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October 2023 by VISHNU KP
After the wash i had yesterday, my ford edge got a big scratch on rear windshield. Its clearly visible that those type of scratch can only be made with some machinery. I guess maintenance of the cleaning machineries not properly done here and I’m not really satisfied with this place
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October 2023 by Danny Ventura
This was my first time at this location, and it’s about 5 minutes from my house. Amazing staff and incredible experience!! I went through the car wash as usual but when I got to the end, and they were wiping down my car, the gentleman - Jerry was his name, told me to roll down my window. He said “go back through and tell them Jerry sent you - this car isn’t fully clean.” I’ve never had this happen to me at a car wash before, and trust me, I’ve gone home to find a not-so-clean car after my car wash several times before (never from Jax car wash though!). This just goes to show that Jax really cares about quality and customer service- and your employees do too! Thank you Jerry, I will definitely be back because of you!
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October 2023 by Joel Beck
I go to a car wash, I expect it to come out clean. Sadly most car washes can not accomplish this. If you want something done right…
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September 2023 by mikej11586
The monthly plan is good. I go for the basic plus plan at $25 a month. A wash a week pays for the plan easily versus buying each wash individually. It does a good job and uses a good amount of water. Way better than the Tommy's nearby. Free towel dry. Tipping is appreciated but not expected, so it's not a high pressure feeling about tipping every time through. Overall, it's a good value and convenient location on my way home from work.
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September 2023 by Jp Joans
Very nice they did a very good basic car wash. Twice a year I get my car, fully detailed, which cost well over $200. Obviously I do not expect a detail type car wash.
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August 2023 by Jacqueline Thompson
This is NOT a full service car wash. Vacuum yourself, exterior ONLY. And they recommended me to go to the Rochester location, then told me i had to buy a membership in order to get full service. NO. I just want a full servinlce one time carwash, including interior. UGH.
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August 2023 by Michael Schreiber
Always there to help if you need it. Always do a great job cleaning the car and drying it. Monthly pass is a money saver.
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July 2023 by randy Barnes
If you want your car to still be dirty and scratched when your done then by all means come here.worst car wash I have ever visited. Fair warning STAY AWAY!!!
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May 2023 by Katelyn Beauchamp
I cannot recommend this place enough! I normally use Mr. C's for the wash and detail but this is a lot closer to home and figured I'd try it out. Not only was staff kind at every step of the way, they found things while cleaning I thought I had lost months ago (which hadn't been found previously with my cleanings at the other place). My car looks great and they honestly made my day. Thanks guys!
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May 2023 by Kalli Knoble
My car was vandalized and the workers took extra time to get all of the residue off. They were extremely nice and generous as well as helpful. I will be coming back every time I need a wash. Highly recommend. Great place, great people!
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May 2023 by Dominykutė Leskauskaitė
These guys are amazing! They took their time to get some glued stuff off my car, were really nice and welcoming. On top of that, did the job really well. I’m never washing my car elsewhere, will come back here every time.Services: Scratch removal
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April 2023 by ANN RUTHA
I visited the JaxKarWash on Rochester Rd in Auburn Hills on Tuesday March 21st. I had a receipt for a full detail order left over from 2020 and the manager was kind enough to redeem it for three of the Full Service Wash coupons. Tyler S. supervised the cleaning of my vehicle and I was very, very happy with the service. I'll always take my SUV to Jax's.Services: Vacuuming
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March 2023 by A
Went there today at 6:40 in a black equinox great place to clean your car... that's if you enjoy paint scratches and a half wash. Rochester is a much better location however, the salesman James was very Friendly however the manager mark had an overall bad attitude and put no effort into my car! Towel dry was great but I don't appreciate dirt being rubbed into my paint. Even the passenger washer did a good job but mark refused to powerwash my car not great service on his end I am a regular customer but this place is mid tier at best I used to enjoy the more personal experience when washing wash but this place has fallen off.
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March 2023 by Connie Nguyen
I usually buy a cheap wash at this place and it was ok. I bought the $20 Max wash and then something blew out my back wiper! The manager gets called out and he says I can go get a new wiper from auto zone, bring it back and they would reimburse me. As if I have all the time in the world for this. He found the wiper but there was a clip missing. Or he can review camera to see where the clip is. I'm waiting forever and then a second guy comes out, trying to put the wiper back on. At this point I've been here for a for about 20 minutes for a simple five minute car wash while two guys are trying to figure out what's going on. They offer me a free car wash as if I would come back here again. The second guy says the first guy didn't know what he was talking about as if that is helpful to me. And 2nd guy installed the wiper back on but I'm still gonna go get checked at my Acura dealership because I'm not sure if it was done correctly. Poor process and customer service. And no I did not get a refund because they said that's against policy. they did offer a free car wash as if I'm ever going to come back here again!!!!!
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January 2023 by Michelle J.
This place was better before it was a Jax. They try so hard to sell you the monthly club package. Car was is nothing great and the drying is non-existent.
