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November 2023 by Mykaela Tilly (Myki224)
The team is incredibly knowledgeable and very helpful and patient. I highly recommend them if you are first time buying new floors, or experienced. They don't do carpets right now, but they said maybe in the next year they could have options. The options for other floorings are extensive and beautiful. The prices are reasonable too. It has been such a pleasure so far with working with all their team members (store workers, measurement team, installation team). We went in not really knowing anything, but they explained everything and didn't pressure me into getting one type of flooring or another. They also worked hard to make sure we were getting the best deal at the time.
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August 2023 by Joan Page
I first did business with LL Flooring 9 yrs ago and have been very happy with the whole process and product. Now I am adding additional flooring, and the process is proceeding just as smoothly!
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August 2023 by Carol C.
From start to finish, we have been extremely happy with our new floors. Our salesperson, Ryan, was outstanding! We also worked with Nick (I think that was his name?) also outstanding. We had to reschedule our install and everyone was so accommodating and understanding. We had our floors installed by one of LL flooring's third party installers, Jeff. He was excellent. He was at our job each day when he said he would be here. He was courteous, efficient, and worked very hard to complete our job within the time frame as promised. I can't say enough about how happy we are with the workmanship Jeff provided. We have no hesitation recommending LL flooring in Auburn Hills. Our experience was outstanding in every aspect.
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July 2023 by Shanelle Gardner
Very unprofessional and lack of communication we purchased flooring from them they told us they were on sale because some of the edges are messed up we were ok with that because we figure we can just glue it down turns out there was cut pieces In every box so we returned it and they toldUs we have to wait for a check in ordered to get a refund they don’t have cash on site so a month in half go by and we never received our money we kept calling the store and corporate they all acted like they have no answer for us all though they see in the system that the check was requested from the store we own numerous of houses and purchase floors from other places never been lied to and played so bad until this store never again we will never do business with them again
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June 2023 by Felix Berinde
Knowledgeable staff and was able to answer all questions and concerns. Sales associate was not pushy on making a sale even though she knew we wanted to buy new flooring that day which was appreciated.
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May 2023 by Charles Wilson
Upon entering this Location at LL Flooring the Employees were very polite, the Employee greeted and was very Professional. This Employee was extremely knowledgeable about various flooring as well gave me multiple options as to my flooring needs, I would recommend LL Flooring of Auburn Hills for their great prices and their knowledgeable Staff to anyone who seeks high quality flooring while being serviced by high quality Employees.
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April 2023 by Mark Garrison
Good customer service. Tried a few flooring stores before that just tried to direct us to the product they wanted. LL took the time to show us some options and actually helped us find what we were asking for.
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February 2023 by Erin Wall
Lumber liquidators is absolutely abysmal. My mom went through them to replace her floors and the contractor hired broke multiple belongings of hers, scratched the floor in several places, then berated her and accused her of damaging things herself to the point where she ultimately had to tell the main office she wasn’t comfortable being around him at all. The folks at the office were somewhat helpful, but ultimately did not provide the customer service expected of such a high-cost project. If you can go elsewhere, I’d highly suggest it.
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January 2023 by Main Street Romeo
Purchased new flooring and worked with both Nadira and Nick, both were very helpful, informational and professional. We appreciated working with them!
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December 2022 by Jonathan Smith
Ryan is awesome, very knowledgeable and professional. Very satisfied with the entire process, from deciding on a material to purchase.
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November 2022 by Rob Stiteler
One of the worst experiences that I have ever had. The installation company (an outside vendor) was messy and of very low quality. The pictures shown are just a few of the concerns. The walls in almost all of the areas they worked must be repainted. The doors are not able to be reinstalled due to the height gain with the new floors. When the installation crew left they took ALL of the supplies that I paid for. The showroom experience was fine until these problems came up. Now they have disappeared. Be careful dealing with this company!!
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November 2022 by Robert S.
We purchased floors from this location. We felt the showroom did a nice job but the contractor they use for installation is absolutely aweful! They showed up the first day and worked 1 1/2 hours and went out for breakfast. They returned and left for the day. Damage to my walls, kitchen cabinets, and moldings. Used my refrigerator for their convenience, cigarette butts left everywhere! I have received no assistance from the LL Flooring company.
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October 2022 by Clarkston Complete Renovation
Absolutely the worst flooring company we have ever dealt with. We installed around 1200 sf of an engineered hardwood supplied by LL flooring. It was properly acclimated and installed professionally. After a month or so it started buckling everywhere. We promptly called the auburn hills store for assistance. They would not send somebody out but instead handed us to Emily a senior escalation and account specialist in Virginia, we went weeks with no answers as it got worse and worse at my customers house until it was actually a tripping hazard. We then had to pay our installer to go remove the entire floor and fix it correctly with new flooring. After about 2 months of trying to chase them down LL flooring offered a $300 credit on new flooring (We purchased over $5000 of flooring originally). I will never recommend this flooring supplier to a customer again and will be sure to tell this story to everyone I have the chance too.
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September 2022 by James Willis
These guys are the best. Super customer service, great variety of in stock flooring and affordable.
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July 2022 by Chris B.
We went to LL Flooring just to check them out since we'd seen their ads, but thought we'd just get an estimate and probably go with someone else. To our surprise, they had a nice selection of flooring at good prices and so we asked to have an in-house estimate. The installation estimator, Dave, was a really great guy and definitely knew what he was doing. He pointed out some areas that would be "problem" areas, but had suggestions for exactly what products we could choose from to make it work. (Our house is more than 100 years old, so has lots of irregularities). He answered all our questions and the estimate he gave us was better than the other estimates we had. The product was delivered about 10 days before the install. The installer, Larry, was extremely efficient and worked hard. Did a great job with everything from laying the floors to installing the trim molding and the floors look amazing. They are good about taking back any unused materials too. We are very happy with our new floors.