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September 2025 by Jeffrey Williams
Natalia was awesome! I had a great experience after finding the last limited edition NICKI MINAJ PINK FRIDAY 2 & BEYONCE COWBOY CARTER VINLYS.:))
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August 2025 by Mattie Lynn
I absolute adore coming to this store. Their merchandise, vinyls, snacks, and accessories are so cute! Their email louder expectations are NOT. I was signed up for the FYE backstage passes without realizing or knowing why. The employee was a gentleman who asked my husband for his license and we’ve never been asked for that before at a check-out and hesitantly handed it over. The male employee then proceeded to sign us up for the FYE backstage pass, which I NOW HAVE TO GO OUT OF MY WAY TO CANCEL. It is irritating, predatory, and manipulative. I also understand that some companies require their employees to meet a certain quota of sign-ups/credit cards, and it is HORRIBLE. People will sign up if they want to, they do NOT want to be manipulated into signing up and being charged 11.99/month if they forget to cancel. Ugh. Not coming back, would rather go to Best Buy or hot topic.
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August 2025 by Sophie Haynes
The cashier was on her personal cell phone and completely ignored me while she was talking shit about customers in front of me. I walked away and waited another 5 minutes thinking she’d get off the phone and finally walked up the register to check out. She then signed me up for the subscription right after I asked her if it was like a free membership and she said yes. It’s not free, it’s $11.99 a month and she put my email in wrong so I can’t even make/confirm my account to cancel it. Ridiculous behavior, I don’t even want to ever come back to the store now! Fix your policy’s
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June 2025 by Georgie Gio
Every time I visit this location, I have an extremely unpleasant experience with a staff member named Asaad. He is consistently rude, dismissive, and never offers to help. Anytime I ask a question, he completely ignores me or acts like I’m bothering him. It’s honestly frustrating and unprofessional.
To make things worse, he always seems unkempt and has a strong body odor, which makes the shopping experience uncomfortable. I’ve given this store multiple chances, but his attitude and lack of customer service are unacceptable. FYE should seriously reevaluate who they have representing their brand. I won’t be returning.
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June 2025 by Lana Street
They stole my debit card information and signed me up for their VIP subscription. I don’t have a username associated with the account, so it was not created by me. They stole multiple months worth of my money, leaving me unable to pay for food for two weeks. They make it impossible to cancel! I have been trying to reach customer service for 72 hours. Never agree to save 10% at checkout!! It is a scam
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March 2025 by Will Billy
Cool selection, do not sign up for the membership at all costs.
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January 2025 by Joseph Novak
They had an OK selection of music -- my daughter found a cool Green Day picture disc.
Someone should explain to the young folks organizing the records, though, that Steely Dan is a band, and not just a dude named Dan Steely.
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December 2024 by Anjelica Castañeda
DO NOT SIGN UP FOR FYE BACKSTAGE PASS.
Nearly impossible to cancel for a 10% discount. Not worth it at all!
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November 2024 by Rashad Ferguson
Free the nerd and unleash your inner geek! With shopping season rapidly approaching, if you find yourself at Great Lakes Crossing, do yourself a favor and visit FYE. Your inner geek will thank you forever. Whether you’re a vinyl lover, master of all things anime, Marvel or Star Wars fanatic, horror buff, or more, you’ll find it all at FYE in Great Lakes Crossing.
And if for some reason you can’t find what you’re looking for, seek out sales associate Brandon—a true wizard of wonder, with the professionalism, communication skills and amazing customer service to match. They will guide one the path to geeky greatness.
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October 2024 by Chase A.
Employees were nice, but they probably shouldn't have a sign advertising buy one get one half off on collectibles right next to the funko pops if they're not included in the sale.
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August 2024 by Marty Madeline
Love the blue water. Making a good day great. Go see it.
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June 2024 by Khalid Aun خالد عون
Friendly staff and they have lots of unique items you don't find in many places ? they even had vinyl records in there ?
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June 2024 by Kent King
Still love music stores and video stores. Places like this are dying out. Staff was friendly and enjoyed talking to customers.
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June 2024 by Pa Houa
Great varieties
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April 2024 by Joel Pallay
FYE uses a predatory tactic to trick customers into signing up for a FYE Backstage membership plan hoping you join for a tiny discount on one purchase and hoping you forget and continues to charge $11.99 a month. Don't give this business your money.
