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February 2024 by James
They got me in on time. My new tires are perfect!
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January 2024 by Xemu X Xenu Jr (InterGalactic OverLords)
The best.
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January 2024 by Paul Rimpela
Costco tire is always great to deal with. The employees are always top notch, friendly, smile, positive, helpful, professional and knowledgeable. Will continue to purchase all of my tires and services for years to come. Highly recommend. Thanks to all, and Eric and Vinnie.
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December 2023 by Aditi Patel
This is one the worst tire centers I’ve been too, solely because the workers are rude. Even when trying to get out of the crowded parking lot, instead of helping guide cars around, one was yelling at people and being extremely nasty. Save yourself the headache and go down the street to discount tire. Everyone there is extremely friendly and helpful
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October 2023 by Heather Harris
Real American Heros! I rolled up in a borrowed car with my flat tire in tow 15 mins before they closed on a Saturday - without an appointment. I was expecting to be told that they can't fix it until next week, but Andrew and Michael took the tire and got me sorted and on my way that day. Amazing, thank you!
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September 2023 by Matt Piszczek
They told me I could buy tires then come back a week later when they were on sale to get a price adjustment, but they lied about the sale price and wouldn't honor the price they had told me. Their mistake cost me $106 and they said there was absolutely nothing to do about it, took no accountability for getting the sale price wrong, and they fully blamed it on Michelin for changing their sale. I suggested they should stop saying specific prices if they can change, but they still said it was Michelin's fault. You expect a certain level of customer service from Costco and I definitely did not receive it.
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May 2023 by dave westcott
Was having tpms issues with some sensors I got off Amazon. Very annoying experience trying to diagnose a problem that you can't really do yourself sans tire machine . I recommend no one to use any tpms sensors obtained online. I tried to save a little money and it bit me. Costco has a great deal on tpms sensors and a warranty to boot. 250 out the door with 4 new sensors installed. I paid 50 for some knockoff or defective Delcos plus 80 to get em installed, money down the toilet. Either get new sensors when getting new tires or do it this way. 3% back with citi Costco cars as well with executive membership ;)
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May 2023 by Robert F.
I have no issues with the Auburn Hills Costco store, but the pharmacy is a different story. I take a legit script in from my Doctor, and the pharmacist refuses to fill it as written, she wants to tweak it for some reason to fit her cost margin i have to assume. Note to the pharmacist you are not a Doctor. While I understand questioning it and calling the Doctor, once you get clarification you should do your job or move out.
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March 2023 by Melanie R.
*BEWARE* A Costco tire associate broke my power folding 3rd row seat!!! I filed a claim and Costco refuses to fix it!!! There was no reason for the employee to operate the seat because the spare is stored under the van. The seat only requires a push of a button to fold, but it looks like it was manually forced. The leg is bent and will no longer fold or open! Costco had lost this customer!
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March 2023 by Megan Carson
!! DO NOT GET TIRES HERE !! There was not a single competent or knowledgeable person at either of the Costco Tire Centers I visited (Hall Rd and Auburn Hills). If I could give them zero stars I would. A few days after getting my new tires, I had a flat. There is no coverage for this and it was a big ordeal ordering a new tire because they don't carry the ones I need in store. So I drove around on my spare for a few days. Once I got the new tire, the same thing happened again! To the same tire! This was not a coincidence. My dad did a simple test with soap and found out my rim was cracked. Not sure why they didn't do this test to notice air was leaking. The rim was not cracked before this and I had no issues before I went to the tire center... They talked to me in an extremely disrespectful manner and blamed me for the two flats. They forced me to pay for another tire, a new sensor, and all of the service. I tried talking with Costco customer service about how much of my time and money they wasted and they did nothing. I highly recommend avoiding Costco tire centers at all costs :)
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February 2023 by Mary D.
I visit this Costco weekly but will not shop here again. Tara in checkout was rude, patronizing, dismissive and disrespectful. She clearly needs additional training in customer service. I accidentally left my debit card in my car and said I would run out to get it. This apparently was a huge inconvenience for her! She lectured me with an arrogant and self- righteous tone. Speaking with the manager who was at her register already, was useless. My guess is Tara has known difficulties and requires monitoring. When I returned with my card in another lane, I stopped to see if my Visa card was still there that I tried to previously use. I heard her say to the manager, "stop staring at me" and they laughed. Do better Costco!! Ridiculous!!!
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January 2023 by Andrea S.
I stopped by Costco today for gas after a pretty bad experience at Discount Tire. As I was leaving Costco, I drove around by the tire service center to see if someone could assess the tire that Discount had just overfilled. The bays were closed but Logan was walking out of the store and I asked him if he could help me. He asked if I had an appointment and said no, and explained the situation. He said yes and told me to drive around to the garages. He quickly and happily helped my tires. I always love everything about Costco and was really grateful for the help today. Everyone should learn from Costco and their standard for hiring employees!
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December 2022 by Lacey Schmidt
Unless you have a brand new car in perfect condition do not stop here. They refused to help me with my tire and were extremely rude.
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December 2022 by Sean Mason
Multiple terrible experiences with this tire center. Highly recommend going to a different place for tire service.
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October 2022 by Cindie Sassons (girlbikelife.com)
First time buying tires (always had a lease until now) and was a little apprehensive about the process. Costco online, and the Costco Tire Center in Auburn Hills made the process easy, quick and painless!Chose my tires online, ordered, and booked an appointment based on the recommended delivery time frame. Tires came in early and I received a notification, and a link to shift my appointment to a sooner date if I wanted to. I did that, and the whole process was easy.Dropped my truck off at the booked time and staff were friendly, including asking whether I wanted the black or white lettering facing outwards. Exactly 1 hour later I received a call that my truck was ready for pickup. They ran through registering the tires, and encouraged me to return for a 25 mile safety check.Very happy with the experience and just adds another reason to the 'Why I Love Costco List'.