
Listening to rap music blasting with cussing while small children are around and the workers totally blowing you off and dismissive. Worst setting. By far worst Charley’s I have ever been to.
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August 2023 by R. B
Awful experience, would never eat at this place if I have to deal with the employees that are serving this place. They ignored us and took everyone else’s order, when we stood in line the guy threw something in the sink and we were told that we had to order on the kiosk although he had just taken someone else’s order. This is the rudest staff I have encountered and if something isn’t done, this business will soon be out of business. I am very disappointed with how we were treated.
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August 2023 by tina sweet
Complete buklshit they have a kiosk tales people forever to decide what they want and press buttons got 5 people working behind the counter can't open a
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August 2023 by Alexandra M.
The worst place to eat at the mall by far. Employees won’t even interact with you, they hide in the back to make you use the kiosks then stare at you and hand off food. Overall feels uncomfortable. Waited for a ridiculous amount of time for my drink while being stared at just to be told I have to go on the other side of the counter for it. Overall food is sloppy and small for what your paying, do something about your employees. Just go to Subway.
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August 2023 by Bilbo Swaggins
Waited patiently while African American girl with black/blue hair and giant eyelashes did everything possible to avoid looking at me except the occasional side-eye while she laughed and talked with her coworkers. Not sure why, but I continued to wait while she skipped over me to assist multiple African American couples (I am Caucasian) before finally stepping up to the register where she said nothing to me; just stared condescendingly at me until I gave my order. The loud; explicit rap music being played there was distracting as well as unprofessional for a food service counter. The sandwich was difficult to eat because it was all just a melted mess piled onto an open face bun that you could barely find under the fillings. Apparently racism can be displayed by people of any race or color equally. The sandwich and fries tasted good so it wasn't a total loss and the only reason I could even give ONE star, but I will never return to or spend a cent at Charley's Philly Steaks again. Nor will anyone I know.