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“I purchased a thermo-true door @ Dillman upton. Branden my sales rep was fantastic! Explained everything in detail. Returned ALL my calls promptly (which is rare!). The door came in earlier than I thought. He set up a installer date. Installers were fantastic! They were very detailed, neat, on time, and installed perfectly! This is the place to buy your doors and windows. See Brandon and you won't have any problems. FIVE STARS. I'm very happy I chose them.”
“Helpful personnel at this store. And I like that Menards doesn’t blare this insufferable moronic hip-hop over its speakers, I really enjoy when someone is playing the piano upstairs. ?”
“I had a very good experience at this Lowe’s. I had a big tile job to do in the kitchen and the ladies in the back were very helpful. I was able to get everything I needed in one stop and even the woman at the checkout was very helpful and friendly.”
“Clean store. Occasionally it takes time walking around to find someone on the floor to assist you but whenever I have found that person they've always bent over backwards to help me. Anytime I've had to go to the customer service desk for questions, returns, etc. they have went above and beyond to assist me at this store / location. Thank you Lake Orion Home Depot!!”
“I had such a nice, small town experience this last time I went. Andrea, the store manager was EXTREMELY accommodating for me. Cindy and Robert in customer service were so so helpful and friendly. I went in the store very last minute to rent a truck or van. They offered so many helpful options to meet my ridiculous timeline and request. I could not be more thankful for how they treated me and really expedited the whole process. They made renting the truck a breeze, would 100% rent from them again.”
“My husband and I are always here!!! I was so happy to be helped by Ramiz earlier. He was so sweet!!! He found the exact screws I needed. He was very helpful, he deserves a raise!”
“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”
“I've had great experience with Russell Hardware. They have an excellent hardware selection and the staff is always very helpful. Recently, I walked in with a faulty door latch and Bill set me up on the spot with interim parts and got the latch working so I had a functional door lock while I wait for the lifetime warranty Baldwin parts to arrive. I'll definitely continue to use them as my go to hardware source. Thank you Bill & Russel Hardware!”
“Outstanding Customer Service from Wanda.
Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.
I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.
As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.
Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.
Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.
This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”
“The window screens are not organized by the pricing tag underneath each clump, but rather haphazardly. It took a bit of digging around for my dad and I to find the correct roll for my needs.”
“The people at Menards in Lake Orion and in Bloomfield Hills were so helpful to me. Even one of the GM's was humble and helped me on several occasions. I had no idea the he was the GM. I have had nothing but great experiences with Menards. There is always someone that makes themselves available to assist.”
“We’ve had really nice work done by Yes Home Services in our house like our gorgeous Carrara bathroom. We also had all our windows and a French door replaced. They are beautiful, professionally installed and energy efficient.”
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“The only reason you would have a bad experience at home Depot is because you're there not knowing what you're doing.... Home depot is not an education center..”