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August 2023 by Paul Wilcoxen
I've stayed here before and it was adequate.This time they charged my credit card for a $5 "parking fee" without telling me and refused to remove it. I hate hotels charging extra fees, just small enough to be annoying, be not too large to be worth your time to fight it.
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August 2023 by Raylyn Dunlap
Wow!! I don’t stay in hotels to often but when I do I like to be comfortable and have a clean space.First and foremost, customer service was a 10/10Loved the atmosphere, the scenery inside and out of the hotel.Looking forward to swimming and more. Just an absolutely great place to stay.Wish I could stay longer
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August 2023 by Christina Louise
We book our room in April and after driving 8+ hours we are told that our room was given to someone else. They said they had one room they could put us in so we said we’d take it. Upon entering the room it was nasty to say the least. Cigarette butts in the toilet, empty beer bottles, trash bed not made, ect. We went down to the front desk and were told that there we no other rooms but they’d give us clean bedding and towels if we wished to stay and clean the room. Needless to say, we got a refund and left.Rooms: Filthy, trash everywhere, smelled like a dirty ashtray.
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June 2023 by M Ramirez
I would recommend this hotel. Do not book at Baymont, which is literally next to this hotel. This hotel is cleaner and no smell of pot in the building. It is safe. Family friendly. The pool was nice. The hotel is much more updated than Baymont. The only reason I gave it a 4 star is that the hotel doesn't offer continental breakfast, which a lot of nice hotels usually offer. The mini fridge was too small and has no microwave in the rooms. Overall, it was a pleasant stay.Rooms: The room was clean and neat. The important part of the room is the bathroom for me and the bathroom was clean and the tub was scrubbed.
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June 2023 by Ashley Densborn
Am going start by saying if going to sea world or shopping it's almost 12 to 6 mins away. Book on a discount site because isn't worth $114 -130 . The hotel is very tuck back if your not looking you drive by it so look for Wendy's and factors. Customer service is almost none existing here. ****Warning**** if you book from a discount site you won't get a receipt. Plus there hidden fees. $100 on a credit, $5 a night for parking, breakfast, snacks $3.95 - $30. If your coming for pool that B**** was cold the 2 days we was there but the heat was on. The gym was just two treadmill, one stair stepper, weight water. Walking around I noticed it wasn't as clean, notice some water damage in spots,wallpaper buckling. Laundry was tuck in a corner a total of $4 in quarters and 30 mins for wash and dry. Wasn't informed of snack hour. Will I stay here again if I have mom because she like it here.Walking in the room I noticed a fee stains and water damage on bath ceiling due to no vent in bathroom. Water pressure was okay. Beds were firm but had no bedbug proctor on the bed. No housekeeping you have to ask. If you need a microwave you have go down stairs. Overall the room fit my mom need and the rest of us was okay sleeping there. I did see housekeeping on both days I was there. Oh bring your plastic cups the only had two inpur room.Safety: Your need your room key for every door or you can't get it the building.
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June 2023 by Kiwi x3
Excellent staff, friendly and courteous! Quiet and clean rooms. We enjoyed our stay, spacious lounge and outdoor seating. Swimming pool and fitness center were good! Event rooms were tidy and we had a great time!
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May 2023 by Sydney Ferry
My friend and I stayed here overnight after a Tim Mcgraw concert and the room was very clean and tidy! The beds aren’t too firm, and we got great rest before heading back to West MI. The staff were all super friendly, and there is a pool on site too! What really impressed me was the lobby area. They had a jar of ? treats in the lobby next to their marketplace, which has a bunch of different kinds of beverages, candies, and chips. The continental breakfast unfortunately is not included, so we decided to get breakfast off-site, but the breakfast area looked really warm and welcoming!In the Detroit area, you’ve got to choose carefully the hotel you stay at because there are some sketchy options, but for the price ($94+ taxes/fees for double Queen room), I would 100/10 stay here again if I’m in the area! Great hotel and great service!
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May 2023 by E Bri
Just off the I-75 Freeway. Close to dining, tech companies, Chrysler, Joyson, Great Lakes Mall, area attractions, etc. There's Hubs next door. Very short walking distance, they virtually share driveways and walkways.Used to be the Marriott Courtyard. Change to the new hotel in Early 2021, just before the Covid-19 state mandated shut down.They really remodeled the place very nicely. No trace of the old Marriot! Nice change of pace. Some of the original employees from Marriott still work there.The service is great. You get a complimentary contental breakfast but can order other items.Wow! A Starbucks is inside, mostly the mainstream coffees.Has a pool. Very Nice! Fitness center, business center, microwave in Market Place (stuff where you can also get late night snacks and toiletries).I would stay here again if another opportunity arises.Rooms: Super super clean and nice clean aroma. The bed was comfortable. In the accessible room, plenty of space to get a wheelchair in and out easily, and close to the elevators.Noteworthy details: It has a business center. It has computers, fax machine, copy machine, plugins for electronics, sitting area in front of a faux fire place, separate sitting area for watching TV, close proximity to eating area that has bar chairs and plugins for electronics.So nice!
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May 2023 by Nikki Dennis
The rooms and hotel were very clean and the beds were extremely comfortable. It’s a bit tricky to get to your room if you are on the 3rd floor. They to not have free continental breakfast that was a huge bummer. The rooms were very spacious. The coffee cups are extremely small and the coffee holders do not fit the coffee cups in the room, they are too big. The pool is small and I would say most convenient for parents of small children. They also do not have a hot tub and that was a major bummer. However, considering we read the reviews this one had the best reviews, but I definitely will not stay here again if I am looking for a hot tub, larger pool and free breakfast. They also reserve 300 from your card for a one night stay that includes the amt of the room x2 .
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May 2023 by taira cooks
There is no reason why I have to wait 21+ days to get my deposit back of $100 dollars. This is so sad and unfortunate. Please don’t waste your time staying at this hotel. Not to mention they make you pay for parking, rooms are overpriced and make you buy your own breakfast. Greedy owner!!
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April 2023 by Rebecca Gerhard
This is an amazing place to stay! The room was clean and front desk staff was really friendly and helpful. I was surprised at how quiet the room was considering the hotel is right beside a major highway. I definitely recommend this hotel and we will be back!
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March 2023 by Jason Hunt
A really great hotel. I’m in the area once or twice a month and I choose to stay here every time. Way cheaper than other places, and yet it has the same level or better when it comes to service and cleanliness. Plus, it’s super quiet. I’ll keep coming back.
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March 2023 by Mar D
I stayed at this property once for business, I never had a problem there until now that I returned, on this trip and for the second time staying at this property, the room they gave me had with BEDBUGS , they were walking everywhere, I took a video and went to the hotel reception and showed it and they changed my room, in this second room they came and took me out the next day because they told me that they already had it reserved and they gave me a valid explanation that I understood perfectly, they gave me another room, in this room I flushed the toilet and all the water came out and the whole room, the carpet was filled with water, horrible, I went a second time to complain and they gave me another room #, when I get to the new one room, the 4th in 3 days, it was a physically limited room, they told me that was what it was, I had not rested at all, I was only here 6 days because I had already paid for them and the hotel did not want to return my money or if I left earlier, the day of my Checkout I fell asleep for only a couple of hours I was exhausted from so many room changes in this hotel, it was the hotel's problem, not mine, a housekeeping came with a Manager named MEGAN and gave me 15 mit to get my things out, he told me that it was the hotel policy, I understand, I wasn't going to stay another day there either, but the hotel policy also states that it is allowed to have bed bugs? in the hotel policy Is it allowed to put guests who are not limited physical in a room for limited physical? Perhaps the hotel's policy is also to treat guests like dogs, not even a dog is treated as they treated me in this hotel, there is no humanity, I was very disappointed in this hotel. MEGAN the position of Manager is carried out with very little or no professionalism, after this bad treatment of the staff and the BED BUGS I would never stay here again, DISAPPOINTED
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March 2023 by Joey Gaytan
Room is clean bed is alright TV is tiny for the price u would think it would offer complimetary breakfast but it doesn't only a private breakfast in one of the meeting rooms theres a restaurant attached but is expensive and not thst good what a let down.
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March 2023 by Rachelle VanDoren
Worst hotel I’ve stayed at in a long time. Smelled bad as soon as you walk in. No contention breakfast, just a super over priced “grill” with RUDE workers. Room was dirty and there isn’t even a pool and that was the whole reason we stayed here. Don’t let them scam you too, pick somewhere else.
