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October 2023 by Kody Abdo
Make sure you read the next day shipping because it doesn't mean next day. The run like the post office even thought they ship through FedEx. Ordered shoes for daughters HOCO and needed them next day and I'm getting them in 3days! Extremely upset I paid extra and these shoes won't even get worn!
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September 2023 by Laila Montanez
They actually close at 8 not sure why timing isn’t updated.
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August 2023 by Lauren Brown
Worked here years ago management was bad and competitive regarding sales and micromanages you bad pay overworked stressful
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June 2023 by Tina Brown
It’s unfortunate that you can’t exchange items if it’s in the 30day period. I won’t be ording from the website anymore
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February 2023 by Courtney Deska
They had THE BAG. obsessed.
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January 2023 by Sandra Ajamy
If I could give negative stars I would. Purchased a pair of shoes online that didn’t fit. It was suggested to be that I go to the store to exchange or return them as there is the ability to try them on. The salesperson who waited on me was the absolute rudest. She made it abundantly clear that she had no interest in helping me and in fact refused to return the shoes even with the online receipt within 30 days (she refused to look at it). Turns it this rude woman is jacquline the store manager. If she is an example of leadership at Steve Madden then I will be shopping elsewhere. I left and spoke to corporate customer service who stated there was no reason that she didn’t accept the refund and that the order bounced on my online receipt was valid.Do yourself a favor and go elsewhere as long as this person is still employed there.
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July 2022 by Tracie Ross
Very nice selection, priced fair
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June 2022 by Rowida Younan
Very nice customer service & I found good stuff at the cheap price
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November 2021 by AnnyMarielby C
Great service, the ladies at counter were very nice with a good customer service??
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November 2021 by D Nalls
Love the service and products available
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October 2021 by Angela Williams
Just spoke with Janelle about exchanging my shoes she was great fast with service stated that I'll be there tomorrow she was like ok see you tomorrow thank you Janelle Baby Blue :)
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August 2021 by Christian Kroeyr
The outlet store of Steve Madden and has a good selection of shoes to chose from.
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June 2021 by madison mcdole
Awful company, bought shoes and they did not fit so I wanted to return them but they will only let me if I return it in store (I bought them on vacation and the nearest store to me is 70+ miles). I have never seen a company care less than they do.
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February 2021 by Shelly Allen
Sales ,Sales so hurry up and shop
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January 2021 by Anonymous
STAY AWAY. Horrible company to work with. Came in & purchased 3 shoes as a first time customer at this location. 4 weeks later, still never received the shoe. I had to call and track down what’s going on with my shoes. The manager Janelle never called me back after leaving several notes. Moses B., the assistant manager I spoke to on the phone, said the regional manager Lauren T. was going to offer me a complimentary shoe for the inconveniences of the store forgetting to ship out my shoe almost 4 weeks later, calling several times without the manager getting back with me, and more. After finally receiving the shoe a couple days later, they then said they will NOT be giving a complimentary shoe for the inconvenience. I asked to speak to the manager, Janelle who never called me back after leaving several notes, & she kept insisting that I should be grateful for receiving my shoe that I paid for, 4 weeks later and that they did a favor for me to send out my shoe that I paid for. Speaking to the manager Janelle and the regional manager, Lauren, was like speaking to a teenager going through puberty. Bratty and unhinged. I will never shop here again after the lack of professionalism and the way they treated me and spoke to me. Beware.
