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December 2023 by Yvonne Harris
The worst experience anyone could have spending their money. Went to return a damaged money order that i bought and that branch. I was treated like a criminal. I had all the pieces my id and account number. She was new she did it because she has a little authority. I asked to speak to the manager. Her response what for why??? I need to know why. Sat saw nobody so i left. I called numerous times left messages with the manager. No call back. Been here almost 30 years. Its more internal theft by unskilled employees than it is customers. If i could give Genisys zero stars i would.
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December 2023 by Lauryn
Do not use “call me back later when my place in line comes up”. After a wait, my phone rang for all of 1.5 seconds before Genisys hung up. I didn’t even have time to react and pick it up. So much for help.
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November 2023 by Nancy D
If I am using my debit card for payment - whether it is in person or online, if the funds are not available, the payment should not be processed at all. Instead, they let it go through, at which point it overdrafts my account. I then get an overdraft fee or a courtesy fee. Why??
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October 2023 by Shawn Dillon
STAY AWAY, FIND A DIFFERENT CREDIT UNION AND/OR BANK!!! Seems as if 1 person runs the entire phone in customer service, was on hold for 45 minutes once, just trying to get a pay of notice on a loan. I will never use this place again. They call you for customer care and tell you to dial an extension to get back to them and never answer at that extension.All this to try to get a pay off on a car loan because I purchased a new vehicle.I don't know who runs this operation, but these types of shortcomings sink ships really easy.
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August 2023 by Stuart Stuart
The 1800# has great customer service! When you call this financial institution you actually receive the help and answers you need. Very satisfied member
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August 2023 by Jeni R.
Their communication with their customers is awful-nearly nonexistent. Their rates are good but I’m starting to wonder if the lack of communication & hassle is worth it!!?
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July 2023 by Joe Dunbar
3.5 stars. They really left me hanging when my transmission blown on a vehicle financed thru them. Refused to lend me a personal loan to fix. I was more high risk then, but in dire need nonetheless. Thankfully, my wife at the time bailed me out embarrassingly. Poor timing for life to happen, but that’s life. Never had issues otherwise, except almost nobody partnering with them so I’m always paying an ATM fee (not always). Great customer support tho.
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July 2023 by Steven Robinson
Amber within the “contact us” branch is very helpful, concise, and quick. I hate calling banks just for the time it takes but Amber made it very easy for me. So thank you to her I hope this reaches her manager.I have no input on other sides of this branch but Amber is awesome.
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May 2023 by Mike Livanos
The Customer service at the Auburn hills branch was a perfect experience from start to finish. I had some issued with my loan CPI insurance and Caroline McDonald was my Representative whom i spoke to on many occasions to resolve this matter. She was professional , courteous and accommodating at the highest level of customer service i have ever experienced! I think every customer service rep should try to come close to replicating Ms. McDonalds' professionalism !
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May 2023 by Kyle Parliament
If you ever get a mortgage through GCU and get Lynn Dillon as your loan officer, I highly encourage you to request somebody else. While she was personable and kindly answered all my questions, her and her assistant Nick Hammer were disorganized and unprofessional.Not only did she put the wrong name on my pre-approval letter which almost cost me the house that I ended up purchasing, but there was a mistake made on her part at nearly every step of the process. From putting incorrect numbers on some paperwork that I had to send back to her multiple times before it was correct, to sending a 20 plus page packet with all of my personal information including my social security number, full name, address, employer, salary to my old address even after I had given her my new address. Luckily it ended up in the hands of my old neighbor whom I trusted and who called me to let me know what happened. Even my real estate agent was not happy with them, she said that Nick kept on calling her and asking her questions that she had previously answered for him.It's really a shame that this was my experience because getting a mortgage and buying a house is already stressful enough and this added unnecessary stress to the process.
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April 2023 by Atul Jain
Katheriene (Kat) Brown helped us during the process of taking our Auto Loan. We are highly impressed with her product knowledge, her customer service and her ability to finish things on time. Pl do connect with her for your loan related needs and your experience will be GREAT.Genisys Credit Union takes care of its customers and it's an excellent organization to do business along with them..
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March 2023 by Todd Hoffman
My companies all bank through Genisys Credit Union and there is one employee that deserves some major recognition for her outstanding Customer Service, that is Raja Madden. She is always an absolute pleasure to work and goes above and beyond for her Customers. I always look forward to doing business with her because she is just such a joy to work with!
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March 2023 by Detroit Irish Radio
Dedicated customer since 2018. Great Credit Union. Better than any bank!
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February 2023 by Armani Metoyer'
I wanna give a major S/O to Sammie Perez. She did such an amazing job helping me with my problem and getting me what I needed. She speaks very well. I understood everything she said to me. On top of that her energy was amazing. She is the perfect banker no cap. I recommend if you go to this site you see her. She will get you right. Brava Sammie, Thanks again??
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December 2022 by Jolynn Crawford
I had to change CU recently. I have a kid that had to learn to manage his money the hard way. I was on his account for emergency purposes only. This past summer 2022, Genisys decided they were going to recoup their money at my expense. They started taking my NEBF deposit that I receive monthly. The money just disappeared. I was given no notification of any kind. It took me a bit to realize something was wrong. I contacted the CU and was told they are taking the money for my kids debt..he had to file bankruptcy. I was furious. I did not incur this debt. They have refused to return any of the money.So I have a small loan, I requested to refinance as my credit score had gone up. I was told by Sam, the loan representative at the Genisys on Highland, that because I am refusing to pay off that debt they would not refinance my loan. The letter they sent to me stated differently. Imagine That!I went directly to Vibe Credit Union on Highland Rd. Not only did I change financial institutions, I got a loan, 9% lower than what I was paying, paid off Genisys and I WILL NEVER DO BUSINESS AT ANY GENISYS EVER.BEWARE LEST THEY DECIDE YOU OWE THEM SOMETHING AND JUST TAKE IT.
