-
August 2023 by Kerry Goodwin
The absolute WORST experience I've EVER had getting taxes done. The constant lies, mistakes and unresponsiveness is beyond believable! First time around, she left off one of my husbands side jobs (MAJOR red flag is she didn't want me to go through my paperwork with her. She said not to and to just leave the folder). After many emails to her (with no response), phone calls with messages (no response), we FINALLY got a hold of her and she added the income. Then, she had our son added to the original taxes, but we couldn't claim him this year due to his mother claiming him. She was supposed to take him off. Again, after many emails, phone calls etc.,(we even went to the "office" (which is downstairs in her home) that was closed in the middle of the day, so we rang her Ring doorbell and left a message there. She had the audacity to act like we were wrong for going to the office and then leaving a ring message since she wasn't responding AT ALL to our calls and emails). She finally emailed us the "Corrected" version of our taxes that were still wrong. She didn't take our son off. THEN, she says "he is supposed to be on there, I will send you an email as to why"... guess what... NEVER got an email. She then lied to us and said she sent our taxes to the city. As a precaution, I called them and no, she didn't. And the city said she doesn't even have the software to send them to the city!!! So, I had to go to the city, where, guess again... they were WRONG! The city fixed them for us! So... back to our Federal taxes. She electronically sent them in and told us we were getting a refund. She did actually turn them in but.... you know where I am going with this... they were WRONG!!! So, we end up getting a letter from the IRS.... not only do we OWE, but now we owe late fees because she LIED and said we were getting a refund!!! And we paid her a VERY good amount of money to "do" our taxes! PLEASE read all the reviews and see that many, many people have issues with her lying, blaming, and not responding. I wish I had done more research before using her.
-
April 2023 by Kayleb Smith
It would be less of a headache to just do your taxes yourself. She got loud w me and my girlfriend after she blamed us for her filling out our address wrong. Our correct address was on our lease we also gave her.I somehow only received 1800 after she told me I was going to get a little over 3000 back. After calling her 3 times within a week she finally reached out to me and told me to send the paperwork she needed to help me which I did right after I got off the phone w her. It’s almost been a month since I’ve sent her the paperwork she said she needed to help me, still no word or an email saying she received the paperwork. I’ll remove this rating after I hear from her. I guess I’ve gotta keep calling her til she answers again.Extremely unprofessional and rude. Just because I paid her already doesn’t make me any less important than her other clients because she so “busy”.Simple tax return, one kid and one job. I thought the whole point in paying for them to be done was for convenience and for them to be correct, apparently this is not the case w Kathy.
-
February 2023 by Pamela Weakley
We have been going so many years she never fails us friendly and good people.. she tell you what you need and she good it might take a little time getting back with you but she gets to you some it's just better to call . You have to realize it just her and husband..
-
February 2023 by Bree Garcia
WORST EXPERIENCE OF MY LIFE!!!!Kathy has done my taxes a few years in a row and last year (2022) she messed up my tax return. I’m not exactly sure what she did to mess up so bad but I got audited at 19 years old!!! I filed with her in February of 2022 and did not receive my return until august of 2022. I kept getting mail from the irs saying they were extending my return and they needed 90 more days to look into my situation (I got that letter 2 times)Not only that but I had to call her and bug her about my tax return and she told me the check was at her house. My check should have never went to her house and it was not a check from the irs. It was a check SHE wrote out in my name from her bank account. I’m not sure if she’s out here scamming people but I was told my return was gonna be 2800 and I got less than 1400 back. I addressed her with my concerns and she was nothing but rude and not helpful at all. She simply told me to get in touch with the irs (which is quite literally impossible and her job) For how much she charges, you’d think she knew how to do her job let alone run a business. Never ever ever use J&K. Incredibly unprofessional and if you see this Kathy, you know what you did.
-
May 2022 by William Funk
Gave em my w2s 3 or 4 weeks ago and still haven't heard back and they don't answer phone calls! Terrible tax company 100%would not recommend!
-
March 2022 by Shawna Barrett
My family has been coming here for quite a few years now and we are so pleased. They are fast and accurate. They are extremely knowledgeable and we feel comfortable discussing our information with them and know that they will keep everything private while also maximizing our return. They put all documents nicely into a portfolio which is very helpful for filing and/or when we need to reference the information.
-
June 2021 by Ashlee Lepper
They did a WONDERFUL job on our taxes! Thanks so much guys!!?
-
April 2021 by Al Trimm
They do a great job
-
July 2020 by clarissa cox
I recently received a call from a friend stating shes done business with an old accountant she's done business with when she had her small business. She trusted her eventhough she is no longer located in Michigan .She filed her income taxes with Kathy back in Feb and with the pandemic going on she also was entitled to a stimulus check of 1200.00. She noticed not only did she not receive her taxes about now she has not received her stimulus check as well . Shes reached out to Kathy several times with no reply or response. M. Kemper also reached out to the irs and they stated not only was her taxes not set up for direct deposit but also the address was incorrect on her tax info so her taxes and additional check was returned. I'm doing this for M. Kemper due to she does not have a google account but I also want to aware everyone of how unprofessional Kathy is as well as she wants her money up front but doesn't do her job correctly and accurately. We will be reporting her as well to the better business bureau and still reaching out to the irs to correct Kathy's mistake.
-
March 2020 by Brett W
The score should be 0. This lady did a terrible job on my taxes and put in wrong information that caused us to be audited. I have been trying to get her to fix this since July 2018 and we are in March. She won’t admit she screwed up and had the nerve to blame me. She is condescending and extremely rude. I can’t even tell you how many times I was told she would call or follow up and never did. I have never wrote a bad review on someone in my life, but felt compelled to warn others.
-
March 2020 by Tony D.
I used them to do my taxes 3 years. Two of those years they failed to send the proper documents to the IRS. Instead of a 6 week wait, I'm waiting 12 weeks or more. I asked for a some sort of refund of my payment & was denied. These people do not know what they are doing. Just go somewhere else. Fool me once, shame on you. Fool me twice, shame on me I guess.
-
February 2020 by Amber whitfield
We have been going here for the past 2 going on 3 years and we will continue to use their services!
-
March 2019 by Alma Cuykendall
As always very satisfied ðŸ™ðŸ™ðŸ™
-
February 2019 by Sarah Pitcher
5 + stars!Recommend J&K to everyone that we know! We have been working with them for 5 years and wish we knew about them from the beginning. They have been able to get us back more than we ever have with our tax refunds and is willing to look back previous tax years. Very fast, efficient, knowledgeable and willing to explain anything we don't understand and helpful with things we can do to improve for next year tax refund! It's hard to find legit people like those at J&K.
-
February 2019 by Shannon Grammer
Omg! Best day of my life...signed my taxes today. More than I could have ever asked for. Took all my worries away. J&K have done my taxes for six years... I recommend them above all others!!!
