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December 2023 by Debbie Foley
I have been with CCFCU for many years and I love them. The staff is amazing. They answer your messages in their system within 15-20 minutes! If you are working on a loan and the person is off on a day you have questions, another person with jump in to handle and understands what is going on with your loan....due to excellent documentation!! They work hard to help you in everyway. I would highly recommend CCFCU due to the people and their work ethic!!!
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December 2023 by Cory G
They nickel and dime you in fees and charge you for things you aren’t aware of. Said they could give me a car loan so I set up an account. Was then told they couldn’t provide me the loan and charged me $10 when I closed the account even though they made me open it to apply. They’re a scam credit union. I’d suggest going to LMCU instead.
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December 2023 by Charlie Barber
I have been a member of this credit union and up until this point, the service had been superb. Today is definitely a different story, If you overdraft your account, they have a courtesy pay for customers where they pay they pay it and charge you a $30 fee. Pretty basic procedure with most banking institutions. To be a member at this credit for a year and a half and be charged a $30 fee for .25 cent is a clear sign they don’t care about their customers. It’s all about the money. When I contacted them, I was told a $30 fee is charged no matter the amount. Definitely a lesson learned to balance my funds, especially with an institution that has no grace period or limits on small transactions.
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December 2023 by John Evans
Incompetent staff,i just lost a $75,000 sale of my product patent to the Chinese because of Cornerstones ignorance of its own policy of how to receive international money transfer to my account,i waited 6 days to find out that the buyer tried to send the funds but because of wrong information the funds were sent back to them,i was given wrong information by more than 1 Cornerstone employee and the buyer backed out of the deal,well im backing out of this facility as quickly as possible and spreading the word? I am not rich and this would have been a life changer for my family,i worked very hard on this,tirelessly,and now its gone!!!!!!!!!!!!!
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November 2023 by Deb Ford
I have been using CCF for my car loan for a couple years now. These guys are Wonderful!! It's super easy to pay each month using their phone app, and they've always answered every question I've had within 15 minutes through their chat feature with sincere Kindness. Thanks CCF!!! You guys are Amazing! ??
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October 2023 by Kathy F.
this credit union use to have people who actually cared, now it's all gone to hell!!! everyone passes the buck, customer service always gives you the wrong information on the phone or through their mobile app. no one is professional nor do they give a damn about their customers, i do not recommend this so called credit union to anyone!!!!!
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October 2023 by Marianne Lauinger
I highly recommend CCF, they have always been there when I have needed help. Very caring associates representing them.
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September 2023 by Dante Thomas
Been a member of this credit union since I was 12 years old, I'll be 45 next month. They do good business here.
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September 2023 by Jacob Cavanaugh
This is by far the worst credit union I have ever been apart of. It took weeks to process my loan. You get different answers from all the employees. One will say 10 days another will say 30 days to get release of lein. They are not on top of there lending processing. Refinanced with another credit union at a much lower rate! I have excellent credit my rate never should have been over 8%.I will never bank with cornerstone community financial credit union again.
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September 2023 by Diane Street
Vicky, she answered my questions handled my transaction. Very friendly and respectful. So glad I’m a member of Cornerstone Community.
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August 2023 by Ram Bhat
Very poor banking experience! Took 2.5 hours to open a simple checking account...unprofessional!! And be aware about hidden fees...No hidden fees disclosed during account opening including statement fees. I trusted them to be genuine when they said it's free checking and they won't even consider crediting the fees as a courtesy. All other small and big banks always extend such a courtesy. I'm done with this bank and I won't recommend this to anyone.
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July 2023 by Jamie Fauver-Hanson
Havent had a bad experience since starting with them. Recently Rachael and Kiaira was fabulous in getting things done quickly to close on my auto loan.
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June 2023 by ashley Stewart
Joyce and Tyler were amazing at loan closing. Patient, understanding, communication was great, flexible and got closing done same day!
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June 2023 by Sean Fuller
Cornerstone really let me down with how they handled a possible auto loan. Their employees were not helpful via phone and the manager did not help when I went there in person. Overall bad experience and I will not use them in the future.
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May 2023 by peter ottman
I have been a member since 2011 and I have always been treated good. My recent experience was with Nasima who was instrumental to get me my loan . She was great and I will go back when I need a loan.
