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March 2024 by Ken Little
PUBLIC SERVICE ANNOUNCEMENTPublic Storage? More like Public Scammers. They love to jack up their rates, and I’m not talking about a couple of bucks (that would be understandable), I’m talking about hundreds of dollars. I was originally paying $117 for a 10x20 unit and over the course of 2 years it is now $315!!!!!! Oh, did I mention that they are currently advertising the same unit for $126. They don’t have anyone there to speak to, just a self serve kiosk in the lobby, it’s impossible to get anyone on the phone to speak with, and if you are lucky enough to speak to a live person you’ll hear something to the effect of “nothing I can do”. DO NOT RENT FROM PUBLIC SCAMMERS!!!!!
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March 2024 by Steve Vilotti
Be very careful signing up online. Perhaps I should have been more diligent when signing up, but I was unaware that this Auburn Hills site was self-service. Had no idea what that meant when signing up. I set my move in day for a Sunday. When I had a chance to actually see the unit (on a Sunday), it was filthy. Not swept out, damp, weather stripping coming off, door barely opened without a lot of effort (my wife was not able to lift it), rat poison pouches on the floor. Needless to say, I do not want to store my belongings in this unit. I tried calling the customer service number to cancel my reservation. I was forwarded to the site manager, but being Sunday, they were closed. I left a message. No return call Monday morning. Called again monday 11am approx. had to leave another message. No return call again. I was very detailed in my message why this unit was unacceptable and that I wanted to cancel the reservation. Finally decided to drive to the location and walked into the office and had to video chat with a live support rep. I was told they only offer refund on same day vacate cancellations. I mentioned that I tried contacting someone but they were closed. He told me I should have approached this kiosk for assistance. How was I to know that? Basically, they got me for $127 and "may" only refund the lock that they forced me to purchase (with the caveat that I can drive 20 miles to another location to return the lock). Since I did not cancel on the move-in day, I have no options and they get to keep my money even though I tried to cancel but they were closed on Sunday, my move-in day. Please beware of paying for anything site unseen and if you do decide to rent from them, don't have your move in day a Sunday in case something goes wrong. I lost over $100 because I could not reach anyone over the phone and had no idea I needed to walk into a little vestibule and talk to someone through a kiosk screen. Stay away from this place as the maintenance is horrible, it's filthy, the driveways are falling apart as well as the units (See photos) and the whole self-service thing is awful.
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December 2023 by Leslie Olson
We have been happy with our locker. Everything was waiting for us when we got there!!
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August 2023 by CURTIS WHITE
The whole kiosk idea sucks to hard to get help and information when needed this place has the lives and memories of people customer service should be paramount ..
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April 2023 by Frank J Parker
3 rate hikes in 15 months. Absolutely ridiculous. Who cares about customer service when integrity is fluid.Find another place, sign a year contract.
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April 2023 by jazmine stroud
Marisa was the best she is very nice.
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March 2023 by Tabitha Barlow
Marissa is the site manager here, and she’s provided me exceptional service since I’ve been a customer. She’s always very polite, and very helpful. Not to mention I was late on my payments, and she was able to work with me so that I don’t lose out on my storage unit. Units are clean and temperature controlled. Very pleasant experience. I recommend!
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March 2023 by Georgie W.
Excellent Rating! Thank You Marisa at the Auburn Hills location!!! Marisa is absolutely awesome and has excellent customer service skills. From my observation and experience Marisa is not just skillful, she has a heart of compassion and is thoughtful of others. She has answered all of my questions with a smile on her face, a smile in her voice and a friendly disposition. She has definitely been consistent in her kindness and willingness to help. I really wish more people in the service industry were more like Marisa. I've noticed that she has always been respectful and willing to go the extra mile to make sure excellent service is rendered. Marisa God Bless you for your kindness and professionalism. Keep up the good work... Don't ever change unless you are growing and getting better. You are awesome!!! Based on my experiences so far, Auburn Hills Public Storage is the location to go for my family, and Marisa is the person to speak to if you need storage space. Thank you. Signed Thankful... GW. :)
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March 2023 by Vanessa Ranoni
Marisa is exceptional. She is always there, always pleasant, always helpful. She deserves 12 stars. Thank you Marisa.
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February 2023 by Top Shotta Don Dotta
Marisa was very friendly, polite and easy to talk. She was patient and helped me pick out the right storage unit for me, i was very happy with the service. And I will refer family and friends your way. Thank you ? ☺️
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February 2023 by Jalisa Brooks
I’m in the process of moving and needed a space to hold my things under I got my place. Marisa was very patient with me and understanding of the time frame I needed and gave me all the information I needed for the space. She showed me spaces and we picked the right space to hold my things. She was very kind and sweet, I highly recommend this public storage to go too!
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February 2023 by Romello Fransioli
The service was amazing! Marisa is very helpful. Every-Time I meet her she knows what to do and always with positive attitude! She does a wonderful job!
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November 2022 by Janelle Heideman
Had a storage unit here for many years until recently, since we live out of state. Marissa in the office was especially helpful. Would recommend!
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August 2022 by Kitty Awesome E.
I had one of the 5x5 units to hold my stuff for college this summer. This was my first time ever using a storage service and it was much easier than I thought it would be. You access pretty much everything except for the unit itself using wirelessly via the Public Storage app which. Once you move out you get to keep the lock that was assigned to you and your unit. The office staff are super nice and helpful and I was always able to speak to someone when I called. Overall, my experience was hassle free and easy to navigate. It's a storage place that does exactly what it should do.
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July 2022 by Bryan McLean
Go here if you love yearly 15%+ rent hikes and absolutely no help when rodents infiltrate your climate controlled space!
