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March 2024 by Richard Pitman
The return policy is horrible you can spend thousands of year in there and you come after the 30-day they won't exchange anything horrible customer service but extremely happy when you buy from them my wife is a director I am a business owner I don't have time to go to the mall to exchange things so when I had time in other words they told me to screw off
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March 2024 by Deneen Butler
I love the teddy bears in the store.
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March 2024 by Marie
Cashier was rude and didn't speak. She gave bad vibes and difficulty bagging out ite.s which came to almost $2,000. We will never shop here again. We have be loyal customers since forever and it was disgusting to see racist people working here and making us uncomfortable. We will go elsewhere!
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January 2024 by Richa Kohli
Great deals available most of the time.
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December 2023 by Frank Camarillo
Did some Christmas shopping at Coach, the service was courteous and friendly.
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December 2023 by Gabriela LaPlant
I went in looking for a very specific kind of tote bag, and Lisa was such a great help! She showed me a few different bags that had what I wanted and helped me decide which one would best fit my needs and my preferences. 10 out of 10 would definitely go back!
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October 2023 by Kinnys46 Smith
LOVE THEM. ALWAYS PROFESSIONAL, CLEAN ORGANIZED,HELPFUL, DROPPED 2 BANDS. LOL WILL BE BACK OF COURSE. MY WHOLE CREW ARE COACH BABIES. CANT GO WRONG. ?????????❤???????☺️ And Cuties on deck.
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October 2023 by Sudhakar Bollavaram
There were 6 + sales rep checking their phone and not bothered to greet or offer any assistance.Pathetic service
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August 2023 by John Miller
Great deals, half off most items
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August 2023 by Tatiana Parks
Entered the store was not greeted. Shopped for a gift for my sister not one associate asked if we needed help. A small group of employees stood at the end of check out counter and watched me and my family(my husband, 12 and 8 year old) the whole time we were in store until we checked out. But in all I did find what I was looking for. I love the brand and the quality. I will continue to do my shopping online.
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June 2023 by Bre L.
dustin was amazing! the whole staff was amazing and really helped me out. not only that but cleaned my bag for me which was totally unexpected! give dustin a raise!!!!!
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June 2023 by Saic Nelson
Nice clean good customer service sale with Excellence store clean lovely
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June 2023 by Stacyrxo
Honestly this is the second time going into this place and it’s upsetting that the treatment was the same as the first time, very judgmental and rude employees.
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March 2023 by bobbie manns
larger than the burch run outlet so it has a wider variety. there's also more people but it wasn't what I would consider uncomfortably crowded...just busy. employees were around if needed but weren't pushy. sales were corporate dictated so they match other outlet locations.
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February 2023 by Sybil Cross-Nelson
Took back a purse that purchased less than a year ago and it was broken. Sending back to repair free. Good customer service ?
