-
January 2024 by Umah Ulahng
Awesome storeVery inspiring!!! Lynn inspired me ??
-
September 2023 by Stream X
Terrible Customer Service at Michael Kors StoreI recently had an incredibly frustrating experience at this Michael Kors store located at 4064 Baldwin Rd Suite 226, Auburn Hills, MI 48326. I purchased a pair of Michael Kors shoes from another Michael Kors outlet location, but unfortunately, they were the wrong size. When I called the store to inquire about an exchange, I was met with an extremely rude and unprofessional clerk.During my first call, the clerk seemed somewhat helpful, but as soon as they realized that I needed to change the shoe size, their attitude took a sharp turn for the worse. They became dismissive and uncooperative. What shocked me the most was that after this initial call, they outright refused to answer any of my subsequent calls.This level of customer service is not what I expected from a brand like Michael Kors. It's disappointing to see such unprofessional behavior from a store that prides itself on luxury and quality. I hope Michael Kors takes customer feedback seriously and addresses these issues to ensure a better shopping experience for everyone.
-
August 2023 by Kendyl B
I LOVE Michael Kors… but I went to this one today and oh my god. I immediately wanted to leave. FOUR sales people jumped on me in less than two minutes asking if I needed help and telling me about the bundle. It was extremely overwhelming. I was not able to look around and shop because sales people were EVERYWHERE. I understand they have a job to do and commission is part of it, but they need to be better about giving customers room to breathe. I had fully intended on buying at least a purse today, but I left empty handed because there were just too many sales people hounding me. Great product tho!
-
August 2023 by Christa Alger
Great experience shopping for an early Birthday present. Logan made the experience even more delightful politely stepping in to help when needed, without providing any pressure or hovering during my shopping experience. The store was well stocked, nicely lite and very clean without to much clutter. There were lots of selection and choices. When I came back a second time to look, Logan greeted me with a wonderful smile and welcoming back. When I was deciding the purse I wanted, he was there to help with my questions and show me options to go with my selection. It was an overall great and easy shopping experience. I highly recommend if going to Micheal Khors at the outlet mall in Arburn Mills, MI to look for Logan. Expert sales service, appreciated.
-
August 2023 by Dana Dow
By far one of the best stores I have ever been too!! The store manager Diana and all of her staff are amazing!
-
August 2023 by Kendyl B.
I LOVE Michael Kors... but I went to this one today and oh my god. I immediately wanted to leave. FOUR sales people jumped on me in less than two minutes asking if I needed help and telling me about the bundle. It was extremely overwhelming. I was not able to look around and shop because sales people were EVERYWHERE. I understand they have a job to do and commission is part of it, but they need to be better about giving customers room to breathe. I had fully intended on buying at least a purse today, but I left empty handed because there were just too many sales people hounding me. Great product tho!
-
July 2023 by Pri Ueno
Bad customer service!Very rude staff.I went there twice and the both time, the staff was very rude.I bought 1 purse each time, just because I came all the way from Canada. The next time I will go to another outlet store, for sure.
-
July 2023 by Sheila lofton
I love GREAT LAKES CROSSING ?. It's the ultimate mall walk in even if you don't buy anything. I love the food court too. The hot and spicy chicken is the best ! It's hot and it spicy ?? ❤️?
-
June 2023 by Hannah Dunlap
Staff isn't that great. Some lady with really bad botox that works there literally fought me about a purse she was going to buy since it was the last one there so she tried to charge me $328 for it saying no discounts work for this particular purse I was buying. I literally asked another team member moments prior the cost and she said it was $96. So I pulled the lady who originally gave me the price and some other man and I ended up getting it for the $95 price but the botox lady walked away and rolled her eyes with a terrible attitude. I am a reoccurring costumer there this is the first time this has happened but it seemed like everyone was against me buying it for the cheaper price but the original lady who helped me to begin with. Felt really uncomfortable.
-
April 2023 by Peggy Gratton
Nidal the store manager and Summer treated us like royalty. Went in to buy purses for a fundraiser and they went above and beyond for us.We had shopped at two other stores and didn’t get close to this treatment. Also he was the only store that gave us a discount for our organization.We will return for further fundraisers and for personal purchases.
-
April 2023 by Aditya Khajanchi
Even though a couple customers left the store in front of us, we still had to wait to enter the store since the line manager was talking to someone else. She was standing just right there. One top of that, once we entered the store, there were a couple associates constantly keeping an eye on us. It was discomforting. Won't prefer to go there unless.
-
March 2023 by Kerry K.
Good selection of purses and fashion accessories. Attractive store with friendly, attractive and helpful employees.
-
March 2023 by Byzantine Knight
Rude customer service! We wanted to exchange the shoes with a larger size but the answer was: you can gift it to someone else! I canceled all my orders from Michael Kors and I’m never going back there again. Horrible experience!
-
March 2023 by Yvette Sowell
Erin,Diana,Logan and Nidal they all were very helpful and so nice to me. That I will always come back here and shop and continue to spread the word. Of there kindness they really made me feel like Family and that meant a lot to me.And the Manger took the cake with his support and kindness. Erin and Logan really went above and beyond for me. Thanks a million Family ??????????????????
-
February 2023 by Dominique Crump
I have had multiple great experiences at this store. I was recently hospitalized for an emergency surgery and one of my bags was damaged while I was healing and hadn’t carried it. Tag was still on and everything.The store manager, Nidal, was helpful in getting me in and out with a replacement bag.They always have amazing sales and an even more amazing inventory!
