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February 2024 by Katrina staley
The reason is because I have went in there to get my tire fixed and everytime I go I have to get a new tire because they won't patch it I'm done going here plus they don't keep there word on the warranty for the tires I bought I'm never going here again.
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February 2024 by Kayla MacKenzie
Accommodated my friend's vehicle after being towed in with 4 new Firestone tires after she got a flat beyond repair and the other 3 needed an upgrade. With no notice on a Saturday morning they got it in and done in a couple of hours. Beyond grateful for their communication, knowledge, and service.
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January 2024 by Deborah Priebe
I needed help with windshield wiper on my driver's side stopped working They have a courtesy program that looked my car overFound loose screw in windshield wiper arm tightened it up & gave me recommendations for future maintenanceStaff was super nice to meThank You Guys & Gal
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January 2024 by Michael Blanchard
Took care of me despite a hiccup in the tire inventory. Professional and prompt.
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January 2024 by Steven Hudack
I have been coming to this location for almost 10 years now and they always do a amazing job for me.Today I was slightly disappointed in my visit because prior to coming in today I did set up a appointment and prior to appointment they said that they didn't have the parts on hand but mentioned that they would order them for me and scheduled me for today Friday 1/5/24 | arrived on time they took my car in right away and after 2 hours they told me that it would be a additional 2 hours and that they didnt have the part and had to order the parts.With this being my only vehicle i had to sit and wait from 11am til around 5pm due to them not having the part they said they would order and luckily the guy working on my car decided i didn't need a blower motor because on my previous visit I paid to have them test it and they said that I would need that and the resister but they decided that I would only need resister just kinda makes me worried I like how honest they can be they always usually make things right to me but I missed work today because they didn't have my parts so I lost a day of pay and had to sit and wait for about triple the time it should have taken. Like I mentioned been coming here for about 10 years this is my first time ever being upset just really wish they had ordered my part and did things within the time they estimated me and I do understand that it was a estimated time but I spent all day waiting and had to call into work due to this cutting into my schedule. : (hopefully in the future this doesn't happen i am thankful to have it fixed now but am sad about the inconvenience it caused me i am a busy guy.
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January 2024 by Renee Evans
Was set for a 1:00 oil change appointment and tire rotation. By 3pm I called to check the status of my vehicle as it should have been finished. They reported that it hasn’t even made it in the garage yet. I kept calling on the hour until the store closed and no answer. At this point Firestone had my car all day and no phone call on any updates. The next morning I started calling and no answer, I received a call a hour after saying they were about to start on my vehicle. Firestone had my car for 24 hours! A huge inconvenience and very unprofessional! That is why I stopped coming to Firestone this past year because of the lack of time courtesy.
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January 2024 by Marc Withers
Tried to charge me for a new tire advising they wouldn’t be able to patch a leak. Called discount and they did it and balanced my tires with no charge. Do NOT go here if you dont have to. They will lie and try to charge for things you do NOT need.
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December 2023 by Lynne Cole
They are so kind and caring. They take very good care of veterans.We will go here from now on.
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December 2023 by Jim Robbins
Staff was easy going and informative. Explained everything to me very well. Wait time wasn't bad at all either.
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October 2023 by lionheart
Staff was very friendly, and helped me with all I need, great people
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September 2023 by Aalyiah E.
I've come here for about two years now. For the most part customer service is great. The first couple of times I've visited this location my services were done correctly. Lately I've had to remind them and double check of the services and make sure they actually do them. Lately they've been extremely slow. I dropped my car off the day before at 4:15 pm hoping to pick it up the next day in early afternoon. The shop opens and 7 am, it's almost noon and my car STILL isn't ready. If you come here just make sure your services are actually done and be prepared to wait. Edit* they did gift me a free oil service next time due to my wait time.
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August 2023 by nosnojnor gaming
It took over a week to get my starter replaced and over 900 that's just ridiculous and never called to update me honestly some rusty shed that works on cars is betterService: Electrical repair
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August 2023 by David Sizeland
Even if you have an appointment, be prepared towait 2+ hours.
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July 2023 by Kevin OHare
The people who work at Firestone try their hardest, but they are extremely understaffed. When you call them on the phone, you can expect to wait 8-10 minutes to speak to someone because you're put on hold immediately. Once you do speak to someone, they are really nice, but you can expect a long wait before you get your vehicle in. Same-day appointments are nonexistent. I dropped my vehicle off to get a tire patched on a Thursday at 430pm and did not get my vehicle back until the following Thursday at 230pm. Granted, they needed to order a new tire and replace the old tire instead of patching it, I think 7 days is excessive, to say the least. I give the staff a 5 out 5, but Firestone itself -100. I wouldn't take my vehicle there for more than an oil change or new tires both reluctantly.
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June 2023 by Helena Surprenant
Firestone is always honest. Didn't need breaks yet. I really like the Battle Creek Location.
