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April 2025 by Walter Whitfield
Employees are nice. Doesnt have enough of the modern ATMs in Battle Creek. Also been banking with them for years and still couldnt get a loan. Heck they wouldnt even give me the mobile deposit.
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July 2024 by Sales Airway
Margaret at Kellogg Community Credit Union on Dickman Road in Battle Creek, MI provides excellent service for our company. I look forward to our encounters on a daily basis. She is an amazing customer service representative for your company!!!
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June 2024 by Valorie K.
Allways great service.
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January 2024 by J Griff
I only use the ATM. I am not a member. I use the ATM because their machine works so much better than my credit union.
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January 2024 by Andrew D.
they won't open an account with the Colorado drivers license yet they have Colorado drivers license in their system. They say I also had a Medicare card, a birth certificate, and a Social Security card, and they refused to open the account.
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January 2024 by Michelle Plont
This place is terrible I went there with a check for 11 dollars and they told me it would cost me 5 dollars to cash it, I had an open active account for a few years and couldn't believe they wanted more then walmart did so I took my 11 dollar check and closed my account what good is it if u can't cash a check.... very poor customer service thru the drive through lady was disgustingly rude and I can't believe the people they hire they should feel embarrassed
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December 2023 by Matthew Duncan
Terrible place….leading all the way to the entire CU. ATM are my debit card when taking out money. Charged me for the money I was taking out, but refused to give my card back. Stated it was “policy” to only return KCCU cards. Even though I was standing there with my ID in my hand and in uniform. Manager said they can return cards even to owners because it could be stolen…not sure how I can steal my own debit card. Just terrible place. Bulldoze it down and put in a garden. The garden would be 1000x better at customer service and logical “policies.”
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November 2023 by Tammy T.
We've talked to them about an urgent matter , called them, emailed them, and NOTHING. There's absolutely NO customer service.
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July 2023 by jason keiser
Worst bank I have ever used never going to use them again. Had issues with them drawing extra payments for loans at random. Finally got tired of them taking money at their will closed my two accounts and 6 months later got an email stating I owed them money because somehow money tried to be pulled from account.
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April 2023 by Flowermomma
Apparently my 1st grader knows how to do better math than the people who work the drive Through....
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December 2022 by winnie hernandez
I've been a member since '93 and would NEVER think of banking anywhere else. I love the staff, their courteous attention to members and their efficient responses to any request.
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January 2022 by Carina Molina
Unhelpful customer service like they're not even friendly. Call and you'll be on hold for 10+ minutes just to leave a voicemail they don't return. Plus a horrible app fitting for the bank.
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October 2021 by Amari B
Terrible customer service.
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August 2021 by Mary M.
I recently paid off a car loan. Kellogg over charged me even after they provided the 10 day payoff. Then they continued to charge my checking account which was with another credit union for payment to the loan that was paid off. I was told that there is a form to sign to stop charges being taken out from a checking account. I asked how was I supposed to know that I was to sign a form. I also asked the representative from the credit union if they were going to do anything so something like this does not happen again. She replied "It is the member's responsibility to stop the money from being charged to the checking account".
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July 2021 by Dean Husky
Not very friendly extremely road,
