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January 2024 by Grant Benedettini
Dan made the process of buying from pella simple and easy. He answered all of our questions and had a quick response time. I would buy from pella again and go through Dan. The windows seem to be good so far and have kept the house a lot warmer.
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December 2023 by Sharron Metcalfe
Very professional.
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November 2023 by Michelle Fisher
I think Pella windows are the way to go with an older home if you want authentic looking replacement windows. Our house is 1927 and our new windows are beautiful. Dan did a great job explaining all our options. He was also up front that if you have an older home with wet plaster, you have to expect some damage. I like that fact that Pella has their own installers so there is no finger pointing. Bret and all the installers were so nice, respectful, and completely cleaned up after themselves every day. They worked hard! All the trim work was excellent also, which can really make a difference.Service: Window installation
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November 2023 by Kevin Kondrat
Danny Boudreau helped streamline the process of ordering four sliding doors that required several different configurations. Without his help, there is no doubt in my mind my doors would not have been delivered to my specification. Thank you Danny for all your time and effort. I am forever grateful for such an outstanding job!
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November 2023 by Chris Lambertson
Because of the poor quality of installation work and poor customer service experience I am still having after spending ~$26k on Pella product I WILL NOT BE USING PELLA for the windows in the home addition I am building next year (16 windows and 2 doorwalls). Your company has lost my business. I will not purchase your products even for my builder to install. It has been months since our install and we are still waiting on basic service repairs like paint touch ups to be performed plus some other larger installation issues to be fixed. If you can address these issues by EoY there might be a chance I will give you my future business.I'm giving 2 stars because my sales rep, Steve, was wonderful to work with.Edit - per your reply, you may contact me directly. Your company already has the info requested in your message.
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July 2023 by Dawn Kain
Dan Boudreau at Pella was wonderful. He was on top of the installation, checked in several times to see if there were any issues. We have used Dan in the past and went right back to him when we wanted do do the rest of our windows. I highly recommend him. The installation crew we had were very nice and professional. They did a great job of cleaning up, again would want them to come back if we needed more windows.Service: Window installation
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July 2023 by James Gadzinski-Wordsworth
Dan Boudreau has helped us with previous purchase and/or installations, which is one of the reasons that we contacted him again. The Pella windows selected are beautiful and of excellent quality to date. Thank you Dan and Pella for the value you’ve delivered and the beauty of the product!Service: Window installation
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July 2023 by Lloyd
Dan Boudreau , Sales Consultant from pella windows and doors came to our home and gave us a fair estimate which we excepted.He was very kind and professional. A few weeks later the windows were installed by two professional installers.I would like to say that we are very pleased with the whole process from start to finish. I highly recommend pella windows .
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June 2023 by Diane Bacon
Our experience was amazing! DanBoudreaud, was professional, knowledgeable and a pleasure to work with! The installers were great! Very professional, courteous and excellent at their job! We’d never hesitate to call Pella or refer clients to you! Thank you!Services: Window installation
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May 2023 by Janet Rensi
We had 2 Pella casement windows installed last week. Sales person Brian did a great job, always pleasant and knowledgeable.Installers Jake, Josh and crew were punctual and courteous. Performed the install and had me go over each window and willing to make an extra effort to ensure I was satisfied. Jake also took the time to show me how to take the windows apart so I could clean them. I appreciate their above and beyond effort!Service: Window installation
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May 2023 by James Radcliff
Our new 8 foot window is breathing life into our 1950’s home. I just wanted to take a moment to shout out Jamie Dusina for her thoughtful insight during the sales process. She made sure that we knew all of our options, gave us proper expectations of the install process and followed up with us every step of the way. She is absolutely fantastic!Our install was a dream too! So much faster than we were expecting and the guys took great care with our home.Everything was just perfect. Thank you!Services: Window installation
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May 2023 by Keith Tillinger
When choosing a company to do work to your home is one you hope will not be a risky decision and all will go well. We decided to choose Pella. It was a little more expensive of the competitors, but the quality of product is better. The experience was great, Starting with the consultation with the sales team being honest and working to meet our needs and budget all the way through install. The install team - Jacob and his crew were phenomenal. Each individual were extremely polite, professional, courteous and very attentive to being respectful of our home and a pleasure to have meet. They removed and replaced 2 sliding glass door walls and did a unbelievable job. Quality of work and attention to detail by them was a well welcomed relief. I did not have to worry about them cutting corners during the jobs. They themselves held a high level of detail to work as they were performing the task during take out of the old doors and framing, insuring they did not damage the surrounding interior walls or exterior Cedar siding. I was very curious and interested during the job in the details of some of the removal and install as both doors had a different situation and needed its own unique attention to complete. They took the time, (knowing they were to maintain a time schedule to complete) and never treated the questions as a bother and they patiently explained and answer my curiosity politely. The finished craftsmanship and appearance were impressive. Choosing Pella and the crew that supported the job was a fantastic choice. I am confident to know the quality installation by Jacob and his crew will support a good quality product and will last.Thank you to a well performed job we could not be happier.Service: General door installation
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May 2023 by Dan Braidwood
If you want a good quality, custom made door that will last, go with Pella. Starting off with receiving our in-home consultation with Daniel Boudreau, the customer service was exemplary. He was timely, communicative, knew his products and explained them well and was always available to answer any followup questions in a very timely manner. Lead times given for completion of the door wall install were spot on which made planning very simple. Start to finish we knew what to expect. The little things were taken into account, for instance when measurements for the new door were taken, they adjusted the depth of the framing to cover the old previous caulk lines on the exterior brick. The door trim also had to be profiled and custom made to match existing trim. Finally, on the day of install, the team sent had definitely done this before, they were in and out within a few hours, not leaving a trace behind that they were there. Go with Pella, you won’t be disappointed.Service: Sliding glass door installation & replacement
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April 2023 by Noelle George
I had two beautiful, big bay windows put in and Pella Dan did a wonderful job. It was a pleasure from start to finish with a thorough explanation of what was to be done and how it would be done. They were very clean and careful with my property, inside and out. There was no pressure in the sale, which was greatly appreciated, and Dan even drove by a couple of months later to make sure everything was still looking. Great. No more steamed up and wet bay windows in the winter. So nice. Highly recommend.Service: Custom windows
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April 2023 by Cat G.
I would leave this business a 0. The entire Pella company is a disappointment. The first door was installed 9/22. The installers felt the door was uneven due to a manufacturing defect. They also had no covers for the 40+ screws on the inside of the door facing the interior. Another door was ordered. We thought the door was functioning fine, but it's their call.Fastforward, 2/23. They come to install the door. No door, just a new frame. So they had to remove the sidelights and door and fit them to the new frame. The frame was approximately 1.5" smaller all the way around. Seemed like an easy fit. But I was wrong. These guys have no idea what they are doing at all. They removed the 2x4s from the home that support the frame and house. Used a prybar to put the door in, no shims just 4+ inch screws leaving screw holes in the frame (not supposed to be there), pry bar indentations in the frame, damaged the side lights, and the door did not match with the hinges on the new frame (more holes). This door was $9500!!! made by Waudena and sold by Pella. No screw covers were included in the install, and they left 2 wires hanging out that should be the doorbell. On top of that the door leaks.All conversations I have had with these people have resulted for 2 months in promises to call back and they never do. Started calling Pella and they said its not their problem as this store front is like a franchise. I have spoken with Waudena directly and they told me that this Pella location hasn't even contacted them about a replacement or the screw covers. Waudena states that the installers ruined the door and installed in incorrectly, so its Pellas responsibility to take care of the replacement. Ryan Hamilton, Ryan Lundgrin are 2 of the people currently ignoring me at this Franchise. After speaking with an attorney, I am giving this one more try then this will become a different matter. This could have been resolved if they would just talk to us about what's going on instead of ignoring us. This is going to end up costing them a lot more money in the end.You have been warned!!! STAY AWAY FROM THESE PEOPLEUPDATE! Pella says write to them but it's just so that everyone that reads the review will think that they care. THEY DO NOT, and they will not return your email or call.
