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March 2024 by Megan Whiting
Freakulbyrirnhluvg2 uy 54dr r%edit itchBest fountain cherry cok EVER!your 55?
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March 2024 by LJ MugFrey
An order was put in on Wednesday February 28th for a delivery of March 3rd at 12:30 pm at Battle Creek Central High School during a robotics competition. My first call to the store was at 12:41 to check the status of the delivery because it had not arrived yet. I was told by a gentleman they were finishing this order up along with another order and would be there shortly so they only had to make one drop off. I was fine with that thinking it wouldn't be too much longer. At 1:04pm I called again to speak to a young lady, to be told they were completing the last box and I had to wait for the delivery driver to come back from another drop off, they were short staffed and taking care of customers. At this point I was told it "could" be another 1/2 hour maybe but she couldn't give me at time this would be delivered. At this point I told her it was unacceptable and I had 60 kids to feed and I had made my order way in advance so they knew this big order was happening on Sunday. She apologized, took my name and number to give to her General Manager, to which I have yet to hear from. At 1:45 I called yet again to see here my 12:30 delivery order was to be told by the man that answered the phone that he had to take care of his customers that were coming into the store first and I would get my order WHEN they completed it! Mind you it is NOW almost 1.5 hours late and hungry kids. I told him that he knew about my order from Wednesday and my order was for 5 days later, something he could prepare for and it was not my fault he didn't prepare for this day. I told him this was unacceptable and that I wanted some sort of a discount. He didn't like I said that and that I was now angry so he hung up on me. At 1:58 the delivery driver angrily called me and said he was outside with my delivery. I went down, took my order. He was not pleasant at all and no apologies for what happened. Needless to say, freaky fast it was not and they also lied about the fact they had TWO orders coming to this building because he only had my order. All the team sit together to eat and every other team had eaten but ours. Most unpleasant experience I have ever had with Jimmy Johns. Needless to say, they didn't say I'm sorry nor did they offer any sort of discount because they were 1.5 hours late.
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February 2024 by Jeffrey Nevenhoven
This Jimmy John's lunch crew is friendly, professional and make a great sandwich fast!
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December 2023 by Chris Maguire
Delivered us the wrong sandwiches, said there driver would be back in 15 minutes... it has been 2 hours since then, and they just called and said I had to pick it up. I am a very big company owner and we will never order from there again in the springfekld area!!!! Ripped me off for $35
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November 2023 by Anita Johnson
Today I waited for over 1 hour for my lunch and last week I had the same problem. Today I asked to speak with the manager and was left on hold. This is ridiculous. I have been a loyal customer since this store opened.
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September 2023 by Dennis M.
This place is totally worthless. Spend your money anywhere else. If you order food there is good chance you won't get it. If there was a lower rating. I would give it. Management is just as stupid as employees
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August 2023 by Shannon Hepler
Neither of the people at register knew how to ring up the order. There was no experienced person available to help or actively train them. There were 4 other workers behind the counter, but no one offered to help two obviously struggling co-workers. The girl setting up to start the drive thru was asking others how to use the headset. No one started my order for several minutes after they figured out how to ring it up. Finally a girl from the back came up to make it…I was the only customer ?
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August 2023 by Angel Belote
I placed a large catering order for pickup on 8/11 of 40+ lunch boxes and it was made quickly and consistent!! The employee even carried it to my car for me. An awesome experience!!
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August 2023 by Chris Jones
They're out of bread and lettuce. On a Thursday at 4:30 p.m.. They let us and everyone behind us wait in line only to tell us when we got to the counter that they couldn't serve us. One employee was sitting by the door eating. He had bread with his sandwich....
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July 2023 by Scott Harrington
Enjoyed our Lunch, thank you for being openOn the Fourth of July ??
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June 2023 by Skylar C.
They always mess something up. Either it is a drink, a sandwich, chip flavor, or rewards club. They are consistent with their failing to meet all the marks. But never bad enough to make it so it is "never again", just annoying enough to make them a try again in a few months.
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May 2023 by Melissa Mendez
Absolutely delicious. Love going here. Fresh and fast just like they say.
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May 2023 by Anoana
Husband and I placed an order 6:08PM. We waited a while and then the app showed our order was out for delivery at 6:16PM. Thirty minutes later, check on the app it said our order had been delivered. We did not opt for contactless delivery nor was there a knock at the door. Husband looked outside, and there was no food waiting for us. He called the store around 10 minutes to 7pm (closing time), store contacted the driver and the driver said that they still had the food and it would be about 5 minutes. We waited 15 more minutes and nothing. It was now after 7PM. 10 minutes after 7pm, hubby called to say our food still was not here. We thought the driver was pulling up, so the store hung up on my husband. Hubby called the store back, and he was hung up on 2 or 3 times. He kept trying to call, but no one answered the phone for the next 20 minutes. Food finally arrives at our place at 7:45PM. Not the driver's fault at all, but this is absolutely unacceptable. We will never order food at Jimmy Johns again. The sandwiches were soggy by the time they reached us and the cookies as dry as a bone.
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April 2023 by Moerunamida
Husband and I placed an order 6:08PM. We waited a while and then the app showed our order was out for delivery at 6:16PM. Thirty minutes later, check on the app it said our order had been delivered. We did not opt for contactless delivery nor was there a knock at the door. Husband looked outside, and there was no food waiting for us. He called the store around 10 minutes to 7pm (closing time), store contacted the driver and the driver said that they still had the food and it would be about 5 minutes. We waited 15 more minutes and nothing. It was now after 7PM. 10 minutes after 7pm, hubby called to say our food still was not here. We thought the driver was pulling up, so the store hung up on my husband. Hubby called the store back, and he was hung up on 2 or 3 times. He kept trying to call, but no one answered the phone for the next 20 minutes. Food finally arrives at our place at 7:45PM. Not the driver's fault at all, but this is absolutely unacceptable. We will never order food at Jimmy Johns again. The sandwiches were soggy by the time they reached us and the cookies as dry as a bone.
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April 2023 by No One
Husband and I placed an order 6:08PM. We waited a while and then the app showed our order was out for delivery at 6:16PM. Thirty minutes later, check on the app it said our order had been delivered. We did not opt for contactless delivery nor was there a knock at the door. Husband looked outside, and there was no food waiting for us. He called the store around 10 minutes to 7pm (closing time), store contacted the driver and the driver said that they still had the food and it would be about 5 minutes. We waited 15 more minutes and nothing. It was now after 7PM. 10 minutes after 7pm, hubby called to say our food still was not here. We thought the driver was pulling up, so the store hung up on my husband. Hubby called the store back, and he was hung up on 2 or 3 times. He kept trying to call, but no one answered the phone for the next 20 minutes. Food finally arrives at our place at 7:45PM. Not the driver's fault at all, but this is absolutely unacceptable. We will never order food at Jimmy Johns again. The sandwiches were soggy by the time they reached us and the cookies as dry as a bone.
