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September 2023 by Samone Harper
If I could give zero stars I would! Worse customer service I ever received in my life. Took 15 minutes to tell me where the type of shoe I was looking for was at then all the shoes were blocked by boxes. Waited for assistance for another 10 minutes before finally taking my business elsewhere. Wouldn’t recommend going here to anyone of color.
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August 2023 by Christine Wentworth
Personalized customer service with assisted foot measurements and recommendations based on your unique foot needs and desired use. All their shoes are high quality and the price is not that much more than buying lower quality big box company shoes especially considering of long they last. Very accommodating owner & staff and fun to be greeted by Ransom & Hulk!!!
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July 2023 by Laura Rosenberger
Quick in and out to get new work shoes. Awesome lady that waited on me.
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April 2023 by Rebekah Minke
Love these guys! Wonderful owners and staff and excellent quality shoes!
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April 2023 by Tailah
If i could give a negative number i would! We had the WORST experience in Rices shoes recently.I took someone in there who had gotten a pair of shoes paid for by the HUB location for a new job he acquired. I personally witnessed him wear these $175 pair of shoes 1 time and they made his feet blister and retained moisture. He took them off that day and decided to take them back to see what his options were. From the moment we walked in there and he told the employee how they were paid for we were treated like dirt. Under NO CIRCUMSTANCE was he looking for a refund of any kind he just wanted to ask what his options were and if they were going to stand by the shoes THEY fit him for. Immediately the owner stepped up and started talking over the customer and did not let him finish what he was saying. They immediately assumed that he was out for the money and a refund or a different pair of shoes if they would of just listened instead of treating us like dirt and talking over us at anything we said then maybe we could of came to resolution. ON TOP of that they then contacted HUB to tell them that one of their clients was trying to be shady!! To the owner and snotty employee if you guys would quit stereotyping people and actually listen instead of pouncing on them then maybe you would have a better understanding of why he was there! Absolutely ridiculous! My whole work buys shoes from this place and i will MOST DEFINENTLY be spreading the word at their behavior and lack of listening skills to everyone i personally know. Stand by the shoes you sell and quit judging people when you have nooooooooooo clue! I do not and will not recommend this business to any upcoming clients looking for a shoe contract location or any potential individual clients that come to me.
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March 2023 by Tailah C.
If i could give a negative number i would! We had the WORST experience in Rices shoes recently.I took someone in there who had gotten a pair of shoes paid for by the HUB location for a new job he acquired. I personally witnessed him wear these $175 pair of shoes 1 time and they made his feet blister and retained moisture. He took them off that day and decided to take them back to see what his options were. From the moment we walked in there and he told the employee how they were paid for we were treated like dirt. Under NO CIRCUMSTANCE was he looking for a refund of any kind he just wanted to ask what his options were and if they were going to stand by the shoes THEY fit him for. Immediately the owner stepped up and started talking over the customer and did not let him finish what he was saying. They immediately assumed that he was out for the money and a refund or a different pair of shoes if they would of just listened instead of treating us like dirt and talking over us at anything we said then maybe we could of came to resolution. ON TOP of that they then contacted HUB to tell them that one of their clients was trying to be shady!! To the owner and snotty employee if you guys would quit stereotyping people and actually listen instead of pouncing on them then maybe you would have a better understanding of why he was there! Absolutely ridiculous! My whole work buys shoes from this place and i will MOST DEFINENTLY be spreading the word at their behavior and lack of listening skills to everyone i personally know. Stand by the shoes you sell and quit judging people when you have nooooooooooo clue! I do not and will not recommend this business to any upcoming clients looking for a shoe contract location or any potential individual clients that come to me.
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March 2023 by Kevin Keenan
Great service! An awesome selection on work boots!
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February 2023 by Michael Scott
Disappointed in my visit today, I don't usually write reviews but this bothered me for some reason. I try to support small business, especially in Battle Creek so I went in to purchase a pair of steel toe work boots, they did not have them in stock, I asked if they would order them and they would not because, if they did not fit, they would be stuck with them??? I have ordered boots in the past from them with no issue and (so what if you're stuck with them, you sell them, its what you do). I am disappointed that they don't realize this is why on-line shopping is going to shutter their business. I ordered those same boots on Amazon for less money and they will be delivered tomorrow. Please consider changing your policy and your store is starting to look like a petting zoo. Please decide if you want to sell shoes or animalsThanks
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December 2022 by RK
It was a very busy day at Rice Shoe's but as always the staff was always first class and took great care of me. Can't say enough about the quality of products and most of all the staff, first class. Thanks again Rice Shoe's .
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December 2022 by Kandace Johnson
I really needed a great pair of shoes for my plantar fasciitis so I thought I would stop by and check out the store that has been in my community since I was a child. Apparently I haven't been back to this establishment since returning to BC. I walked in and a huge cat started toward me coming in the front door. I am deathly afraid of cats and turned around and ran out the door and all the way to my car. I understand the pets are "people too", but I can NEVER go to Rice's shoes. Sad because I was hoping to purchase something for the pain. Oh well. Please think about your customers!!!!! Bad for business.
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October 2022 by Audrey Trotter
Very nice, showed me what I needed for my foot shape, and found the right shoes.
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May 2022 by David Leenhouts
Poor customer service and rude staff/ owner/or owners. If I could give minus 5 stars I would. Got to love it when the staff belittle you and talk down to you, I also love how they hide their prices and their fees till you go to pay then have to scramble to either pay with cash or debit or credit card and get hit with fees yiu were not told about. Overpriced shoes to begin with. The business model is not the same as it was years ago and you can tell by going into the store. I wouldn't recommend going there. This store seems to care more about money and not the customers or keeping repeat business, get sale get the money and be done if you are not happy then go someplace else.
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April 2022 by Toby Eileen H.
My feet have been problematic in the past 10 years. Rices customize my shoes, and work with me to find the best price for my budget. I'm always have been treated with respect.
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March 2022 by Anthony Kinney
I've always hated shopping for shoes, Katie at Rice's changed that today. Easiest experience I've ever had at a shoe store, and she made sure I got the right size, and even added arch supports. I don't think I'll ever buy shoes anywhere else, after this.
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March 2022 by Loretta Gulley
Best shoe store in Calhoun County. They always provide knowledgeable one on one service and fitting. Service is delivered with warmth and care.
