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November 2023 by Chris Cuevas
A special shout-out to Ian, Gary, and Eric! These guys are focused on taking care of their customers, period. I got into a pretty bad deer wreck. Where other body shops tried to schedule my car to come in weeks away, they towed in my car the day I called them. They worked with my insurance and were clear and transparent in all their communication. My car ended up getting totaled, but A&D knew how to make a terrible situation just a bit more bearable. Thank you A&D!
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November 2023 by Jason Eastman
The service, experience, professionalism, knowledge, and amazing environment keep me coming back time and time again. Do I wish I had less issues with my older car? Yup. But no matter what, these guys keep me on the road and keep my business running. I perform home inspections so my vehicle is key to the business. Between their quick turnaround and loaner cars they’ve kept me going. I feel completely safe driving an hour plus for my inspections knowing I have these guys to support my vehicle. Heck, I drive 45 min out of my way and past other shops to even get there. Worth every bit of it. Thank you Eric, Roy, and the rest of the crew for all you do!
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October 2023 by Donna Witt
My experience with both repair and auto body was superb! They were professional, educational and show a real concern for their customer. They take the time to answer your questions and ensure you have a great experience along with a thorough diagnosis and outstanding workmanship.Thank you!!Services: Transmission
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October 2023 by Timothy King
A&D Auto Repair is THE ABSOLUTE BEST repair shop I have ever dealt with. From the moment I called I knew I was in good hands. Within an hour they had my daughters Mini loaded up and hauled in. A short while later, expecting the worst(it is a Mini Cooper and can be known to be expensive) I was shocked at how inexpensive the repairs were going to be. After giving the 'go ahead' I was called a few hours later to come pick it up. That was fast. I cannot stress enough how pleased I am with this shop. They will have all my business going forward. I am so happy I found them.
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September 2023 by Rose Bloom
Ryan is very knowledgeable about mechanics of my vehicle. He has taken the time to inform me.of results of my car inventory. He has given me sound educated suggestions regarding future maintenance issues. I Have referred several people to A&D for their automobile / truck care.
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August 2023 by W MI
Lack of professionalism all across.My experience was very unpleasant.First, I made an appointment a week before and dropped off my car early in the morning, but they did not get to diagnose it on that day and wanted to keep it for the next day, providing me with an old, dusty loaner car with dull brakes and without a backup camera.I decided to take it elsewhere upon learning of their plan and unreasonably high price (they said it could be more expensive than the dealer repair as they use superior materials).They charged me almost $180 for a diagnosis they hadn't mentioned at drop-off.In addition, my car was ready with the AC in heating mode, although the outside temperature was above 90 F. Why???I will highly advise you NOT to use this place for auto repair.
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August 2023 by Matt Cozik
Scheduled a service appointment online. Was contacted next business day with appointment for same day. Routine maintenance on motor home. Was given great treatment by Josh and service man who walked me to correct door. Fair price in todays world and being a RV. Would not hesitate to advise friends to use them for RV service. Paid over phone and keys were left where I asked them to leave. Another happy camper. Good job A and DServices: Transmission
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August 2023 by Emily Mattocks
I have used A&D repair twice now and have had the best experience. They do such a thorough exam and are great at going over any car issues you may have! I will continue to use them in my future and recommend to anyone!
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July 2023 by Tanya Caswell
Just had my Jeep repaired here from a good size dent in my door ....first off Ian in the office went above and beyond in helping me with getting it done between dealing with my insurance to arrangements for a loaner car for me and then Shannon did the paint repair work which looks fantastic.... highly recommend this company .Services: Painting
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July 2023 by The Allens
We really like A&D Auto Repair. The are very knowledgeable, they listen to us, they do a complete inspection and let you know what work may be needed but are not pushy, and despite appearing to have a lot going on, they seem to turn around our vehicles quickly. We definitely recommend them.
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June 2023 by Colleen L.
took my truck in for an oil change and brakes.. breaks still not working after bringing the truck home. second trip they had to bleed the line because they had air in the line. third trip the warning light came on...breaks still not working. supposedly found a defective screw.. still have the tire sensor warning light on. 3 visits still not tak care of. I think the the tire sensor which are on all wheels were broken when the tires were rotated.
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May 2023 by Shwicky
If I could assign this repair shop a zero-star rating, I would. I had visited this location previously, received an acceptable level of service. However, my recent experience was decidedly negative.En route to the shop, I encountered a dispute with another driver. To my surprise, upon arrival at the shop, I discovered this individual was an employee there after he followed me. I was visiting to address a previous repair issue on my girlfriend's car, which had not been fixed correctly. The shop had the car for several weeks and failed to meet the service promises made.Once I reached the shop, the employee with whom I had the earlier dispute approached me, unprovoked. He informed me he had recorded my license plate number and continued our previous argument, a matter separate from the shop's business.When the manager or owner, I'm not sure which, finally appeared, he was completely uninformed about the preceding events. Despite this, he defensively sided with his employee without hearing my side of the story. The fact that we were back at his shop because of their previous mistakes seemed irrelevant to him.He berated me, raising his voice and resorting to calling me an "idiot". Even if I had been in the wrong during the initial disagreement, which is debatable, the manner in which he chose to handle the situation was unprofessional and unacceptable. It was my hard-earned money that I was bringing back to their business to fix their previous errors, and yet I was met with hostility and disrespect.The service was abysmal, to say the least. Being on the receiving end of such blatant contempt was a jarring experience. Even if you were to overlook their technical incompetence, the manner in which they treat their customers is inexcusable. Consider this a warning to all who might be considering their services.
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May 2023 by bestbuilt1000
I have had many of my vehicles serviced here. They were such an awesome team i decided to work for them!Services: Auto body & trim repair
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May 2023 by Lisa Shubel
I have had a lot of car trouble in my day but I have never had the type of SUPERIOR service that I have had at A & D. They listened to me and my budget concerns. They understood how stressful it can be without a vehicle (I was given a loaner). They were thorough, professional and all around top-notch. Thank you, A & D!
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May 2023 by Crystal C.
The guys at A&D have taken care of our cars since moving to Lansing. They are great to work with and always treat us like family. They have fixed our cars, trucks, RV and painted our motorcycle. I included some pics of the custom paint below. The people at A&D make the difference! I love the free vehicle inspection with pics that gets emailed when I take it in!
