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February 2024 by Chris Rautio
Great and efficient service over here!
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December 2023 by Beverly EUSTICE
This store was very professional and pleasant to deal with. I will be back and I am very please with Metro by T-Mobile.
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December 2023 by Christopher Rennels
If you're going with Metro PCS this store is well worth the drive. Right next to Great Lakes Crossing but more importantly the manager (SKY) is the best employee this company has! I know because I visited 4 locations with a problem no one could/would handle until Sky took care of it.
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December 2023 by rachele
Sky and Jacob went above and beyond to help me make the switch from T-Mobile to Metro and provided great customer service
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November 2023 by Robert Johnson
3 months ago I purchased a cable charger and block for my Samsung Galaxy S10. At this Auburn Hills location. Super expensive for each accessory. $20 for the charger cable and $20 for the block. I discovered that there is an issue with my charging port on my S10. So the next day I tried to return the accessories to that Metro by T-Mobile for a refund. The Metro clerk said they do not give refunds. I said that is ridiculous. I was returning in packaging no problem. The service clerk called his manager. The manager said no refunds. That is a horrible policy. I could not use those accessories due to the port on my cp So I am out $40 bucks. To hell with Metro by T-Mobile. Awful awful "no refund" policy. So upset and irate. I will never ever go to a Metro by T-Mobike again. Anyone looking to buy any accessories at Metro by T-Mobile. Don't do it especially if you need to return the product or accessories. Absolutely no refunds. I give this Metro store on Baldwin Rd in Auburn Hills a ½ star. Nothing more. Horrible customer service period...
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November 2023 by M J
This store is awesome. I have been here two times and the employees went above and beyond to help out. Jacob, Sky, and Andrei have been great.
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September 2023 by Kathy Foster
They were open through the power outage. Waleed was able to help me and resolve my phone problems. I am so very thankful for his willingness to help me , even with no power!
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August 2023 by Lloyd Wright
I am a no nonsense, rather angry older man. Take to heart when I say I just had the best interaction with a sales rep of my life. Waleed is exceptional!! Open, honest, outgoing!! Not enough adjectives in the language to do this young man justice, 10/out of 5 stars! Blown away at the breath of fresh air Waleed provided me with! Happily spent 2 hours interacting with this phenomenal human being! Thanx again Waleed! Absolute best!
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August 2023 by Lindsey Rae’na
I went in here on august 1, 2023, and I was trying to figure out what to do with my phone, I ordered it online, and I thought it wasT mobile, I tried to figure everything out at home. But I needed help.So I went here, because this was my provider.And the 3 guys that helped me. Literally went above and beyond to help me.I wish I would have got there names.But they helped me, transferred my sons phone on my old phone, and took a long time trying to help me with my phoneFinally I found my paper in the car, it was Verizon that’s why it wasn’t working ? I was so embarrassed that I wasted their time.But they wasn’t mad or frustrated. They helped me and told me what I needed to do.I even had to come back and get a PIN number and the guy helped me and was completely patient and not frustrated.He was busy but he still helped me, on the phone with customer care.I’m so thankful for these 3.I wish I would have got your names!! I’m thankful. I hope you guys see this! I appreciate you guys. Keep up the good work! You’re the true definition of amazing customer service!! Your awesome at what you do and I appreciate your help guys!!!
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August 2023 by John Ray
I highly recommend Adrian and skylir literally the best guys in town. Please go this store I was immediately tooking care of
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July 2023 by bezemek1958
My husband and I just purchased a phone from John, he and Adrian were wonderful help to us, they explained everything and we’re very patient with us. We are older, and this means a lot, very knowledgeable and great customer service beyond our expectations. If you need a new phone, this is the place to go!!!!
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May 2023 by xMas Official
these guys were great, helped me with the things i need, i think the guys name was adrian he was awesome he hooked it up with a brand new phone gave me some good deals and also threw me in a free phone case and screen protector. Great service.
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May 2023 by Angela Campbell
I just switch from T-mobile to metro and t-mobile put something called port protection on my line (without my permission) which makes is very difficult to switch carries and the metro pcs guy at this location was so very patient, kind and helpful with helping me switch. I could not believe how much t-mobile was costing me well over $350 a month! Now thanks to metro Im only paying $100 month with 4 lines! Thank you Metro Pcs!
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May 2023 by Allan Mikhael
adrian was amazing he hooked me up with an amazing phone and good deal on a screen protector and a charger
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May 2023 by Katurah Shane
I've been coming here for at least 5 years. They just reopened with new management. They were really helpful and did a great job!
