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March 2024 by KS
Went to Express at Great Lakes Crossing on recommendation of a friend for men’s dress clothes. Place was filthy, dust bunnies galore in dressing rooms, floor hadn’t been swept in forever, and help was nowhere to be found. Was never approached by anyone. Had to seek out help to the fitting room, and got the point over that way reply when I found an employee who was talking to another employee. The check out clerk was very nice however. Another knock on brick and mortar. Sad.
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August 2023 by alaan howrami
Terrible Staff. None of them want to work. Yesterday I simply asked a question is there a fitting room? And the gentleman wouldn't even make eye contact and stated: its on the other side (while having an attitude).Next we go to the front desk to ask a question. The other gentleman was mad my fiance asked how much a shirt cost. After we made the purchase he aggressively opened a bag for the item. And giving attitude when she said thank you. The guy was clearly annoyed being at a job who pays him, and thought being friendly was too much for what he is getting paid. Will never go again. Train the management and staff to actually treat customers with respect. Not hard to be friendly. If it is hard then you shouldn't work in customer service.
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May 2023 by Kavik Willem
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March 2023 by Lauren
Everyone was so nice here. Aaron helped me put an outfit together and Alexis rang me up quickly. The store was clean and service was quick! Thanks guys
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February 2023 by James Smith
Excellent people working here. Helped out tremendously. Found everything we needed quickly and will shop again as I now have a credit card from them due to the excellent staff working there. Thank you all again
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August 2022 by S Jain
We were absolutely delighted by the quality of the store and it’s employees. Specifically, the manger Rachel went above and beyond for us and helped us to find the perfect clothes. She is a great professional employee and is an asset to the company.
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July 2022 by Ornicia Smith
Hey, I love the people there!! Alexis is awesome! Thank you for being very patience and helping me through my store purchase experience…
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June 2022 by Erika Arrington
Just had an Amazing experience today with Alexis. Super helpful and had such a great personality. Im vacation ready now.
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April 2022 by Jenn T (Jennthomas06)
Big shout out to Alexis! A+ service. I walked in lost, explained what I needed, and she nailed a look for me! All on a budget! ?? Rachel was a great help too! Thanks ladies for helping an androgynous shop in Mens!
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April 2022 by Hannah Letenyei
I went in today looking for a pair of heels and was greeted immediately by the associates in the store, they were very kind and helpful! The store was so clean and organized and had so many great options to find exactly what I needed.
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April 2022 by merav pahima
I’ve had a great experience here!! Best clothes ever! Great customer service- thank you Alexis and Rachel you were the best❤️❤️
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April 2022 by Marie
Came here for a new outfit and I got that and more. Everything was well stocked and clean unlike a lot of other stores in the mall. Associates were kind and helped me with anything I needed.
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September 2021 by Lin G
I’ve came to greatlakes crossing twice this week trying to visit express and it has been closed for no apparent reason. No explanation on the door. Online it says store is open. When I call the number nobody answers. It’s a continuous ring. I used to love express. They should keep their customers updated about these closings.
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July 2021 by Christopher Wrasse
Great Lakes is about 30 minutes from my home and we don't venture out that way very often. I needed some jeans and like Express's stretch jeans a lot. We took a trip out and was told their changing rooms close after a particular time. I had to buy the jeans not knowing if they'd fit. I did that and come to find out, they didn't fit. So another ride out there today where the mall closes at 8pm to see the gate partially closed at 6:30pm. They said they close at 7pm unlike the rest of the mall. So another trip out there to exchange the close that didn't fit me and again, couldn't try them on because they were closing. The lady working mens was rude, I asked for the same jeans but in a specific size, didn't say anything but walked away. I could tell she was looking for that fit jean and where they were located in the store and when she found them the only thing I heard her say was "their on that rack there". Not sure why I would have expected anything else as my visits there have always been consistently bad. I hope to god my clothes fit because I refuse to go there again!
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July 2021 by Tom Garcia
Very rude staff and unprofessional. They only want your money and could care less about the customer.
