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March 2024 by ¿ M L E ?
This store is trash. They have good employees then bad employees. The store manger named Katie I believe is terrible. She pushes her employees I've seen it with my own eyes and they don't say anything to her. I guess I get it she's the manger but she is so rude. She complains a lot to be a grown woman in her 40s. And I go to this mall a lot and talk to people from different stores apparently no one likes her. And it seems like her employees change every three weeks. And when I come in the store manger gives me a nasty look. This store needs better management. When the black lady was in charge this store was great. Everyone was nice.
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March 2024 by Dan Colgan
Road names are incorrect, and speed limits are way off all over the place!
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December 2023 by Lina S
Staff is great, but I'm not much of a fan of their brand of shoes except maybe some the crocks and uggs. But their very helpful and patient with their customers.
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October 2023 by It’s Peekaaa
I can literally write a book about the things that goes on at this journeys but Cara the store manager is very unprofessional doesn’t know how to talk to her employees unless she’s in front of her boss she lies and makes broken promises to her employees I’m a former manager and tonight I got a call from a minor that works there she was scared and uncomfortable around the manager that was on duty he made comments to her saying “when you turn 18 I’m going to spoil you”..then he sent her pictures on facebook messenger I asked her did she contact the store manager “Cara” she said yes but Cara told her that they were just going to wait it out..wait for what exactly..til he touches her or worse?? So I went up there and her parents and the police were called and reports were taken it’s just scary that the store manager Cara wasn’t going to take this seriously and was just going to brush it under the rug in my eyes she looks just as bad and guilty as him
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October 2023 by Hilda Jones
Purchased shoes for my grandson and had good experience
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September 2023 by Ellen Lesnau
Cara is great!! Super friendly & always helpful!!
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August 2023 by Sarah Christine
Cara was the manager that helped me. Extremely rude woman. She talked down to me like I’m stupid. She literally talked to me in a slow voice as if I can’t understand her. She should be fired. I will drive elsewhere for future purchases to avoid this terrible manager Cara. Fix your attitude lady.
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August 2023 by No One
Cara was the manager that helped me. Extremely rude woman. She talked down to me like I’m stupid. She literally talked to me in a slow voice as if I can’t understand her. She should be fired. I will drive elsewhere for future purchases to avoid this terrible manager Cara. Fix your attitude lady.
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February 2022 by Cassie Malhado
I wish I got the sale person's name because she was amazing! I knew exactly what I wanted and she quickly grabbed me a pair to try on. She also brought out additional options in case I wasn't happy with the Dr. Martens. Thanks for selling me on the Dr. Marten care kit as well. I can't wait to clean up my existing pair and use it to keep my new ones sharp!
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February 2022 by Mike Mueller
Brian was extremely helpful and a great salesman. Will absolutely be back
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July 2021 by Stacy K.
We came here for some back to school shoes. They had a very nice selection of Dr. Martens. They also carry a lot of the other popular brands and styles. The individual here set aside the shoes for my child and I was able to go pick them up easily. She was kind, friendly, and very helpful. They also had the care accessories, which I declined at that moment, to take care of the leather. Even though I did not purchase those products, they will be there in case we need them in the future. I also like that they have the trendy items of the moment, when purchasing items for the kids I like to know where to get them for gifts and such. Lastly, I was told their return policy is for one year as long as the shoes are not worn outside the home. That gives us time to make sure the shoe fits since I was not present when they were selected.
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July 2021 by Caitlyn
Went in to purchase a pair of Docs. The employees were friendly but stood closely over me after giving me a box of my size. I initially moved to a different spot because I don't like my feet, and it's weird having a stranger watch you try on shoes? So I waited for some space but was never given any, and eventually the employee even questioned why I was just looking around. I repeatedly explained that I was uncomfortable and am capable of trying on shoes without someone else's involvement. I'm not sure if they thought I was going to walk out with the shoes or what, which is insulting in and of itself, (or maybe they work on commission?) but it was an off-putting enough experience that I just left empty-handed. There is a difference between being helpful and being overbearing, and completely disregarding someone's personal boundaries. I hope that employees recognize and respect this in the future. I ended up going to DSW after my experience where I was able to try the shoes on by myself, in peace, like an adult. And they got my business because of it.
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November 2019 by Corey Wagonschutz
Stopped in great staff! Very hopeful will return because they were great!
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October 2019 by Angelina Bannasch
Absolutely horrible business. I had ordered a pain of shoes on their website and received them worn and dirty. I called the customer service line and was greeted by a very rude lady while I was displeased with my order. While she in no way wanted to help me with my issue I made the request of wanting a discount. She told me I could drive to my local journeys store and get a new pair with $10 off for the inconvenience. The next day I drove an hour away to the closest journeys store and was greeted again by a horrible rude women who told me the shoes I had bought are completely out of stock and there’s nothing she can do about it. In her own words. She also rudely said “just so you know this shoes have never been wore, all the shoes on display in this store look like that” when they look like they been wore in the streets of New York. Highly unsatisfied and do not recommend. Horrible service.
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April 2019 by Sheila Harris
Expensive unless their having a sale on customer service is excellent